Suite, 2 Bedrooms, Accessible (Skyline Penthouse) | Frette Italian sheets, premium bedding, down comforters, minibar

Reviews of Kimpton Alma - San Diego, an IHG Hotel

4 out of 5
Kimpton Alma - San Diego, an IHG Hotel
1047 5th Ave, San Diego, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 96 out of 152 reviews" "
Rating 8 - Good. 21 out of 152 reviews" "
Rating 6 - Okay. 20 out of 152 reviews" "
Rating 4 - Poor. 9 out of 152 reviews" "
Rating 2 - Terrible. 6 out of 152 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Ariyana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the kimpton. The location is perfect, the facility is beautiful and we loved being able to borrow their bikes to take them out on a stroll.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Ariyana,It was an absolute pleasure welcoming you to Kimpton Alma San Diego and we are delighted you had such a wonderful stay. Your kind words about our beautiful property and great location are appreciated and will be shared with the team. We are thrilled you had the opportunity to enjoy the bikes and we look forward to welcoming you back for another amazing, five-star experience.Sincerely,Hotel Management - Kimpton Alma San Diego

6/10 Okay

Jakasia

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
I have now stayed in a few IHG properties and unfortunately this is my least favorite. For one, it’s 2024, please get smart TVs and allow guests to stream. Check in was a good experience but the rooms are ok at best (a little beat up like wall scratches and such). There is no microwave anywhere in the hotel, not even the lobby and they have to bring you one if you need (huge inconvenience when I had an hour to check out and although I was told it would take 20 mins for the microwave to come to my room, it never came). The room with a balcony was convenient since the weather was nice.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Jakasia,Thank you for being our guest. It's great that you enjoyed the balmy San Diego weather from your room's balcony. However, we're sorry for the delay in responding to your amenity request. Our team will discuss your valuable feedback and suggestions, and we're grateful for your thoughts. Please consider staying with us again next time you're in town. Sincerely,Hotel Management - Kimpton Alma San Diego

6/10 Okay

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
No parking garage, had to pay extra 60 dollars per night.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Delia,We greatly appreciate your feedback. We're sorry to hear about any disappointment in our parking options. Our team always strives to be as transparent as possible regarding this matter, so we'll be sure to keep your comments in mind for the future. Thank you so much for the feedback and we hope you will consider giving us another chance soon. Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

Rich

Very nice hotel, but nearby area has sadly declined to sketchy
Stayed 1 night in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Rich,Thank you for taking the time to share your experience at Kimpton Alma San Diego. We're pleased to hear you found our hotel to your liking. We're also aware of concerns about the surrounding area and are actively working with the community to ensure our guests feel comfortable and safe during their stay. Thank you for choosing us, and we look forward to your next visit.Sincerely,Hotel Management - Kimpton Alma San Diego

6/10 Okay

Stacy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alma on Mar 9, 2024
Hi Stacy,Thank you for rating us on your recent stay. If there is anything we can do to make your stay better, please let us know. We hope to see you again soon.Hotel Management-Kimpton Alma San Diego

10/10 Excellent

Tiandra

Stayed 1 night in Feb 2024

6/10 Okay

Debra

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Alma on Mar 9, 2024
Hi Debra,Thank you for rating us on your recent stay at the Kimpton Alma. If there is anything we can do to make your stay better, please let us know. We hope to see you again soon. Hotel Management-Kimpton Alma San Diego

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read the other reviews about the homelessness in the area and honestly thought they were from scared person that hasn't been in a big city as there is normally homeless around. Boy was I wrong. The streets all around are filled with large groups homeless people. We had to keep switching what side of the street we walked on to avoid having to walk through them. At one point while walking to the front door, a group of homeless people started throwing glass bottles in to the street. I won't be staying in the gas lamp district again as almost half of all stores are shuttered and streets lined with homeless. Safer to stay in other parts, such as Little Italy.
Response from General Manager on Feb 23, 2024
Dear James,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about safety. The city is working to find humane solutions for the unhoused population. Should you be in the area again, please consider coming back to see us.Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

Warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely love the hotel stay and staff. My room was exactly like advertised.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Warren,We're proud to receive your outstanding review of Kimpton Alma San Diego! It's wonderful that you enjoyed our courteous hospitality, and that your room was everything you expected it to be. Many thanks for your kind compliments and we hope to see you again.Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great. Great location. Will stay here again with our doggie!.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Paul,Thank you so much for taking the time to share your thoughts on your recent visit. It's wonderful to know our excellent location was a highlight of your visit, and we appreciate you mentioning our pet-friendly atmosphere. Take care, and we look forward to welcoming you and your pup back soon!Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alma on Feb 17, 2024
Dear Brittany,Thank you for taking the time to rate us on your recent stay at Kimpton Alma. We are thrilled that you enjoyed your stay with us. We hope to see you again soon.Sincerely,Kimpton Alma Management

