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Reviews of Fairfield Inn & Suites San Diego Old Town

2.5 out of 5
Fairfield Inn & Suites San Diego Old Town
3900 Old Town Avenue, San Diego, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 415 out of 751 reviews" "
Rating 8 - Good. 193 out of 751 reviews" "
Rating 6 - Okay. 72 out of 751 reviews" "
Rating 4 - Poor. 34 out of 751 reviews" "
Rating 2 - Terrible. 37 out of 751 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very comfortable place to stay and enjoy San Diego both old town and downtown. The breakfast they offer is so convenient! The concierge were super friendly! And sleeping was quiet and relaxing! Definitely coming back!
Stayed 1 night in Mar 2024
Response from Front Desk Agent on Mar 26, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Zulema

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is nice and waking distance of all the good restaurant
Stayed 2 nights in Mar 2024
Response from Front Desk Agent on Mar 20, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Agent on Mar 20, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

8/10 Good

Randey

Stayed 5 nights in Feb 2024
Response from Front Desk Agent on Mar 21, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

6/10 Okay

Eduardo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor conditions of the hotel
Stayed 1 night in Feb 2024
Response from Front Desk Agent on Feb 27, 2024
Thanks for staying with us. We apologize for falling short in providing the best care possible for our guest. We hope that if your travels bring you back to San Diego you give us another opportunity

10/10 Excellent

Alan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and informative.
Stayed 1 night in Feb 2024
Response from Front Desk Agent on Feb 21, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Caroline, Ft Towson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. Comfortable and clean and so easy to get around town. We will definitely stay here again! The staff was awesome too!
Stayed 3 nights in Feb 2024
Response from Front Desk Agent on Feb 14, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

8/10 Good

Larry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
close to airport and decent dining options
Stayed 1 night in Feb 2024
Response from Front Desk Agent on Feb 13, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

RONNA, SAN DIEGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the personnel were very friendly. The free breakfast was very nice. I wouldn't recommend it it.
Stayed 2 nights in Feb 2024
Response from Front Desk Agent on Feb 13, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

TATYANA, RANCHO CORDOVA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay in Fairfield Inn & Suites hotel. The breakfast was excellent to start my day and jacuzzi was relaxing to end my day!!! Would definitely stay here again!
Stayed 3 nights in Feb 2024
Response from Front Desk Agent on Feb 12, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

6/10 Okay

Erlinda De La

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness
The location of the property was centrally located. Easy to get to. Hotel staff at check-in needs to have some training on what “customer service” is. Parking was not included, it was $30. A night to park in their parking garage. The hallway that our rooms were in smelled like urine.
Stayed 1 night in Jan 2024
Response from Front Desk Agent on Feb 12, 2024
Thanks for staying with us. We apologize for falling short in providing the best care possible for our guest. We hope that if your travels bring you back to San Diego you give us another opportunity

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin. Friendly and helpful staff. Clean. Excellent location. Quiet room. Super comfortable bed. Pool area was lovely. Lots of choices for included breakfast.
Stayed 1 night in Feb 2024
Response from Front Desk Agent on Feb 6, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Feb 3, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Front Desk Agent on Feb 3, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience at the Fairfield. Everything was clean and functioning properly around the property. Definitely will recommend to friends and family and will come back.
Stayed 4 nights in Jan 2024
Response from Front Desk Agent on Jan 29, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Lynne Harriet, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the Fairfield in Old Town for two reasons - it offered a free breakfast and was within easy walking distance to the Old Town Trolly. No regrets whatsoever, we enjoyed our 5 night stay. Although the hotel is dated, it was in a safe area, premises was very clean, bed was comfortable, front staff were friendly and helpful and no issues with bathroom/hot water at all. We looked forward to breakfast every morning. The overall atmosphere was happy and cheerful, smiling faces everywhere. We would definitely stay there again.
Stayed 5 nights in Jan 2024
Response from Front Desk Agent on Jan 29, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Tetiana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to the old town area, nice and super clean, amazing service
Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 29, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

8/10 Good

Eddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like paying $30 for parking so we parked ik the strreet and pray our car was safe in the morning. The free breakfast buffet is good!
Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 25, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024
Response from Front Desk Agent on Mar 21, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Yanfei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good, but you need pay for parking close to seaworld and zoo breakfast is nice
Stayed 3 nights in Dec 2023
Response from Front Desk Agent on Jan 24, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 22, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Irma, Mission Hills

Liked: Cleanliness, staff & service, property conditions & facilities
I felt the parking was overpriced
Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 22, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Francisca G.

Liked: Property conditions & facilities
Staff is Amassing👍
Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 18, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

2/10 Terrible

Tiante

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was taken from my Room
Stayed 2 nights in Jan 2024
Response from Front Desk Agent on Jan 17, 2024
Thanks for staying with us. We apologize for falling short in providing the best care possible for our guest. We hope that if your travels bring you back to San Diego you give us another opportunity

6/10 Okay

NITESH

Liked: Cleanliness
Parking - Hotel parking is Paid (Too expensive). Street parking is hard to find on weekend nights. Hotel is an old building, if you are staying in ground floor you will every step from the higher floors. Hotel staff was good other than the supervisor lady. May be it was not a good day for her, but our interaction was not good. Room selection- All rooms are small, not like other Marriotts. Make sure you check the room before taking it, my room window was facing a wall, Like what a wall view! Breakfast is free but indoor sitting area is very tight. Marriott is raising prices for all the properties but the facilities and experience are not upto it.
Stayed 3 nights in Jan 2024
Response from Front Desk Agent on Jan 17, 2024
Thanks for staying with us. We apologize for falling short in providing the best care possible for our guest. We hope that if your travels bring you back to San Diego you give us another opportunity

4/10 Poor

Chris

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was very nice, with an excellent location in the middle of old town SD. Parking was a challenge with a small structure under the hotel. Rooms were dated and dirty with some "mystery stains" on the bedding. Both queen beds in the room we're incredibly broken down to the point we woke up with back aches. Something above or below our room made a horrendous noise, not worse than an ice machine or elevator, that forced vibrated the whole room and made it very uncomfortable and difficult to sleep. All and all, much better offerings near by and I will not being staying there again.
Stayed 2 nights in Jan 2024
Response from L. Peters on Jan 16, 2024
I want to apologize for the experience you had at our property. We are committed to ensuring that every guest has a positive stay, and we acknowledge that we fell short in your case. Thank you for providing your feedback, and we will be sure to share this information with our management team for further consideration and improvement.

