Ratings based on 976 Verified Reviews

2.9 out of 5
42% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Gardena, California

Good price for a short stay

Posted May 23, 2017
Friendly staff One of the door locks to the room was broken Otherwise, it was a nice facility which includes a laundry room.
1 out of 5
by A verified traveler

Nice room but everything else was all bad

Posted May 21, 2017
The room was cool, but a bunch of tweakers(drug addicts) were there. Plus my car was damaged(totaled) by a hit and run and they waited till the morning to tell me.
1 out of 5
by A verified traveler

Just affordable not comfortable

Posted May 9, 2017
Just affordable not comfortable, does not feel safe either, stairs are terrible, pool area was never clean. Too much traffic coming in & out that were not guests, cops were having to patrol the area also. They were also doing painting at the time of our visit but could not do anything for the inconvenience of blocking off entrances to our room.
Comment from Hotel Management
May 15, 2017 by Guest Relations Manager, Hotel Management
Hi Jane, I regret that you felt unsafe and uncomfortable during your stay here in our hotel. Your detailed feedback will be reported to our hotel administrators and will be evaluated. We welcome candid reviews from our guests. Rest assured that your review will not go unnoticed. Kind regards.
2 out of 5
by A verified traveler

Bad hotel in unsafe area

Posted May 8, 2017
The staff was okay, but the location and renovations were bad. Also there were groups of people outside doing drugs with no security or anyone asking them to leave.
Comment from Hotel Management
May 15, 2017 by Guest Relations Manager, Hotel Management
Dear guest, I regret that you were dissatisfied with your experience following your stay here in our hotel. Your feedback is very important to us as we value your business. Your feedback on the improvements done and the unbecoming activities you observed during your stay will be verified. I assure you that this is addressed accordingly. Kind regards.
2 out of 5
by A verified traveler from n

Hidden people and attitudes with

Posted Apr 30, 2017
It was the worst ask nice to u when u check in. But by God to get them to answer the phone after wards. And the people that just hang around outside. Horrible.
Comment from Hotel Management
May 2, 2017 by General Manager, Hotel Management
Dear Laura, We are sorry to hear that you had difficulty reaching our front desk staff by phone during your stay. We will discuss your experience with our staff to ensure that they are available to answer our guests' questions and requests in the future. Please accept our apologies for any inconvenience or discomfort that the presence of people outside may have caused you. We hope that you will consider coming back in the future and allowing us to provide you with a superior guest experience.
1 out of 5
by A verified traveler

Posted Apr 26, 2017
Totally not the motel to stay at all got was disrespect from the morning manager she treats poeple like she is so much better then them n looks down on poeple very rude n ugly with poeple
Comment from Hotel Management
Apr 28, 2017 by General Manager, Hotel Management
Thank you for letting us know about your recent experience. We do apologize and will be sure to speak with her about your stay. Your experience is not the perception we strive to portray and we hope for the opportunity to make it up to you in the future.
1 out of 5
by A verified traveler

Posted Apr 26, 2017
Well where should I start at over all bad very bad the rooms where nasty I had to clean it all made it 100 percent clean like it should have been to start next to the stuff morning staff very very disrespectful n nasty the morning manager very rude n very mean not helpful at all wouldn't listen n looked at me like I was nothing like she was so much better then me n I just never injoy my stay at ur motel n I would tell my poeple not to go there period
Comment from Hotel Management
Apr 28, 2017 by General Manager, Hotel Management
We're grateful you brought this to our attention. We would like to once again, apologize for any perceived rudeness you experienced. We assure you that is never our intention as we hope to make each guest feel welcome and appreciated. We'll be sure to further investigate the behavior you are reporting to ensure it does not continue. If possible, we would appreciate more details on your encounter so we can better understand where we may have gone wrong.
1 out of 5
by A verified traveler

Posted Apr 26, 2017
Really had a bad time there with every thing the morning staff the manager was very mean n nasty n for some reason she didn't like me n was very mean to me n very very nasty
Comment from Hotel Management
Apr 28, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. It sounds like you had an unfortunate interaction with one of our managers and we do apologize. We work hard to make sure our guests are always happy and well taken care of so this is not typical behavior. We apologize for any perceived rudeness. We'd ask that if you are in the area sometime in the future you give us a call so we can show you what a stay with us should look like.
2 out of 5
by A verified traveler from el cajon

Posted Apr 23, 2017
Over all I had a really bad stay there every time I have stayed there it ended up badly I like the area which is where the motel is at the staff is very bad
Comment from Hotel Management
Apr 25, 2017 by General Manager, Hotel Management
Dear Elaine, Thank you so much for your feedback. We're sorry to hear that you've had a rough time with us in the past. Our friendly staff works hard to take care of all our guests and we do apologize this wasn't your experience. It is our hope that because you like the area in which we are located, you'll give us another chance and let us show you what a stay at Rodeway Inn & Suites El Cajon San Diego East should look like.
2 out of 5
by A verified traveler

Poor accommadations.

Posted Apr 19, 2017
While some of the staff tried to help, the stay not worth it. Starting hair being in various places, no doubt from the cleaning lady. Then I didn't have cable television for the last 3 days. Next was marijuana smell everywhere, but I should have known from what appeared to be a drug bust after I checked in. Overall you get what you pay for, pay a little extra and go somewhere else.
Comment from Hotel Management
Apr 21, 2017 by GM, Hotel Management
Dear Gary, We appreciate you taking the time to give us some constructive feedback. It's always important to us to know how we can improve your experience for the future. It's troubling to hear that your room was not clean when you arrived. All of our guests deserve a comfortable space, so we are very sorry that your cable stopped working and that there was an unpleasant odor in your room. We do our best to stay on top of maintenance, and it's unfortunate that you experienced such a lapse in cleanliness. Please also know that our staff is always available to try and fix issues like these during your stay to ensure a better experience. We hope to have the opportunity to welcome you back and provide the stay you were expecting.