Outdoor pool, cabanas (surcharge), sun loungers

Reviews of Hilton La Jolla Torrey Pines

4 out of 5
Hilton La Jolla Torrey Pines
10950 North Torrey Pines Road, La Jolla, CA

Reviews

7.8

Good

Rating 10 - Excellent. 457 out of 1001 reviews" "
Rating 8 - Good. 231 out of 1001 reviews" "
Rating 6 - Okay. 141 out of 1001 reviews" "
Rating 4 - Poor. 97 out of 1001 reviews" "
Rating 2 - Terrible. 75 out of 1001 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was cold, ice machine broken on level 4
Stayed 1 night in Jan 2024

10/10 Excellent

LuMarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024

6/10 Okay

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There were multiple safety issues. A fire extinguisher was missing in garage, the slider door did not have the secure locking device promised, wires handing down in one elevator, elevator past its inspection date and difficult to read fire escape map. In my room the blow dryer was sticky and had other peoples hairs sticking to it.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 10, 2024
Dear Sheryl,Thank you for your review. We sincerely regret your disappointment with your experience. Please know we value the safety of our guests and their property above all else, and we ensure a secure environment on our property. That said, we regret any concerns you have in this regard, and we'll be sure to share your feedback internally for further consideration. It was a pleasure having you here, and we hope you will give us another chance to change your lasting impression. Alyssa Turowski,General Manager

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean all the staff were very helpful the view was great
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Shawn,Thank you so much for choosing to stay with us at Hilton La Jolla Torrey Pines. Our goal is to provide every guest with pristine accommodations, so we're thrilled this was the case for you. It's also great to read our friendly team and beautiful views were some of the highlights of your trip. The pleasure was truly ours, and we hope you choose to visit us again in the future. Alyssa Turowski,General Manager

6/10 Okay

Joyce Ann

Traveled with family and small children, Traveled with group
Liked: Staff & service
Great location if you are planning to play golf. Valet parking staff were excellent in customer service. Front desk staff were friendly. Room: shower head with green stuff on it. Walls on the bathroom with pink stuff on it. Rooms are regular. Pool was so cold and not heated and looks really old. Nothing to do inside the hotel.
Stayed 1 night in Mar 2024
Response from -Cat, Director of Front Office on Apr 2, 2024
Thanks for staying with us! We are so happy to hear you enjoyed our team! I have made note of your feedback regarding the room and pool and will share with our team!

10/10 Excellent

Sheri

Stayed 1 night in Mar 2024

8/10 Good

Angela

Traveled with family
The view was beautiful, the menu at restaurant was very vague and a little hard for picky eaters. A little over priced for parking for guests staying at resort, wasn’t aware of daily charges until applied to my card.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Angela,Thank you for your review. It was a pleasure having you as our guest recently, and we appreciate you mentioning our stunning views. Rest assured, our prices are competitive for our area— though we'll be sure to share your feedback internally to ensure our parking fee is more prominent moving forward and to seize any opportunity to improve. That being said, we hope to deliver a fantastic overall value the next time you visit our property. Alyssa Turowski,General Manager

2/10 Terrible

Fourd

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed couple of nights. Power went off. Hilton doesn’t have a backup generator. Slept all night without power. No hot water shower. Shower didn’t have hot water. Complained to staff but they were very rude and wasn’t helpful. Went to my Friend’s house for shower. Managers were not available to talk to. Will never stay here again. I will never recommend. Terrible service.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Fourd,We appreciate you sharing your thoughts. Please accept our sincere apologies for the unexpected power outage, and we're very sorry for the inconvenience. This is certainly not the experience we ever want for our guests, and it is also not representative of a typical stay at our hotel. On behalf of our team, we hope to have a chance to transform your opinions. Alyssa Turowski,General Manager

8/10 Good

adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing!!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Scott,Our team knows what it takes to ensure our guests enjoy their stay. They will be delighted to know their service was highlighted in your review. Thank you for the five-star rating. We hope to continue meeting your expectations on future stays with us should you travel back to La Jolla again.Alyssa Turowski,General Manager

10/10 Excellent

Nicole

Stayed 1 night in Mar 2024

8/10 Good

shelly

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Kjerstin

Stayed 2 nights in Mar 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of this property is wonderful. The hamburger on a rosemary bun was delicious!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Kimberly,It's a delight to have earned your perfect rating. We're so glad that your meal was everything you hoped for, and we appreciate you sharing your compliments. The next time you're planning another fun-filled getaway, think of Hilton La Jolla Torrey Pines! Alyssa Turowski,General Manager

10/10 Excellent

Kathryn, Orange

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Munir

Stayed 3 nights in Feb 2024

10/10 Excellent

Rui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family stay!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Rui,Thank you so much for the high rating! It warms our hearts to know that you and your family had an amazing stay with us overall. Please come back and join us again soon. Alyssa Turowski,General Manager

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice and kind
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Rachel,We're delighted you had the welcoming, comfortable visit we strive to provide our valued guests. Thank you for sharing your positive experience, and please return to Hilton La Jolla Torrey Pines soon for another memorable time.Alyssa Turowski,General Manager

