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Reviews of MarBrisa Carlsbad Resort

3.5 out of 5
MarBrisa Carlsbad Resort
1594 MarBrisa Circle, Carlsbad, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 357 out of 583 reviews" "
Rating 8 - Good. 120 out of 583 reviews" "
Rating 6 - Okay. 58 out of 583 reviews" "
Rating 4 - Poor. 29 out of 583 reviews" "
Rating 2 - Terrible. 19 out of 583 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property.
Stayed 4 nights in Mar 2024
Response from Katie Becerra on Apr 7, 2024
We are so happy you enjoyed our property, we hope to see you back soon!

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great experience
Stayed 6 nights in Mar 2024
Response from Katie Becerra on Apr 7, 2024
We are so happy you enjoyed your stay here! We hope to see you back soon!

10/10 Excellent

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful! We loved the pool area and staff were always friendly and welcoming. My only criticism is the bed was very hard. Excellent proximity to Legoland, with walking path and short drive to beach. We appreciate the full kitchen too. Great for families with kids!
Stayed 3 nights in Mar 2024
Response from Andrew on Mar 24, 2024
Thank you for your feedback. I am so glad you enjoyed the pool area and enjoyed our great friendly staff. I will certainly provide feedback about the bed issue to our maintenance and housekeeping departments. We look to forward to seeing you again in the near future

10/10 Excellent

Tatyana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything, loved it for being a quiet place to stay. Resort level amenities, gorgeous pools and grounds. Location worked perfectly to explore attractions around. Still puzzled why there were no bathroom fans installed, maybe just the unit we stayed in, but other than that great stay.
Stayed 4 nights in Mar 2024
Response from Andrew on Mar 18, 2024
Thank you for the feedback that you have provided to us and we hope to see you again in the near future

10/10 Excellent

Saraid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andrew on Mar 11, 2024
Thank you for staying with us at MarBrisa and we look forward to your next visit with us

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Andrew on Feb 11, 2024
Thank you for staying with us at the Hilton MarBrisa. We hope to see you again in the near future

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
We checked in at 6pm and there was only one staff member checking in guests. We had to wait a good while before they called someone else to come and assist.
Stayed 1 night in Jan 2024
Response from Andrew on Jan 29, 2024
Thank you for your feedback. We will for sure take this as a learning opportunity and provide more staffing at the Front desk to provide more efficient customer service. We hope to see you again in the near future

10/10 Excellent

Brooke

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great experience! My kids didn’t want to leave the pools. Everything was clean and everyone was so friendly. Will definitely be staying here again!!
Stayed 3 nights in Jan 2024
Response from Andrew on Jan 28, 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Joseph, Riverside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed our time at the resort. It was convenient because there is a walkway to Legoland. I highly recommend it if you are staying here with family.
Stayed 2 nights in Jan 2024
Response from Andrew on Jan 26, 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

8/10 Good

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andrew on Jan 27, 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property
Very nice property to stay at. Close to legoland.
Stayed 2 nights in Jan 2024
Response from andrew on Jan 15, 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Andrew on Jan 15, 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

8/10 Good

carol

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay but could use an update
Stayed 1 night in Jan 2024
Response from Andrew on Jan 15, 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the feedback you have provided us and we look forward to your next stay with us

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coffee pot dirty and shower gel empty, housekeeping must have forgotten. Nice place though. Great location.
Stayed 1 night in Jan 2024
Response from Andrew on Jan 15, 2024
Thank you for choosing to stay with us here at MarBrisa. We appreciate the feedback you have provided us and we look forward to your next stay with us

4/10 Poor

Bonnie

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Not worth the money.
Stayed 1 night in Dec 2023
Response from Andrew on Jan 5, 2024
Thank you for sharing this feedback with us. I am sorry that your experience with staying at our property was not what you expected it to be. Please feel free to reach out to us to discuss this further. We hope to serve you again in the near future

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The access to Legoland is awesome convenient! We didn’t take advantage of the playground or pool as it was a short stay but the hot tub was good. One BR suite was quiet and comfortable.
Stayed 1 night in Dec 2023
Response from Andrew on Dec 30, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Alexander

Traveled with partner
Liked: Amenities
LOVED the pool area!
Stayed 2 nights in Dec 2023
Response from Andrew on Dec 11, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Legoland!
Stayed 2 nights in Dec 2023
Response from Team Marbrisa on Dec 5, 2023
Thank you for your feedback. We hope you enjoyed your stay!

10/10 Excellent

Trevor, Hinton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was an amazing space to spend time at and facilities were super clean.
Stayed 5 nights in Nov 2023
Response from Andrew on Nov 30, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect visit!
Stayed 4 nights in Nov 2023
Response from Andrew on Nov 29, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

4/10 Poor

Brian

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
This trip was a bit of a letdown. We have stayed at this property each year for the past four years. During our most recent trip on November 25, 2023. We were placed in Villa 80, away from the main hotel and pool community areas. We had to walk back-and-forth to the main lobby to handle check in and check out, and there were no restaurants or eating options on our side of the property. We are also placed by several families with very small children and newborn babies in the home. We called and stated to the staff that we were awoken on Saturday morning at 5 AM and also Sunday morning at 5 AM by children running around crying and the hotel didn’t do anything to assist us. We will look into other adult friendly options moving forward.
Stayed 2 nights in Nov 2023
Response from Andrew on Nov 29, 2023
Thank you for your feedback! I would like to apologize for the inconveniences you experienced during your stay. We strive to provide exceptional service and accommodations and are disappointed that we fell short of your expectations this time around. We hope to see you again soon and give us another chance for a better vacation experience.

