Ratings based on 1,366 Verified Reviews

4.2 out of 5
82% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Weekend Getaway

Posted Jun 4, 2017
Cons: Staff
Location: Walking distance, close to nearby activities
Me and my girlfriend stayed here for memorial weekend and also to celebrate my birthday. While checking in we were greeted by hotel staff and looked excited for our stay. When we got to our room to get comfortable, we've noticed how dusty the room was. We requested to have a coffee maker be sent up to our room to notice how dusty the coffee maker was also. While Expedia sent me an email asking how check in was, I noted that our room was dusty. I was emailed by the hotel that it will be dealt directly. To notice our return back to the room, that it was not dealt with. We also had Valet parking for our stay as well, the first time we waited for our car was about 20-25 minutes. We were compensated for a $30 rate instead of $45. Valet service was nice but was constantly asking us if we were checking out soon. Overall, with more negatives than positives, I'm sad to say that we will not be returning.
Comment from Hotel Management
Jun 6, 2017 by Astrid, Hotel Management
Dear Anonymous, We're so sorry you were not satisfied with your stay and that you did not feel like your issues were addressed. We always try our best to take care of guest issues and are sorry we missed the mark with yours. Best,
4 out of 5
by A verified traveler

Nice hotel, but the walls are paper thin

Posted May 31, 2017
Friendly staff, clean rooms, comfortable bed. Walls are paper thin, could hear guests in room next door, people walking upstairs, and cars driving below (was on 7th floor).
Comment from Hotel Management
May 31, 2017 by Astrid, Hotel Management
Thank you so much for staying with us. We will definitely take a look at the noise on the 7th floor.
5 out of 5
Recommended
for Everyone
by A verified traveler from Germany

Nice Stay

Posted May 31, 2017
It was a really nice Hotel! It was close to the USS Midway and to the seaport Village. If you're to lazy to walk, just take a cheap uber there- maybe 5 Dollar? The Room was comfortable and clean! Staff was nice and very helpful. I would come again! :)
Comment from Hotel Management
May 31, 2017 by Astrid, Hotel Management
Thank you for staying with us Laura! We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Perfect hotel for attending a House of Blues show

Posted May 29, 2017
The room was amazing, the staff was awesome! I would definitely stay again. I loved the comfort and quietness
Comment from Hotel Management
May 30, 2017 by Astrid, Hotel Management
Dear Michele, Thank you for staying with us. We look forward to seeing you next time.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Very Avereage hotel not sure if worth the $$

Posted May 27, 2017
Clean comfortable room which was big. Called for room service and was put on hold then told they would call back never got a call. Happened twice. The door to the room did not shut we had to wait and make sure to pull hard to shut it. Brought this to the attention of the front desk nothing was done. Came back to a clean room after maid service and the door was left open because it would not shut. Told the front desk and once again they said we will look into it. Nothing was done. We spent 4 nights there and it was ok. Not what I would expect from this type of place.
Comment from Hotel Management
May 30, 2017 by Astrid, Hotel Management
Dear Jay, I'm so sorry you had an issue with the door during your stay and that we did not attend to it. We will be sure to follow up with the team to make sure this does not happen in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from L

Nice hotel very close to gaslamp

Posted May 2, 2017
I would definitely recommend this hotel, The only thing I did not like was that they held my card for some sort of incidental fee without even mentioning it to me, I had to call and question the charge that was done twice, but besides that I loved the place.
Comment from Hotel Management
May 4, 2017 by Astrid N, Hotel Management
Dear Carla, Thank you for staying with us. We are so sorry you were not told at check-in about the incidentals hold. We will definitely follow up with our team to correct that. We do hope to see you again soon! Best, Astrid
5 out of 5
Recommended
for Everyone
by A verified traveler from Lancaster, Ca