10/10 Excellent

Samuli

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Alma on Feb 16, 2024
Dear Samuli,Thank you for the perfect score and we are thrilled that you had a lovely stay. We hope that you will visit us soon!Sincerely,Kimpton Alma Management

10/10 Excellent

priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Priscilla,We were delighted to host your recent stay at Kimpton Alma San Diego. It's great to hear you had an enjoyable experience and that you appreciated our comfortable accommodations. Thank you for sharing your positive rating, and we hope to have the pleasure of your company the next time you're in the area.Kimpton Alma San Diego

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alma on Feb 16, 2024
Dear Patricia,Thank you for the perfect score and we are thrilled that you had a lovely stay. We hope that you will visit us soon!Sincerely,Kimpton Alma Management

10/10 Excellent

christie

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here. The hotel staff is really wonderful and they bent over backwards to make sure all of our requests and even last minute changes were met. The beds are probably the most comfortable i have ever slept in. So many little touches like wine time and doggie treats too. The downtown area is struggling with the element, but we are seeing that all over sadly.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Christie,It was a joy to welcome you back to Kimpton Alma San Diego! Nothing delights us more than knowing our commitment to providing unparalleled hospitality keeps you coming back our way. Your comfort will always be our pleasure, and we hope to serve you for many more years to come!Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

Galen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big balcony and a nice room set up
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Galen,It's always a pleasure hearing from our guests. It's great to know that our cozy rooms and balconies helped make your visit memorable. Please come see us again soon at Kimpton Alma San Diego!Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and we loved the room and view from our balcony!
Response from General Manager on Jan 28, 2024
Dear Olivia,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. We're glad you enjoyed the view, and we look forward to seeing you again at Kimpton Alma San Diego!Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alma on Jan 20, 2024
Dear Kevin,Thank you for the perfect score and we are thrilled that you had a lovely stay. We hope that you will visit us soon!Sincerely,Kimpton Alma Management

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alma on Jan 20, 2024
Dear Kevin,We love getting the perfect score and the fact that you are satisfied with your stay. I hope you visit us soon.Sincerely,Kimpton Alma Management

10/10 Excellent

Antonia

Stayed 1 night in Jan 2024
Response from Alma on Feb 16, 2024
Dear Antonia,Thank you for the perfect score and we are thrilled that you had a lovely stay. We hope that you will visit us soon!Sincerely,Kimpton Alma Management

8/10 Good

Dartricia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice overall. The cleaning staff did a great job. The rooms are modern. The overall staff is very good. The location is good except there is a large homeless population. They did not bother us, but it is definitely there...right outside of the hotel. Your heart just goes out to them, but it is a little scary at night. This is not a hotel problem, but a problem of the world.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Dartricia,We enjoyed hosting you at Kimpton Alma San Diego. Our housekeeping department will be thrilled that you noticed their hard work keeping our hotel clean and tidy. It's unfortunate you had concerns about our surrounding area, but please know our front desk team is always available to discuss topics like this. We trust you slept well in our accommodations, and we hope you'll join us again soon.Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

Donavan

Stayed 1 night in Jan 2024
Response from Alma on Jan 18, 2024
Dear Donavan,Thank you so much for the perfect score! We hope you visit us soon!Sincerely, The Kimpton Alma Management

10/10 Excellent

RUBIA

Traveled with partner
Stayed 1 night in Jan 2024
Response from Alma on Jan 18, 2024
Dear Rubia,Thank you so much for the perfect score! We hope you visit us soon!Sincerely,The Kimpton Alma Management

10/10 Excellent

Guirlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is great. Our parents stayed here and highly recommended it to us so we came to check it out so we could be centrally located to go to several of the sites in excursions in San Diego. We really enjoyed the central location and the amenities that this nice hotel had thank you.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Guirlene,Thank you for sharing your experience! We're delighted to hear that you chose our hotel based on your parents' high recommendation and that it lived up to your expectations. It's wonderful to know that our central location was convenient for your excursions and that you enjoyed the amenities we offer. We appreciate your kind words and are thrilled you had an enjoyable stay. We look forward to welcoming you back again soon for another memorable visit. Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Alma on Jan 18, 2024
Dear Vanessa,Thank you so much for the perfect score! We hope you visit us soon!Sincerely,The Kimpton Alma Management