2/10 Terrible

Gary

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old out of date and dirty
Stayed 1 night in Jan 2024
Response from General Manager on Feb 12, 2024
Dear Gary,We're disheartened to hear about your experience and appreciate you bringing this to our attention. Continuous improvement is our goal, and your feedback is invaluable in guiding our efforts. We're committed to enhancing our facilities, and we hope to have the opportunity to provide a more positive experience in the future.Alyssa Turowski,General Manager

10/10 Excellent

Jooha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. There is a construction going on bear the hotel so it was a bit annoying when walked around. Other than that it is a great place to stay.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 10, 2024
Dear Jooha,Thank you for being our guest and sharing your feedback. While we are sorry you had a slight concern with nearby construction, we are delighted you still had such a wonderful visit. We truly appreciate you sharing your lovely five-star review, and we look forward to welcoming you back to Hilton La Jolla Torrey Pines for another memorable visit.Alyssa Turowski,General Manager

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very nice. Shower was subpar and few towels. Parking lot is a bit of a pain.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Mark,Thank you for sharing your experience. We hear your concerns with the parking lot and showers, and we're pleased that the rest of your stay with us was a positive one. It would be our pleasure to welcome you again to Hilton La Jolla Torrey Pines, so don't be a stranger!Alyssa Turowski,General Manager

10/10 Excellent

Scott

Loved the staff , great experience
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Scott,It was such a pleasure having you as our guest! Our team will be thrilled to know that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. Thank you for your great review and perfect rating, and we hope you return soon.Alyssa Turowski,General Manager

8/10 Good

Arthur, Scottdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was a little dated and needs to be updated
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 28, 2024
Dear Arthur,Thank you for choosing to stay with us and for your feedback. We appreciate your suggestions regarding our hotel, as we always look for ways to continually improve. Thanks for visiting, and it would be an honor to have you stay with us again anytime.Alyssa Turowski,General Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Darrin

Stayed 1 night in Jan 2024

6/10 Okay

juan

Disliked: Property conditions & facilities, room comfort
Not worth the money
The room has deadly warned out furniture, TV has porno movies open at 11:00 pm (family hours)
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Juan,Thank you for taking the time to share your feedback. We are disappointed to hear of the issues you encountered during your stay. Guest safety and well-being are of utmost concern, and these matters will be looked into and properly addressed. Alyssa Turowski,General Manager

10/10 Excellent

Gary

Stayed 4 nights in Dec 2023

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, nice employees.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 11, 2024
Dear Manuel,We're delighted to hear that you had a pleasant experience during your stay at Hilton La Jolla Torrey Pines. Your kind words regarding our team members are greatly appreciated, and we look forward to welcoming you back for another enjoyable visit.Alyssa Turowski,General Manager

10/10 Excellent

Alexander, Kihei

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bell Desk staff provide free shuttle to Scripps Green hospital next door - very accommodating and friendly.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Alexander,Thanks for choosing Hilton La Jolla Torrey Pines. We're glad you appreciated our shuttle transportation and friendly service. It would be a pleasure to welcome you back in the future. Alyssa Turowski,General Manager

2/10 Terrible

Jennifer

Stayed 3 nights in Dec 2023

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

kiran

Traveled with family
Stayed 1 night in Dec 2023

4/10 Poor

israel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dont recommended that place.
Itvhad alot of things that dont work and thr bathroom furniture is old the beds are hard and they make yiu buy things with out you concentrate they say is mondatory and had to pay 80dls for packing not a place that i would stay again.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 17, 2023
Dear Israel,We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concerns about the age of the property and for any disappointment with the included amenities. We'll pass your comments along to the appropriate staff members, and we'd appreciate the chance to provide you with a more positive experience.

6/10 Okay

Sherry

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023

6/10 Okay

Jasmeet

Traveled with family and small children
Liked: Cleanliness
The property has great location and views with Torrey Pines Golf course right behind it. But the rooms are old, the food options are limited. They need to revamp the hotel
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Jasmeet,We appreciate you sharing your feedback with us. It's good to know our location met your needs well. However, we apologize sincerely for aspects of your visit that didn't meet your expectations. Your input will aid us as we continue making improvements. That said, we're glad you enjoyed our views of the golf course. Thank you for your thoughtful input and we hope for a chance to make your next visit even better.

4/10 Poor

Kevin

Traveled with partner
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Alyssa Turowski, General Manager on Nov 29, 2023
I am saddened to learn that your experience with us was not the memorable one we intended. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.Regards, Alyssa Turowski, General Manager

10/10 Excellent

Kimberly

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a wonderful area. Beautiful surroundings!!
Stayed 2 nights in Nov 2023
Response from Alyssa Turowski, General Manager on Nov 27, 2023
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Alyssa Turowski, General Manager

10/10 Excellent

amelia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it
Response from Alyssa Turowski, General Manager on Nov 21, 2023
Thank you for your fantastic rating! It brings us great joy to learn that you appreciated everything about our hotel. We uphold high standards when it comes to the cleanliness of our property and the excellence of our service. Your feedback is a clear indication that we are on track in our quest to create unforgettable guest experiences. We're already excited for your return visit in the near future.Regards, Alyssa Turowski, General Manager