WALKING distance to Everything

Posted Apr 17, 2017
In walking distance to everything once we parked ACROSS THE STREETS IN LAZ PARKING LOT. WE PAID $60 for 2days Friday and Saturday.
Comment from Hotel Management
Apr 18, 2017 by JJH, Hotel Management
Hi Treecy We're glad you liked our location. We think it is convenient to the Gaslamp and transportation options to get you around area and it sounds like it was a hit with you. Since we do not have a parking garage, we do use the services of an outside company to valet park our guest's vehicles. We hope you will be back to San Diego for another visit and that you'll come back and see us! Best Regards, The Palomar Team
2 out of 5
by A verified traveler from Irvine, CA

Corner room with balcony

Posted Apr 15, 2017
Pros: What did I like? ... Not a single thing
Cons: Front desk staff, housekeeping, room qualities, overall customer service
I was down in San Diego for a quick trip and decided to stay here by mistake. 1. As soon as I walked in, the front desk agent carried himself as if I were welcomed to a motel. Terse in his words. "Last name?" "You booked for Palomar or Salomar?" Well, I'm no front desk agent but it should be something along the lines of "Welcome, may I have your last name?" isn't it? 2. The bed is so uncomfortable and that's enough said. The hotel doesn't carry slippers so you need to walk around in your shoes unless you are comfortable walking barefoot on carpet that hasn't been washed since the opening of the hotel. The shower door is missing so all the water splashes the bathroom floor. Wasn't a big fan of a shower head full of residues and calcium buildup. 3. Late at night, I assume the hotel wants cut costs and keep as little employees as possible on the clock. A different agent who answered the phone, once again, was very unprofessional. I had requested an international plug, toothbrush/toothpaste, and q-tips (which he told me they do not carry, but I know they carried it because the bathroom was stocked with q-tips). Long story short, this hotel ranks below average for sure when it comes to customer service. When I asked them for the international plug, the guy was hinting for me to pick it up down at the lobby. So I asked him, "Are you telling me to come pick it up???" and he reluctantly told me he'll send someone.
Comment from Hotel Management
Apr 18, 2017 by JJH, Hotel Management
Hello Johnny To hear that you did not feel a warm Kimpton welcome to the hotel is definitely disappointing to us. We strive to provide excellent service levels and always want to always hit the mark on doing so! We would sure like to work on turning your experience around and hope you'll give us a chance to do so and if we can chat further, that would be appreciated. Regards, Jim Hollister General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice new hotel

Posted Apr 12, 2017
Pros: It's new and very spacious. Amazing location and lots of things to do nearby.
Cons: The one thing that definitely needs improvement was the cleanliness. Housekeeping failed to really clean the room throughly.
We stayed here during my birthday weekend and had a wonderful stay here. The views from the room were amazing and we had an upgrade to a large suite with balcony overlooking downtown San Diego financial district. We were in heaven. The room was very comfortable and nicely decorated. The bed was big and everything was nicely arranged. The staff was also were nice and accommodating. The only thing we really noticed was the house keeping which was lagging in my opinion. During our three day stay stay, toiletries were never replenished even as I set empty containers on the counter, there was a dirty towel still laying on the floor near the bedroom upon our return, there were hairs inside the sink as well, and mini bar was also never replenished. When I mentioned it to the receptionist they immediately sought action and also credited us for room service and internet usage as compensation.
Comment from Hotel Management
Apr 14, 2017 by JJH, Hotel Management
Happy Belated Birthday! We're thrilled you had a great time staying with us and appreciate you choosing our hotel for your birthday weekend! Thank you for highlighting the areas that we need to take a look at. We'll make sure this is shared with our management team. Your comments help us to address areas such as this. We hope you will be back to the Palomar soon! Regards, Jim Hollister, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

15 minute walk to conference centres

Posted Apr 9, 2017
I had a pleasant, uneventful stay. Staff were friendly and helpful. Ron facilities were quite reasonable for the price. I would stay here again for future conferences in San Diego.
Comment from Hotel Management
Apr 12, 2017 by JJH, Hotel Management
Hello Jacob We're thrilled to hear you enjoyed your stay. Our Palomar team strives to make you feel comfy and at home and we hope we hit the mark on that. So glad to hear you would stay again and with that in mind, we look forward to seeing you again (hopefully, soon).