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a fantastic location. Walking distance to restaurants, bars, Petco Park and more. The rooms are spacious and have a luxurious feel. Checkin was at 4 but our room wasn’t ready until 4:30. That was a bit of a bummer after a 7 hour drive but the staff was very apologetic. Love the wine social in the evenings. The only downfall is the cost of parking. We would definitely recommend staying here.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Julie, Thank you for being our guest at Kimpton Alma San Diego and sharing your review. We're so happy to hear that you enjoyed our superb location close to Petco Park, spacious rooms, and tasty wine social during your stay. Your feedback is appreciated about parking as we continually review our prices to deliver the best possible experience to our guests. We appreciate your recommendation and five-star rating, and please come back soon!Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

alvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a wonderful place to stay with an incredible staff. The wine hour helps in settling in before dinner. Highly recommend.
Stayed 1 night in Dec 2023
Response from Alma on Dec 28, 2023
Dear Alvin,Thank you for your wonderful feedback. Please come and visit us again on your next trip to San Diego.Sincerely,Hotel ManagementKimpton Alma San Diego

10/10 Excellent

jerry

Stayed 1 night in Dec 2023
Response from Alma on Dec 28, 2023
Dear Jerry,Thank you for taking the time to rate us on your recent stay. We appreciate the perfect ten and we hope to see you again!Sincerely,Kimpton Alma Management

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
This hotel was top notch! Service friendly also aninal friendly so will be back with my doggies. Room was so clean and cozy.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Jane,Thank you for being our guest at Kimpton Alma San Diego and for taking the time to share your delightful review. Our team takes great pride in working here and making sure our guests have all they need for a lovely stay, so they will be thrilled to read your kind words. We look forward to welcoming you and your puppies back again soon.Sincerely,Hotel Management - Kimpton Alma San Diego

6/10 Okay

Sean, Hamilton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was very good. It’s relatively close to the convention center and the rooms were clean and well appointed. The reason for not giving it a five star review is purely related to the surrounding area. It is very dirty and there are a lot of homeless people in the area. Please note that I’m not complaining about the homeless for being homeless however, there were several that were obviously very mentally ill and aggressive. It felt very unsafe for my female colleagues to be walking home at night.
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 13, 2023
Dear Sean,We value your feedback is appreciated, and we are delighted that you enjoyed our clean rooms and that our location was near your plans in San Diego. While we cannot control the surrounding area, please know that safety is our top priority, and our team is always happy to go over the many measures we have in place. Nonetheless, we trust that you rested well, and it would be a pleasure to have you stay with us in the future.Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alma on Dec 5, 2023
Dear Elizabeth,Thank you for taking the time to rate us on your recent stay. We appreciate the perfect ten and we hope to see you again!Sincerely,Kimpton Alma Management

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alma on Dec 5, 2023
Dear Megan,Thank you for taking the time to rate us on your recent stay. We love the perfect ten and we hope to see you again!Sincerely,Kimpton Alma Management

6/10 Okay

monica

Stayed 2 nights in Nov 2023
Response from Alma on Dec 28, 2023
Dear Monica,Thank you for leaving us a rating in Expedia. We are sorry that we were not able to provide you with the top rated experience that you deserved. If there is anything that we could have done better, please let us know. We love getting the perfect score and would like to know how we can improve. Your feedback is very important to us. Thank you. Sincerely, Kimpton Alma Management

10/10 Excellent

Annette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. My family and myself was very pleased with hotel. The staff was very helpful and nice. I was pleased with everything. The only thing ibwish they would of had was a fridge and coffeemaker. Other then that I was good.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Annette,Thank you for sharing how much you enjoyed your stay at Kimpton Alma San Diego. It is wonderful to see that you liked our friendly guest service and trust your room was clean and comfy. We are always striving to improve our guest experience and will share your important feedback with our team. Please come back and see us again when you are next in the area. Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked this room, I was sold by the pictures. The bed looked nice and comfy, the aesthetic was a total vibe, and a view with a balcony was what sold it. Upon arrival, we were disappointed that there was no balcony as depicted in the photos on the website. However, the wonderful staff, the view, bed, shower, and all the amenities that come with the stay made up for it. We look forward to staying here again for future San Diego stays.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Adam,Thank you for sharing your experience staying with us at Kimpton Alma San Diego. It is wonderful to hear that you enjoyed the great views from our comfortable accommodations and had pleasant interactions with our friendly staff. Please know that when booking through a third party, we cannot guarantee a room type prior to arrival, but we do our best to accommodate guest requests. We look forward to seeing you again in the future. Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel beautiful 😍 great staff But San Diego needs to spend some money on cleaning up the town!! It’s getting really bad.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Crystal,Thank you for your glowing review of your stay at Kimpton Alma San Diego. It is awesome to see that you liked our well-appointed rooms and friendly guest service. We look forward to seeing you again when you are next in the city.Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
overall great service and the hotel room met the expectations!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Karen,Thank you so much for spotlighting our team's amazing service, and we're delighted you had a great time overall. Please come back and stay with us again in the future. Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