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alyssa Turowski, General Manager on Nov 17, 2023
Thank you for taking the time to review your recent stay at our hotel! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!Regards, Alyssa Turowski, General Manager

6/10 Okay

Jeff

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
It is OK
The hotel is in a great location, but the quality of the room was disappointing. It is severely out dated and needs renovations.
Stayed 1 night in Nov 2023
Response from Alyssa Turowski, General Manager on Nov 17, 2023
Thank you for giving us feedback about your recent stay. Your rating plays a significant role in helping us elevate our services. It appears that some areas did not meet your expectations and for this, we apologize. Our aim is to deliver a hospitable, relaxing, and customized guest experience. Rest assured that your comments are essential and will be utilized in refining our services. Despite this, it's good to hear that you found other parts of your stay pleasant. We're grateful you chose us for your stay and hope for another opportunity to showcase the true excellence of our property in the future.Regards, Alyssa Turowski, General Manager

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Pool isn’t heated
Stayed 1 night in Nov 2023
Response from Alyssa Turowski, General Manager on Nov 12, 2023
We were delighted to read your review and see much you enjoyed your time in residence with us. Our pride and joy is providing ample and enthusiastic hospitality to ensure all of our guests feel special. We will certainly let all of our team know how much you appreciated their assistance – that will make their day! Thank you again for your feedback and we look forward to your next visit!Regards, Alyssa Turowski, General Manager

10/10 Excellent

DARRIN

Stayed 4 nights in Nov 2023
Response from Alyssa Turowski, General Manager on Nov 30, 2023
I'm thrilled to learn your recent stay with us was practically perfect in every way! Thank you very much for your rave review! We do have an enviable location - you really can’t beat the fact that we are so close to the best that our area has to offer. I am especially happy to know you had such wonderful experiences with our hotel staff, as we are always striving to provide the highest level of Guest service.Regards, Alyssa Turowski, General Manager

10/10 Excellent

Hailey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice!
Stayed 1 night in Nov 2023
Response from Alyssa Turowski, General Manager on Nov 8, 2023
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Alyssa Turowski, General Manager

8/10 Good

Joel Ray

Traveled with family
Disliked: Amenities, property conditions & facilities
For the price, it is worth it. Downside: If you will call customer service, they don’t answer calls or if they will it takes a good 3-5minutes before answering the call. The property balcony is too rusty, not properly maintained.
Stayed 1 night in Nov 2023
Response from Alyssa Turowski, General Manager on Nov 8, 2023
We appreciate you taking the time to share your feedback regarding your stay. Your rating guides us in enhancing our standards of service. We apologize if certain aspects of your stay did not meet your expectations. Our mission is to provide a warm, comfortable, and personalized experience for our guests. Your feedback is pivotal for us, and we will utilize it to ensure continual improvements in our service. Nevertheless, we're glad to hear that you enjoyed the remainder of your stay. We value your patronage and look forward to the opportunity to prove our dedication to quality on your next visit.Regards, Alyssa Turowski, General Manager

10/10 Excellent

lauren

Stayed 1 night in Oct 2023
Response from Alyssa Turowski, General Manager on Nov 20, 2023
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Alyssa Turowski, General Manager

10/10 Excellent

Kevin, Newbury Park

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, nice amenities
Stayed 1 night in Oct 2023
Response from Alyssa Turowski, General Manager on Oct 31, 2023
I’m thrilled that you were able to truly enjoy our hotel. We were so happy to read that your experience with us was nothing short of spectacular as our attentive team strives to grant all of our guests’ wishes. It warms us to know that their doting hospitality was appreciated and that you truly enjoyed all aspects of your stay. Our team will be commended for the exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future, for another great stay.Regards, Alyssa Turowski, General Manager

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, amazing food, nude beach is awesome 😎
Stayed 1 night in Oct 2023
Response from Alyssa Turowski, General Manager on Oct 31, 2023
Thank you for your glowing review of your stay. I am over the moon to learn that you enjoyed your stay and that our staff made it unforgettable. We are committed to going above and beyond for our guests and it is always gratifying to learn that we have succeeded in doing so. We will give recognition to all team members who were key in delivering you a seamless and stress-free experience. It is with great excitement that we look forward to welcoming you back in the future.Regards, Alyssa Turowski, General Manager

10/10 Excellent

desiree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
WE ALWAYS ENJOY STAYING AT THIS FACILITY. MR WOODS (BELLMAN) IS AMAZING! HE MADE US FEEL SPECIAL AS HE CALLED US BY OUR NAME AND GREETED US EVERY TIME
Stayed 2 nights in Oct 2023
Response from Alyssa Turowski, General Manager on Oct 25, 2023
Thank you so much for recognizing the exceptional staff that you encountered while visiting! We do pride ourselves on always providing top notch exceptional service to all of our guests. It is so fantastic to hear that you were able to experience and recognize that. We would love to have you back again for another perfect experience!Regards, Alyssa Turowski, General Manager