Ratings based on 355 Verified Reviews

3.1 out of 5
52% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from T town

Worst hotel ever!

Posted Jul 10, 2017
I reserved and paid for 2 nights KING NON SMOKING! When I got there at 11 pm ( the end time to check in is 12am)! Vanessa - the receptionist said there is no room for you! After a while of complaining that EXPEDIA already charged me and you said there is no room? So she look around and said there is a room but someone already check in and complaint that it smelled smoking! Do you want it? To the point, at 11:30 pm I had to accept it and deal with it ! What a worst experience ever!
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We deeply regret the inconvenience caused and please visit us again so we can restore your faith in our hotel. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Jun 26, 2017
We asked for extra blankets and was told that they didn't have any. When we inquired more the employee said everything was being washed and it would be two hours and we would have to come down and get them. One of our rooms smelled like cigarette smoke. When we complained upon arrival, we were given Febreeze to spray in the room. The beds were very hard and uncomfortable. The rooms were clean. It was like camping inside.
Comment from Hotel Management
Jun 29, 2017 by General Manager  , Hotel Management
Please accept our apologies for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we don't repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager 
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2017
Hallway smells from other guests cooking. Some staff not very knowledgeable. Not in a neighborhood I would walk around at night.
Comment from Hotel Management
Jun 26, 2017 by General Manager, Hotel Management
Thank you for sharing your candid evaluation. We are committed to offering all our guests an exceptional stay, and we apologize that we did not do so for your visit. We are always looking for ways we can improve, and we will take your feedback into account. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future visit. Sincerely, General Manager
2 out of 5
by A verified traveler

DIRTY

Posted May 30, 2017
I found dirty rags on the bathroom counter and a hair tie on the ground. The room was freezing when we arrived. Room felt dirty.
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
Thank you for your stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that I am sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Tehachapi, CA

Decent hotel but very worn out

Posted May 16, 2017
Staff was super friendly and courteous. Bed was very comfortable. Slept like a baby. I didn't like that the countertops were worn out and stained all over, or that the kitchenette and bathroom had one trashcan to share. Very gross. Hair care product from last occupant was left in the room. An overall pungent smell was abundant in the room when we first walked in. However, the convenience of location was very accommodating.
Comment from Hotel Management
May 16, 2017 by General Manager , Hotel Management
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay and that you were impressed with the comfort of our cozy beds. However, I am sorry we missed meeting your expectations in regard to your room and regret the inconvenience it caused. I have shared your concerns with the concerned team to ensure it never happens again. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
2 out of 5
by A verified traveler

First Time

Posted May 6, 2017
Pros: Lovely looking Building
Cons: lots
First experience at Extended Stay America, won't be back. The no frills attitude does not reflect in the price. The room looks like it is designed to be hosed down. outdated look, outdated furnishings. No maid service. Grab your own towels. Not for me.
Comment from Hotel Management
May 8, 2017 by General Manager, Hotel Management
We apologize our hotel and facilities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found us a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide clean, comfortable and well-maintained accommodations with a friendly staff at a good value. We hope you will consider us again. Sincerely, General Manager
1 out of 5
by A verified traveler from REDLANDS CA

No ice maker

Posted May 5, 2017
Cons: the counter person would at least say sorry she gave me room that looked like went thru a movie production
Location: Carlsbad is nice
luckily i decide to go open the room before my two sons and wife as they waited at the truck. opened the door to the room i was giving and saw Fear and Loathing from las vegas had already been here, Luckily the people were either gone or passed out and never heard me open the door, as i stared at the mess i was getting into after my long day at legoland! I went back to the office and had to wait for 10min for the rep to come back to the counter to get a different room. Room is was it is for the price, My wife was cold and called for a extra blanket. the office girl said she would call right back and never did, so i walked to the office to get a blanket. only other complainant is went to go get some ice and they have none! No ice machine really i thought every place had one! Next round i think i will try somewhere else
Comment from Hotel Management
May 7, 2017 by General Manager  , Hotel Management
First and foremost, I would like to offer you my apologies for the inconvenience that you and your family experienced during your stay with us. Your feedback in regard to our service and your room will be shared with the appropriate teams so that we will be more diligent in our efforts. Since our kitchen is equipped with a full-size refrigerator which includes ice trays, we do not have ice machines on our property. We are sorry for your disappointment. We would like to regain your trust and hope to serve you all again in the future. Sincerely, General Manager 
2 out of 5
by A verified traveler

Really basic.

Posted Apr 27, 2017
Pros: Excellent location close to lots of things in Carlsbad, plus the beach.
Cons: Breakfast...
Breakfast was laughable. Had a difficult time sleeping because of noisy fridge and ducts blowing air super loud. I'm usually a deep sleeper with noise, but couldn't here.
Comment from Hotel Management
Apr 28, 2017 by General Manager, Hotel Management
Thank you for sharing your candid feedback. It’s nice to know our location was convenient for your needs. However, we are sorry that our breakfast offerings were not to your liking and also apologize for the inconvenience you experienced due to the noise issues in your room. We have shared your feedback with the appropriate individuals in our organization in an effort to improve our facilities. We appreciate your business and hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, ca

Great location hotel, prices, amenities, and food

Posted Apr 26, 2017
We had a late checkin. We unfortunately arrived when the check in person went to lunch and had to wait 30 mins till their return. The lobby is really cold! But once we got the key to our room- check in was quite quick once started- the room was very big and the kitchen was small but work for us and plenty of room in the fridge and cabinets for stuff. We requested pots and pans etc. it didn't come after an hour. So I had to send my hubby to get some of the items and the next day we got the rest. The continental breakfast was good. I live the coffee and the oatmeal was great and also the snacks Togo as well. The price we paid per night was great compare to our last visit to Carlsbad and we saved so much. Plus much closer to legoland this time. Close to great places to eat and also smart and final for the must have for cooking there at the hotel. All and all a great trip! I will definite come here again!
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
Elias, it makes us so happy to read how much you and your husband enjoyed your stay with us. It is nice to know you liked our pricing, your room and the location of our hotel which was perfect for your needs. Thanks so much for the wonderful review. We look forward to seeing you both again at Extended Stay America - San Diego - Carlsbad Village by the Sea. Sincerely, General Manager
4 out of 5
by bharathiraja

No Room Cleaning

Posted Apr 23, 2017 on Hotels
We stayed for Three nights they didnt do room cleaning.
Comment from Hotel Management
Apr 25, 2017 by Manager, Hotel Management
Bharathiraja, thank you for being our guest at Extended Stay America - San Diego - Carlsbad Village by the Sea. We are pleased you had an overall nice stay. However, we apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We hope to see you again soon for a much better visit. Sincerely, General Manager