10/10 Excellent

canson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s extremely well kept vacationing property with private entrance into Legoland. A perfect place to be in this neighborhood
Stayed 1 night in Nov 2023
Response from Andrew on Nov 29, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Ramlan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and friendly staff, perfect for family vacation
Stayed 1 night in Nov 2023
Response from Andrew on Nov 29, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

canson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is a big studio unit with parking just right outside. It’s managed well and it has a private entrance into Legoland
Stayed 1 night in Nov 2023
Response from Andrew on Nov 29, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

8/10 Good

Vincent

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk isn’t doing the job properly
Response from Andrew on Nov 24, 2023
I am so sorry about your experience with the Front Desk team. We will certainly take this feedback as a learning experience and address this feedback with our Front Desk operations team. We hope to serve you again in the near future

10/10 Excellent

Claudia

Stayed 1 night in Nov 2023
Response from Andrew on Dec 11, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

6/10 Okay

Melissa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Team Marbrisa on Nov 21, 2023
Thank you for your feedback.

6/10 Okay

Lisa

Stayed 4 nights in Nov 2023
Response from Andrew on Dec 9, 2023
Thank you for staying at the Hilton MarBrisa. Please provide us any feedback in regards to your stay and we hope to serve you again in the near future

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andrew on Nov 17, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Andrew on Nov 16, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Andrew on Nov 16, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Randi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED this place! It was super nice and clean. Very quiet and cozy/comfortable. And the private entrance into Legoland was great! We would love to come back and stay again
Stayed 2 nights in Nov 2023
Response from Andrew on Nov 16, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Andrew on Nov 16, 2023
Thank you for staying with us at MarBrisa ; We hope to serve again in the near future and earn the opportunity to serve you again

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andrew on Nov 9, 2023
Thank you for staying with us. We look forward to seeing you again real soon.

6/10 Okay

Angie

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Awesome room, poor service.
The check in process was truly crazy as it was around 200-230, ling check in line, room not ready and the visa machine was not working, do they wanted me to write out my visa number on a paper to be stored. Had to b FB one back and wait again in a long line (1/2) to pick up room keys. The room was like a new apartment, housekeeping left the towels in the middle of the floor in a plastic bag and did not even take the trash. They took the tip however. They texted st 630 am saying the internet was out, i asked them not to text at 630, they apologized as then then proceeded to text again. I cheCked out
Stayed 5 nights in Oct 2023
Response from Andrew on Nov 8, 2023
Thank you for your feedback! I would like to apologize for the inconveniences you experienced during your stay. Thank you for addressing all the suggestions and feedback you provided in your survey and it will certainly be brought to the attention of our Management Team for sure. If you have any other concerns or suggestions you like to address in the near future, please do not hesitate to reach out to the front desk. We hope to see you again soon and give us another chance for a better vacation experience.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Andrew on Nov 8, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Clint

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Andrew on Nov 8, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

MJoyce

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impecable. Everyone we have encountered have been nothing but pleasant. We have nothing negative to say about the room and amenities. We wish we could have stayed longer.
Stayed 1 night in Nov 2023
Response from Andrew on Nov 4, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Andrew on Nov 4, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great bed huge room but the 10 am checkout time and if you were late its 100.00 an hour! I could not park near my unit, and I had to pay for parking. I'll never do a 1 night there because of the checkout time.
Stayed 1 night in Oct 2023
Response from Andrew on Nov 4, 2023
I do apologize about the 10am checkout time. Since we are a timeshare property, we operate differently from a Hilton Hotel experience. We do have an 11am late checkout based on availability. We do hope you consider returning to the property to give us another chance

10/10 Excellent

kar li

Stayed 1 night in Oct 2023
Response from Andrew on Nov 13, 2023
Thank you for staying with us. We are glad you had a fantastic stay with us. We hope to see you again in the near future

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Andrew on Oct 16, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

8/10 Good

YVETTE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condo I reserved was very clean and confortable. The staff helped direct us to the room as the property is huge. The grounds are gorgeous. It is no pets no smoking resort. There is a 27 dollars a day resort fee for self parking and no cleaning service unless you stay five days.
Response from andrew on Sep 28, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

8/10 Good

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and clean. The resort is great for a long weekend or extended stay but, not for one or two nights. The lobby was very far from our room and there is no elevator to the third floor.
Stayed 1 night in Sep 2023
Response from Andrew on Sep 26, 2023
Thank you for choosing to stay with us here at MarBrisa! We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guests’ expectations. Thank you again, we hope to make your next stay a 5 out of 5

10/10 Excellent

Lupita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Andrew on Sep 22, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

8/10 Good

Joseph, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Would stay again. Unit could use some updates
Stayed 6 nights in Sep 2023
Response from Andrew on Sep 18, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort front desk staff were awesome
Stayed 1 night in Sep 2023
Response from Andrew on Sep 11, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

10/10 Excellent

Christel

Stayed 2 nights in Sep 2023
Response from Andrew on Sep 28, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us

6/10 Okay

Rodolfo

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Andrew on Sep 16, 2023
Thank you for your feedback! I would like to apologize for the inconveniences you experienced during your stay. We strive to provide exceptional service and accommodations and are disappointed that we fell short of your expectations this time around. Thank you for staying with us, and we hope to earn the opportunity to serve you again

10/10 Excellent

Nubia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I absolutely loved our stay here. So many activities to do. All the staff went above and beyond, we will definitely be back!
Stayed 2 nights in Aug 2023
Response from Andrew on Aug 28, 2023
Thank you for choosing to stay with us here at MarBrisa. We appreciate the wonderful feedback you have provided us as we are always thrilled to meet our owners and guest’s expectations. Thank you again, and we look forward to your next stay with us