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Rating 10 - Excellent. 1248 out of 2039 reviews" "
No microwave in rooms but you can request one from the front desk. No room in the refrigerator to store leftovers they stock them with drinks and beers.
Outstanding staff ready to help with any need. Friendly and knowledgeable about the area surrounding the hotel. Looking forward to our return.
Marla
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 27, 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!
2/10 Terrible
Charee
Mar 25, 2024
my bedsheets had stains on them. There was no soap or anything for the bathroom. There was arguing and fighting throughout the night in the hallway.
Charee
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 27, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
Overall a nice hotel. My shower handle was loose and didn’t work well, but otherwise nice. They thought of everything, however mini bar and drinks in the room were crazy expensive. Pool was nice. Bar was mediocre. I didn’t eat at the restraunt, but heard good things
Lee
Stayed 3 nights in Mar 2024
Response from Hard Rock Team on Mar 25, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable, but we understand we can make improvements for next time. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
Perfect spot if you’re interested in being in gaslamp area. The hotel is clean and luxurious. Staff is helpful.
Maria
Stayed 1 night in Mar 2024
Response from Thank You for choosing the Hard Rock Hotel San Die on Mar 19, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
The Hard Rock Hotel Rocks!! The rooms were cool, with a great designing vibe! The pool and outdoor areas are very inviting and with great views of downtown and the bay!
Antonio
Stayed 1 night in Mar 2024
Response from Thank You for choosing the Hard Rock Hotel San Die on Mar 19, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
Great location with great views. Rooms are clean. Only negative was that there was no usb outlets or wireless charging stations. Most hotels have those now. Other than that great experience and would stay again.
Marco
Stayed 2 nights in Mar 2024
Response from Thank You for choosing the Hard Rock Hotel San Die on Mar 19, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!
Response from Thank You for choosing the Hard Rock Hotel San Die on Mar 19, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
All good except we had asked fir balcony but we got the smallest balcony facing parking lots
REZA
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 18, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
8/10 Good
karim
Mar 17, 2024
Liked: Cleanliness, staff & service
Nice
karim
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 18, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
Photos are misleading, a main reason for this room was the bathtub that they did not offer.
Taylor
Stayed 1 night in Jan 2024
Response from Hard Rock Team on Mar 18, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
6/10 Okay
Michael
Business traveler
Mar 11, 2024
Liked: Cleanliness, staff & service
I usually love this hotel. I’ve stayed about 25 times. 207 and Float are excellent bars in the hotel. I was there on business. I usually have multiple meetings for a drink at the property. But on Saturday, the busiest day of the convention, they closed both 207 and Float for private events. So there was no place in my hotel to have multiple meetings over a drink! That’s why I stay there.
Michael
Stayed 3 nights in Mar 2024
Response from Hard Rock Team on Mar 13, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the Rockstar Experience you deserve.
Honestly best hotel we have stayed at in a while!!! Awesome location and great rooms! Highly recommend
Kaci
Stayed 2 nights in Mar 2024
Response from Hard Rock Team on Mar 18, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!
8/10 Good
Alfredo
Mar 7, 2024
Alfredo
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 27, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!
10/10 Excellent
Steven, Naperville
Mar 6, 2024
Liked: Cleanliness, staff & service, amenities
Great location! Next to literally everything (dining, bay, ball park, shopping).
Steven
Stayed 3 nights in Feb 2024
Response from Hard Rock Team on Mar 13, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!
This is a nice hotel in the heart of gas lamp district!
Dennis
Stayed 3 nights in Feb 2024
Response from -Hard Rock Team on Mar 5, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!
4/10 Poor
Kyle
Feb 28, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Kyle
Stayed 2 nights in Feb 2024
Response from -Hard Rock Team on Mar 5, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
Nice staff and early check-in was much appreciated! Very convenient location next to lots of food and convention center. Did not get free room upgrade like Expedia VIP had mentioned though.
Alyssa
Stayed 3 nights in Feb 2024
Response from Hard Rock Team on Mar 5, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!
6/10 Okay
david
Feb 27, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
david
Stayed 3 nights in Feb 2024
Response from Hard Rock Team on Mar 21, 2024
We are sad to hear you didn't have a 5 star experience with us. We'd like to speak with you more about your experience and make things right. Please send us an email at guestservices.hardrock@hardrockhotelsd.com at your earliest convenience to further discuss your stay. Thank you for reaching out to us with your feedback.
8/10 Good
Jerome, Garden Grove
Feb 26, 2024
Jerome
Stayed 1 night in Feb 2024
Response from Hard Rock Team on Mar 21, 2024
Thank you so much for the 4-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!
I did not like that the bar/restaurant closed so early and the person who checked us in was rude and condescending.
Gilbert
Stayed 2 nights in Feb 2024
Response from Hard Rock Team on Mar 27, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable, but we understand we can make improvements for next time. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!
10/10 Excellent
Ronnesha
Feb 25, 2024
Ronnesha
Stayed 1 night in Feb 2024
Response from Hard Rock Team on Mar 21, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit
10/10 Excellent
Isidro
Feb 25, 2024
Liked: Cleanliness
Isidro
Stayed 1 night in Feb 2024
Response from Hard Rock Team on Mar 5, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit
6/10 Okay
Shivali
Feb 24, 2024
Shivali
Stayed 6 nights in Feb 2024
Response from Hard Rock Team on Mar 21, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
To start the room was dusty and with white hair from last person to stay there . I asked them to redo the cleaning if possible while we went out .. when returning our door was left open by housecleaning and because we were traveling with baby we weren’t sure if someone broke in or not. Called the front desk and advise the door and lock mechanism does not work as designed and needed to be changed rooms since I felt unsafe .
Matthew
Stayed 1 night in Feb 2024
Response from Hard Rock Team on Feb 25, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
10/10 Excellent
Robert
Feb 19, 2024
Robert
Stayed 1 night in Feb 2024
Response from Hard Rock Team on Mar 21, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!
We are sad to hear you didn't have a 5 star experience with us. We'd like to speak with you more about your experience and make things right. Please send us an email at guestservices.hardrock@hardrockhotelsd.com at your earliest convenience to further discuss your stay. Thank you for reaching out to us with your feedback.
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!
6/10 Okay
Danny
Feb 7, 2024
Danny
Stayed 4 nights in Feb 2024
Response from Hard Rock Team on Mar 21, 2024
We are sad to hear you didn't have a 5 star experience with us. We'd like to speak with you more about your experience and make things right. Please send us an email at guestservices.hardrock@hardrockhotelsd.com at your earliest convenience to further discuss your stay. Thank you for reaching out to us with your feedback.
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
10/10 Excellent
Tim
Feb 2, 2024
Tim
Stayed 1 night in Jan 2024
Response from Hard Rock Team on Mar 21, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.
We had a great stay at Hard Rock for my sisters 50th Birthday. The rooms are nice and spacious but our room definitely had some wear and tear. The shower was a bit odd and the sink faucets very strange but still a comfortable room. All of the staff were awesome from check in, valet to the bar. We enjoyed happy hour at the 207 Bar and the food was good. $60 for parking is a bit outrageous but it is downtown SD. For the price overall I would recommend this hotel for a fun downtown stay.
Erin
Stayed 1 night in Jan 2024
Response from Hard Rock Team on Feb 6, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable, but we understand we can make improvements for next time. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!