Lauren Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time here. Tahlia, Trevione, Paula, Danny and Aria made our experience memorable and wonderful. For future guests: the hotel was stunning and the guest service was phenomenal. It’s a loud area so remember that and then remember that’s not the hotel’s fault lol
Response from General Manager on Nov 22, 2023
Dear Lauren,Our terrific staff strives to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Please come see us again soon at Kimpton Alma San Diego!Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Alma on Nov 22, 2023
Dear Quinn,Thank you so much for the perfect score! We hope you visit us soon!Sincerely, The Kimpton Alma Management

10/10 Excellent

Jonathon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took a weekend trip to San Diego and really enjoyed my stay at Kimpton. Great style, and walking distance to the surrounding night life, will for sure be staying again my next trip down to SD!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Jonathon,We're delighted you had a great experience at Kimpton Alma San Diego. Thank you for highlighting our prime location, and we trust you had the comfortable stay we are known for. Welcoming you back would be a pleasure, so please don't hesitate to return and stay with us the next time you're in the area. Safe travels!Sincerely,Hotel Management - Kimpton Alma San Diego

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alma on Nov 22, 2023
Dear Jessica,We are sorry that you are not happy with your stay at the Alma. If there is anything that could have made your stay better, please let us know. We take all feedback seriously and we use them to find ways to improve our guest experience. We hope you give us another chance and allow us to host you again in your future stays.Kimpton Alma Management

8/10 Good

Karla

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Alma on Nov 22, 2023
Dear Karla,Thank you for taking the time to rate us in Hotels.com. We aim to get that perfect score so let us know how can we improve your stay. We hope to see you again!Sincerely, The Kimpton Alma Management

6/10 Okay

Nadia

Stayed 1 night in Nov 2023
Response from Alma on Dec 15, 2023
Dear Nadia,Thank you for leaving us a rating in Expedia. We are sorry that we were not able to provide you with the top rated experience that you deserved. If there is anything that we could have done better, please let us know. We love getting the perfect score and would like to know how we can improve. Your feedback is very important to us. Thank you. Sincerely, Kimpton Alma Management

10/10 Excellent

Andrew

Stayed 3 nights in Oct 2023
Response from Alma on Nov 22, 2023
Hi Andrew,Thank you for taking the time to rate your recent stay at the Kimpton Alma. We appreciate the perfect score. We hope to see you again.Sincerely,Kimpton Alma Management

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Loved everything about the room but the rain shower.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Christopher,Thank you for taking the time to share your comments with us. We are happy to know that you enjoyed your visit and appreciated our comfortable accommodations. It was a pleasure hosting you, and we hope to see you again soon! Sincerely,Hotel Management - Kimpton Alma San Diego

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alma on Nov 22, 2023
Dear Scott,Thank you for taking the time to rate us on your recent stay. We appreciate the perfect ten and we hope to see you again!Sincerely,Kimpton Alma Management

6/10 Okay

gale

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property was so nice, clean and well decorated but the noise and outside was not pleasant. The staff where not that helpful. We enjoyed our stay
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Gale,Wow! While we're happy you enjoyed your stay overall, we're surprised you had concerns during your visit. Our staff is usually considered one of the best in the business, and we are sorry to see they dropped the ball during your stay. Your comments will be shared with the team to ensure we do better going forward, and we hope to welcome you back and impress you further.Sincerely,Hotel Management - Kimpton Alma San Diego

4/10 Poor

Martha

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Alma on Nov 22, 2023
Dear Martha,We are sorry that you are not happy with your stay at the Alma. If there is anything that could have made your stay better, please let us know. We take all feedback seriously and we use them to find ways to improve our guest experience. We hope you give us another chance and allow us to host you again in your future stays.Sincerely,Kimpton Alma Management

8/10 Good

Hillery, Kailua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel and staff are lovely. The staff were friendly and efficient. I had no problems with the room. Cleanliness was optimal. However, I was a female traveling alone and safety was a concern for me. There were many homeless in the immediate vicinity of the hotel and I would often smell urine when I stepped outside. I would go back and stay there if I was traveling with others. I do love Kimpton Hotels and their properties do have great style.
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 14, 2023
Thank you for choosing to stay with us at Kimpton Alma San Diego and for providing us with your feedback. We appreciate you highlighting our comfortable rooms and professional staff. However, we are sorry to hear you did not find the location ideal. Our hard-working and friendly staff strives to ensure the safety and comfort of every guest during their stay. We hope you choose to stay with us again the next time you are in the area. We appreciate your review.Sincerely,Hotel Management - Kimpton Alma San Diego