10/10 Excellent

Virginia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely older property with excellent and courteous service.Easy to get anywhere local and close to airport
Stayed 2 nights in Jan 2024
Response from Front Desk Agent on Jan 10, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Wayne, Mississauga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff and service are good and friendly
Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 9, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Athena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the breakfast, tubs, and the unit! Very clean and in a wonderful location!
Stayed 1 night in Jan 2024
Response from Front Desk Agent on Jan 9, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

6/10 Okay

Sheena

Liked: Staff & service
The property is okay, however I could barely sleep because it was so nosey. Their rooms are in a hallway and on either end they have large doors leading outside that slam every time people go in or out.
Stayed 2 nights in Dec 2023
Response from Front Desk Agent on Jan 8, 2024
Thanks for staying with us. We apologize for falling short in providing the best care possible for our guest. We hope that if your travels bring you back to San Diego you give us another opportunity.

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
like
Stayed 2 nights in Dec 2023
Response from Front Desk Agent on Jan 9, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Naty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se miraba todo limpio que es lo más importante para mí. Y el desayuno estaba bien.
Stayed 1 night in Dec 2023
Response from Front Desk Agent on Jan 8, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Rosa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Agent on Jan 8, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was amazing, grounds were beautiful! Beds comfy.
Stayed 1 night in Dec 2023
Response from Front Desk Agent on Jan 8, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

6/10 Okay

Jesus

Traveled with family
Liked: Amenities, property conditions & facilities
Place was quiet and very welcoming, good breakfast included. The lady handling the restocking of the items was excellent. She seemed to be working extra hard as maybe some of the staff was missing. We arrived and check i. Was a breeze, as we walked into our room we all noticed a stench of cigarette smoke it seemed like. We requested a room change and gentleman at the front desk said it was note, my wife could not stand the smell and went downstairs to the front desk and they were able to switch us to a different room. We notice the difference immediately. The next morning around 9:30 the staff knocked on our door and asked if we were checking out soon. I said we have until 12 so we may stay until then. Around 11:00 am I did not hear the knocking this time but heard the door being opened and I said we ere still there . They closed the door and left. I communicated with the front desk attendant as we were leaving. She said she would speak the manager. Was disappointed with the stay.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 7, 2024
Thanks for staying with us. We apologize for falling short in providing the best care possible for our guest. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 6, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Mankyeong

Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 6, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

8/10 Good

Nick

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was fine for the price. The staff were all quite genial. Old Town San Diego is as charming as ever. The $27/night fee to park your car is freakin’ ridiculous. Straight up highway robbery there.
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on Jan 6, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

8/10 Good

Pauline, Henderson

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This was a decent property the only downside is it is an old Hotel that has been renovated poorly.
Stayed 2 nights in Dec 2023
Response from Front Desk Agent on Jan 31, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Veaceslav, Buffalo Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in Old Town
Stayed 5 nights in Dec 2023
Response from Front Desk Manager on Jan 6, 2024
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

2/10 Terrible

Araceli

Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 23, 2023
Thanks for staying with us. We apologize for falling short in providing the best care possible for our guest. We hope that if your travels bring you back to San Diego you give us another opportunity.

8/10 Good

Ling

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Front Desk Manager on Dec 23, 2023
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

8/10 Good

Linda

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 23, 2023
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Dec 23, 2023
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities
This was a Great stay. It could use a few updates, but I would definitely stay here again. The breakfast was very good and everyone was VERY kind and friendly! Thank you for a Great experience ❤️
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on Dec 23, 2023
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Pedro, CANYON COUNTRY

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional. I stayed five days in the hotel and had no issues at all. My only gripe would be the parking fee. But other than that, no issues. I would definitely stay there again and recommend staying there for anyone looking to visit Old Town San Diego
Stayed 5 nights in Nov 2023
Response from Front Desk Manager on Dec 23, 2023
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Juanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was Amazing
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 23, 2023
Thanks for staying with us. We hope that if your travels bring you back to San Diego you give us another opportunity.

10/10 Excellent

Mercedes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Agent on Dec 9, 2023
Thanks for staying with us. We look forward to seeing you if your travels bring you back to San Diego

6/10 Okay

Zoilo

Traveled with family
Liked: Staff & service
The property needs to invest in sound proofing the rooms. 27$ for parking seems a bit excessive for the area.
Stayed 2 nights in Dec 2023
Response from Front Desk Agent on Dec 5, 2023
Thanks for staying with us. We apologize for falling short in providing the best care possible for our guest. We hope that if your travels bring you back to San Diego you give us another opportunity.

8/10 Good

Aimee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable hotel to Old Town on the quieter side of town. Hotel is clean and quiet. Parking is an additional $27/night, but free street parking. Breakfast was decent with a few hot options.
Stayed 1 night in Dec 2023
Response from Front Desk Agent on Dec 5, 2023
Thanks for staying with us. We look forward to seeing you if your travels bring you back to San Diego