Ratings based on 1,826 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from west of Cleveland, Ohio

It is the perfect location for a California hotel

Posted May 26, 2017
Pros: The architecture is impressive.
Cons: I realize the area is saturated with restaurants, however I would have preferred more than room service at the dinner hour.
Location: The boardwalk reminded me of California in the '60s . All types . Plenty of restaurants, however parking was near impossible at some establishments.
When I walked into the room for the first time, I was impressed with the view of pool and ocean. The room had sophistication and charm. The staff was efficient and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from SoCal

Great place in San Diego area

Posted May 15, 2017
Excellent customer service! Great ocean view, quiet and very nice facilities, along with the wonderful sound of the waves 24/7!
Comment from Hotel Management
May 18, 2017 by TerryS, Hotel Management
Thank you so much for taking the time to post your review! We appreciate you mentioning our great location, excellent customer service and I must agree with you about the sound of the ocean. Please come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Phila., Pa.

Beautiful hotel centrally located in San Diego

Posted May 9, 2017
Pros: Everything! The staff/people were so friendly. Pretty hotel & the breakfast bouffet was a plus & bikes to ride on the boardwalk.
Cons: The only thing that would really improve this hotel is if they were able to put in a restaurant there for hotel guests & the public too.
Location: Location was awesome. Good to walk to a lot of different stores, restaurants, bars, and beach/boardwalk. Easy access to get uber drivers too.
Couldn't have picked a nicer & friendlier place to stay in San Diego. Beautiful view of the pool & Ocean, beach from our balcony. The staff at the hotel were very accomadating , helpful & friendly. It was nice being able to walk to places & the boardwalk was really nice too. I highly recommend this hotel to everyone. :)
Comment from Hotel Management
May 10, 2017 by Terry S., Hotel Management
Thank you so much for the Five Star review and the wonderful comments mentioning our beautiful hotel, central location and our friendly, helpful staff. We are so glad you enjoyed your stay at the Pacific Terrace and that you will be recommending our hotel to your friends, we appreciate it very much! I have made a note of your comment about the full service restaurant on property. We are somewhat limited on space due to our beach front location but I will pass the suggestion on to our general manager. Thank you so much for staying with us and please come back soon!
3 out of 5
by A verified traveler

It is a nice hotel right on the boardwalk.

Posted May 9, 2017
The only real complaint I have is the parking situation. Although I feel the hotel is very nice, it's definitely not cheap and it's ridiculous to have to PAY to park there. I understand parking is a nightmare in San Diego, but for goodness sakes, they have a parking garage which should be included for paying customers. Will probably not be staying there again. Unfortunately the parking situation was something I missed when making the reservation. When I was addressed with the lack of options to either pay for parking there at the hotel or having to find a place along the streets, off the hotel grounds, it made me uncomfortable and vunerable.
Comment from Hotel Management
May 19, 2017 by TerryS, Hotel Management
We are of course pleased to hear that you felt we are a nice hotel right on the boardwalk on the beach. We are of course disappointed to learn about your disappointment with the parking arrangements at the Pacific Terrace. We do charge for our underground, secured parking as do the majority of hotels in San Diego. Rest assured the streets surrounding the hotel is quite safe. We do hope we will see you on your next San Diego trip.
5 out of 5
Recommended
for Couples
by A verified traveler from South Dakota

Beautiful hotel on the beach!

Posted May 7, 2017
Pros: View from the patio! Room was nice and large! Staff was very friendly!
Cons: Pool is small and poolside seating is limited. Patio furniture could be upgraded.
Location: Right on the beach and boardwalk! Close to the pier and restaurants.
Hotel was great! View of the ocean from the patio was awesome! The hotel staff were all friendly and accommodating.
Comment from Hotel Management
May 14, 2017 by Terry S, Hotel Management
Thank you so much for your Five Star Review! We are so pleased you had such a great stay. Thank you also for mentioning our great location, awesome views, friendly and accommodating staff. I have noted your comments of the patio furniture and have passed that information onto our general manager as we are always looking for ways to improve. Thank you again and we look forward to your return visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Spokane, Washington

Nice hotel, strange room.

