Ratings based on 1,386 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Highly recommended.

Posted Jun 5, 2017
The hotel is in a great location. The facility is clean and well managed.
Comment from Hotel Management
Jun 9, 2017 by JD Smith, Hotel Management
Thank you for taking the time to let us know about your stay with us. Also, for your valued business -- safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location to San Diego

Posted Jun 5, 2017
Location: Supermarket in walking distance. Not too many eating places in area. Easy access to I5 if driving
Convenient to get about if driving. In business park, so very quite.
Comment from Hotel Management
Jun 9, 2017 by JD Smith, Hotel Management
Thank you again for your business; we hope to be able to have the opportunity to be of service again.
2 out of 5
by A verified traveler

Posted Jun 1, 2017
My sisters and I booked through Expedia was told this was a beach front hotel which it was not. It seemed to be outdated, smelled like smoke, noisy and staff wasn't friendly. On our way to check out we got stuck in the elevator for 30 minutes ringing for help and no one came. Thankfully the door finally opened for us to take the stairs. We also used the "do not disturb" sign every day and the maids still knocked and tried coming in bright and early every morning. Wasn't impressed at all and wouldn't stay again.
Comment from Hotel Management
Jun 9, 2017 by JD Smith, Hotel Management
Again, please accept our apologies for all of the challenges you encountered. It is always disappointing to us whenever we cannot deliver a rewarding and pleasant stay.to one of our valued guests
3 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, Tn area

Memorial Day weekend vusit

Posted May 31, 2017
Met our needs.....nothing really outstanding positive nor negative.....spent time there sleeping only
Comment from Hotel Management
May 31, 2017 by JD, Hotel Management
Thank you again for your business over the Memorial Day Weekend, very much appreciated.
5 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon, SK

Wish I stayed longer

Posted May 30, 2017
Great hotel and facility, the pool is large and has many shaded areas for younger children. Nice patio and great looking pool area. Short drive to the ocean and beaches.
Comment from Hotel Management
May 31, 2017 by JD, Hotel Management
Delighted to read that you enjoyed our pool areas and our property's central location -- please visit us again -- safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Palo Alto, CA

Very friendy staff. Loved the cookies

Posted May 13, 2017
Pros: Pleasant ambiance, friendly staff, and the pleasant decor, and the good location. The pool looked great, but the the weather was too cold .
Cons: May be disposable covers for the remote.
Location: We like that it is very close to the small shopping center.
The room was very quiet, and dark at night. I slept ten hours each night. I appreciate all the grab bars in the bathtub of the handicap accessible room.
Comment from Hotel Management
May 17, 2017 by JD, Hotel Management
Please keep us in mind the next time you are in need of another ten hours of restful sleep . . .
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted May 6, 2017
parking not included. $14 with in and out. very nice staff. only complain is no fridge
Comment from Hotel Management
May 10, 2017 by JD Smith, Hotel Management
Always feel free to contact our front desk for a refrigerator, never a challenge to deliver one to your room.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel, close to the beach

Posted May 4, 2017
Cons: showers did not have hot water the first day I arrived.
Location: The beach. I came for work training held in hotel.
Staff were accommodating. Facility was beautiful.
Comment from Hotel Management
May 8, 2017 by JD Smith, Hotel Management
Thank you for letting us know again about our team's accommodating spirit, much appreciated.
2 out of 5
by A verified traveler from Orange County, CA

Hot water went out for the whole hotel.

Posted Apr 30, 2017
The hot water in the whole hotel went out, hotel would not comp the room since booked through Expedia, said accounting was complicated, which sounded lame, though comped the parking which was $14 and two breakfasts which were $24. Also, had construction going on the on the floor but did not inform as courtesy.
Comment from Hotel Management
May 3, 2017 by JD Smith, Hotel Management
Most unfortunate that you had to experience some of our mechanical issues, please accept our apologies again. Glad that we were able to assist you with some alternative solutions.
3 out of 5
Recommended
for Families
by A verified traveler

Close to beach and easy access

Posted Apr 26, 2017
Pros: Location and room comfort
Cons: Get us free parking and facilitate the laundry service with easy pick-up
Location: beach, shopping, walking
Very easy and fast check-in, pleased by welcome treat (even if I am not HH club member) and nice room. Surprised the parking is NOT free and pay per car, per night Wrongly assumed laundry bag would be picked-up early am returned in pm... but if you don't call, room may not be done by 1 pm and nobody knows you needed laundry service
Comment from Hotel Management
Apr 28, 2017 by JD, Hotel Management
Delighted to read that you found our property to be ideal for its location along with its comfort. We look forward to having the opportunity to welcome you back again.