Upon arrival, my boyfriend discovered our room had nails sticking out of the carpet because he STEPPED ON THEM. Front desk said they were fully booked and they could not switch our room. Fine. They sent maintenance. They took 40 minutes to arrive. Maintenance saw the carpet and said that it was so bad they’d need to put down whole new carpet. As a temporary solution, he hammered down the nails... With a pair of pliers. Seeing as the job was done with pliers, there were still nails sticking out waiting to puncture feet after he finished. The front desk then said they could only get us in a new room tomorrow. Fine. 10am we call the front desk and they changed our room, all we had to do was get our room key changed out downstairs. 15 minutes later, they called us and rushed us to evacuate the room, as they needed to clean it for the next guests being put in it. They were going to put new people in the room with NAILS. STILL STICKING OUT OF THE FLOOR. Not only that, they were rushing us?! Totally inappropriate. When I went downstairs to switch room keys, the lady helping me said “let me ask if it’s ok that we’re changing your room. Or if it’s ready yet.” AFTER THEY RUSHED US OUT. Riduculous. On top of that, once we entered our new room, I called the front desk about 30 minutes later. Realizing I had left a bottle of wine in the mini fridge. She assured me housekeeping would collect it and have it sent to our room. NEVER ARRIVED.