Posted May 2, 2017
I made the reservation for 3 occupants. The room was a king bed room over the ramp to underground parking. There were two steps in the room at odd intervals from the wall, which would be hazardous for an elderly person, or just a sleepy person gettting to the bathroom. My son, who is 6'5" ended up sleeping on a very short, single aero bed on the floor. Hotel is nice, pool area great, location excellent. We loved being able to take bikes along the paved path and beach chairs to the beach.
Comment from Hotel Management
May 4, 2017 by Terry S., Hotel Management
Thank you so much for taking the time to submit your review and for mentioning our great pool, excellent location and our special beach amenities for our guests. I do however want to apologize for the type of room you were in during your stay at the Pacific Terrace. We strive to make sure all of our guests have a Five Star experience and its sounds like we fell short. We look forward to your next San Diego vacation and the opportunity to make your next stay is stellar! (Thank you for the great picture).
5 out of 5
Recommended
for Everyone
by A verified traveler from Boise, Id

Great Hotel and Great Location

Posted May 1, 2017
Pros: Location. Cleanliness. Friendliness.
Cons: The beds are slightly uncomfortable.
Location: You are literally steps away from the beach and just down the street from a a large selection of places to eat and Mission Beach.
Great location and great hotel!!! Overall a great experience!!! Amazing views of the ocean and sunsets!!!
Comment from Hotel Management
May 2, 2017 by Terry S., Hotel Management
Thank you so much for taking the time to provide your review, we appreciate it very much ! It is great to hear you had a 5-star experience with our great location just steps from the beach and large selection of places to eat, cleanliness and friendly staff. I have noted your comments on the bed and have passed your comment on to our general manager as we are always striving to improve. Love that you had an over great experience and look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbus Ohio

Nice week at the Pacific Terrace

Posted May 1, 2017
Pros: Location, style, and the staff.
Cons: A bit of noise when people were up taking showers.
Location: Foot friendly and able to walk to shopping, bars, restaurant and night life. Great location.
Enjoyed San Diego and the Pacific Terrace was in a great location. This allowed us to walk many places and enjoy the beach, sunrise and sunset every day. The staff was always helpful and gracious. Would go back and would recommend.
Comment from Hotel Management
May 4, 2017 by Terry S., Hotel Management
Thank you so much for sharing your outstanding review of the Pacific Terrace. We are so glad you had such a nice enjoyable week with us. Also, thank you for mentioning our great location with so many places to walk to and in which you could enjoy the beach with the beautiful sunsets and sunrises, it is certainly a reason so many stay with us. I have shared your comments with the staff, they always appreciate hearing their efforts were appreciated. Looking forward to your return !
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

Amazing

Posted Apr 27, 2017
The staff was beyond friendly and helpful. The room was beautiful and clean...
Comment from Hotel Management
May 4, 2017 by Terry S, Hotel Management
Thank you for the Five Star review and thank you for noting our staff. Our goal is for all of our guests to have a stellar stay! So glad you enjoyed your stay, please come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beach, CA

Great hotel right on the beach.

Posted Apr 25, 2017
Pros: Great proximity to everything and amenities.
Cons: The late check in at 4pm.
Location: You are right on the beach and at walking steps to the restaurants, bars and the pier. The location couldn't be any better.
Great experience, friendly staff, loved that it came with so much extra stuff like bike rental, beach chairs, umbrellas. Would definitely come back to this hotel.
Comment from Hotel Management
May 8, 2017 by Terry S., Hotel Management
Dear L; We are so happy to hear that you enjoyed your stay with us and that you would definitely come back! Thank you for taking the time to share your positive review on Expedia . It was truly a delight to read your kind words and positive mention of our staff and for mentioning our great location on the beach , close proximity to everything and our special beach amenities. Thank you once more for choosing us and we look forward to see you soon.