Ratings based on 840 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Jun 26, 2017
Cons: checkin staff too busy on the phone
checkin staff too busy and unfriendly when you check in. I have checked in there at least 3 times.
Comment from Hotel Management
Jun 28, 2017 by Joel Majors, Hotel Management
Dear Traveler, It is our goal for all guests to experience exceptional service. We are sorry if you felt that you waited to long to check in to our hotel. We are always happy to pre-register our guests should you want to call ahead next time. Thanks for staying with us! Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, awesome staff.

Posted Jun 6, 2017
Got there late at night. Still greeted us and even upgraded our room free of charge. Also offered to give us a later check out time to allow us to sleep in due to the fact that we checked in so late at night. Great rooms as well. The decor was great.
Comment from Hotel Management
Jun 7, 2017 by Joel Majors, Hotel Management
Dear Anth, We are happy that you enjoyed our newly decorated rooms and the amenities that we provide. Than you so much for staying with us. We look forward to welcoming you back again in the future. Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Very clean stylish rooms, great location!

Posted Jun 6, 2017
We had a very nice romantic getaway. The room was great, and the staff was very friendly and accommodating. I was considering other nearby hotels, but I was very impressed by the Empress! Everything worth seeing and many dining choices were all within walking distance.
Comment from Hotel Management
Jun 7, 2017 by Joel Majors, Hotel Management
Dear Daniel, We are happy that you had a nice romantic getaway at the Empress Hotel. We are happy that you liked you room and all of the amenities. Our location is one that cannot be beat as we are central to everything that La Jolla has to offer. Thanks for staying with us! Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 30, 2017
Great location to walk to shops and restaurants. Was able to utilize street parking for free (just had to be mindful of the 8-6 to move our vehicle). Kind and helpful staff. Only complaint is that they need better down-free pillows.
Comment from Hotel Management
Jun 2, 2017 by Joel Majors, Hotel Management
Dear Traveler, Our location is central to everything that La Jolla has to offer. I appreciate your mention of our associates as it is our goal for all guests to experience exceptional service. Thank you for staying with us! Kind Regard s and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Temecula, CA

Posted May 27, 2017
Friendly staff, nice accommodations, reasonable price.
Comment from Hotel Management
May 30, 2017 by Joel Majors, Hotel Management
Dear Mark, Thank you for your recent stay with us! I appreciate your mention of our friendly associates and nice accommodations. We are a very good value for the dollar especially when one considers the expanded continental breakfast and Wi-Fi are included in the cost of the room. Come back and see us again soon! Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in a great location!!!

Posted Apr 27, 2017
Pros: Everything was clean and teal my favorite color
Amazing staff was very helpful telling us not to miss locations and directions.
Comment from Hotel Management
May 3, 2017 by Joel Majors, Hotel Management
Dear Guest, Thank you for your recent stay with us! I appreciate your mention of our great location and our associates! Come back and see us again soon! Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great hotel,. Close to shops and La Jolla Cove

Posted Apr 26, 2017
Friendly and Extremely helpful staff. Very clean and large room with a seaview. Close to shopping and the seaside was easy walking distance. The Manhattan restaurant located in the hotel had a piano bar and excellent food
Comment from Hotel Management
May 3, 2017 by Joel Majors, Hotel Management
Dear Q, I appreciate your mention of our friendly and helpful associates as it is our goal for all guests to experience exceptional service. We are glad that your liked your room and the amenities that we provide. Thanks for staying with us! Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Pros: Good price for the quality and location. Excellent restaurant and overall service. Bar with music
Cons: The bathroom doors allow noise to come out easily into the room. They should be changed
Fabulous location. Recently refurbished and ex ellen service
Comment from Hotel Management
Apr 24, 2017 by Joel Majors, Hotel Management
Dear Traveler, We are a good value for the dollar especially when one considers that we offer an expanded continental breakfast and Wi-Fi that is complimentary. Our location is one that cannot be beat as we are central to everything that La Jolla has to offer. Thanks for staying with us! Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great hotel within walking distance of the beach.

Posted Apr 12, 2017
Pros: Staff were very kind!
Cons: Add Oatmeal to breakfast for gluten free folks.
Location: Seal watch, great shopping and eating.
I would gladly stay at the Empress Hotel again. The staff were very kind and helpful. Rooms were comfortable and clean. There was no view of the beach, however, it is a short walk to see the Seals. Shopping is close and dining in the area is great. The continental breakfast was a nice perk, gluten free options were limited to fruit, cheese, salami. The veranda is a cozy place to enjoy the sun. (no pool)
Comment from Hotel Management
Apr 24, 2017 by Joel Majors, Hotel Management
Dear Sue, I appreciate your mention of our associates as it it our goal for all guests to experience exceptional service! Amount the items that we offer on our expanded continental breakfast as fresh pastries, bagels and bread, coffee, and a variety of juices, and cereal, among them is fresh, hot, oatmeal. I am sorry that you overlooked it! Our location is one that cannot be beat as we are central to everything that La Jolla has to offer. Come back and see us again soon! Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Great place to stay in La Jolla

Posted Apr 6, 2017
Staff was extremely helpful. Room was tastefully decorated and very clean. Also larger than we expected. Hotel centrally located and minutes from La Jolla Cove. Many good restaurants nearby. We did not pay the $28 parking charge. You can park on the sreet for free as long as you move your car every two hours between 8am and 6pm. Overnight parking is free.
Comment from Hotel Management
Apr 11, 2017 by Joel Majors, Hotel Management
Dear Dennis, I appreciate your mention of our associates as it is our goal for all guests to experience exceptional service. Our location is central to everything that La Jolla has to offer. I am glad that you liked your room and the amenities that we provide. Thanks for staying with us! Kind Regards and Safe Travels, Joel Majors General Manager