The hotel is nice and clean, however, when we arrived to check in at 4pm the room was not ready until an hour later. The staff did not give us an vouchers, as promised or a discount because of the room being unavailable an hour later. I watched the hotel manager go buy drinks for 2 other guests and failed to attend to anyone else in the lobby waiting for their room as well. Seemed he was too occupied trying to get a number from this female guest then to recognize other customers waiting a whole hour for their room. The parking at the hotel was also unorganized and we had to park our car at another parking structure and had to pay $96 even though we were told it was a $25 flat rate by the Hilton valet guy. I’m disappointed in the hotel because they were very unorganized and unprepared, but the hotel was only a 5 min walk from Petco park, which the concert was at.