Bar (on property)

Reviews of Sheraton Mission Valley San Diego Hotel

4 out of 5
Sheraton Mission Valley San Diego Hotel
1433 Camino Del Rio S, San Diego, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 593 out of 1119 reviews" "
Rating 8 - Good. 243 out of 1119 reviews" "
Rating 6 - Okay. 121 out of 1119 reviews" "
Rating 4 - Poor. 90 out of 1119 reviews" "
Rating 2 - Terrible. 72 out of 1119 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Blanca

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the parking fee, that should already be included in the room fee.
Stayed 2 nights in Mar 2024
Response from Mike on Mar 28, 2024
Thank you Blanca for taking the time to submit a review about your recent stay. I apologize that you did not agree with being charged for parking when parking with us. Regretfully we cannot just arbitrary include it in the price of the room, as there are some guests who are not parking and that would not be correct for them. Thank you again for staying with us.

8/10 Good

Lisa

Traveled with family
Good location for a San Diego hotel. Nice staff Had everything you need for a no frills hotel
Stayed 2 nights in Mar 2024
Response from Mike on Mar 25, 2024
Thank you Lisa for taking the time to submit a review about your recent experience with us. We are pleased to hear that overall you seemed to enjoy your stay. Hopefully you will consider staying with us again.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mike on Mar 26, 2024
Thank you Amber for staying with us! Thank you also for taking the time to compose a review about your stay. We are pleased to hear that you enjoyed yourself. Hopefully any area in which we could have improved for you, you let us know while you were here. Thank you again.

8/10 Good

MELISSA

Traveled with family
Overall property was ok but was dated. Room was clean but old furnishings. Room faced hill and was quiet. Breakfast buffet was so so and was i overpriced. I did not eat dinner at restaurant so cannot comment.
Stayed 1 night in Mar 2024
Response from Mike on Mar 19, 2024
Thank you Melissa for taking the time to submit a review about your recent experience with us. I would like to apologize that the stay was not perfect. Hopefully you brought your dissatisfaction to our teams attention and allowed them to try to make it right for you.

10/10 Excellent

Roxanna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 1 night in Mar 2024
Response from Mike on Mar 18, 2024
Thank you Roxanna for taking the time to submit a review about your recent experience with us. We are pleased to hear that we provided you with a perfect stay. Hopefully you will stay with us again in the future.

10/10 Excellent

Martha

Traveled with partner
Liked: Staff & service, property conditions & facilities
I liked the concierge , he was very helpful and delightful.
Stayed 1 night in Mar 2024
Response from Mike on Mar 18, 2024
Thank you Martha for taking the time to submit a review about your recent experience. We are thrilled to hear that you had a positive stay and had great interactions with the team. Hopefully you will consider staying with us again!

10/10 Excellent

Hengameh

Traveled with family and small children, Traveled with family
Liked: Staff & service
TV remote was extremely dirty. The noise level from the street was very loud. The staff was very friendly and nice upon checking in. No ice machine available
Stayed 1 night in Mar 2024
Response from Mike on Mar 18, 2024
Thank you Hengameh for taking the time to submit a review about your recent experience with us. Your 5/5 review is a testament to our willingness and belief to go above and beyond the standard. Hope to welcome you back soon!

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Mike on Mar 9, 2024
Thank you Joe for taking the time to submit a review about your recent experience with us. We are pleased to hear that you enjoyed your stay. Hopefully you will consider staying with us again.

6/10 Okay

Ignacio

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Angelina on Feb 25, 2024
Dear Ignacio, Thank you for taking the time to complete our survey regarding your recent stay at Sheraton Mission Valley.We are pleased your overall experience was enjoyable, but we want it to exceed your expectations and would like to see if you have any additional comments that might help us better understand what we can do differently in the future to get a perfect 10. Your feedback is essential in our effort to improve our guest experience. Any specific details you can share about your stay are appreciated. Please reply to this email with any comments you’d like to share. We look forward to hearing from you.

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Feb 2024
Response from Mike on Feb 19, 2024
Thank you Leslie for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had a positive stay with us. Hopefully you will consider staying with us again next time you are in the area.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mike on Feb 20, 2024
Thank you Jordan for taking the time to submit a review about your recent stay with us. We are pleased to hear that you had a positive experience. Hopefully you will come back and stay with us again.

4/10 Poor

Tony

Traveled with family
Disliked: Staff & service, property conditions & facilities
Don’t like
Stayed 2 nights in Feb 2024
Response from Mike on Feb 16, 2024
Thank you Tony for taking the time to submit a review about your recent experience with us. I apologize that you did not have a pleasant stay with us. Hopefully you let the team know about your dissatisfaction and allowed them the opportunity to try to make it right.

4/10 Poor

Eliahu

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Old and dirty
Stayed 1 night in Dec 2023
Response from Mike on Feb 9, 2024
Thank you Eliahu for taking the time to submit a review about your recent experience with us. I apologize that the stay did not meet your expectations. I am hopeful that you let the team know about your disappointment and allowed them the opportunity to address this for you.

10/10 Excellent

Helena

Stayed 1 night in Feb 2024
Response from Mike on Mar 21, 2024
Thank you Helena for taking the time to submit a review about your recent experience with us. We are thrilled to hear that you had a positive stay. Hopefully you will consider staying with us again.

4/10 Poor

Gaby

Traveled with family
Disliked: Staff & service
Breakfast was included in my reservation and when I arrived at the hotel they told me that I had to talk to Expedia about it.
Stayed 1 night in Feb 2024
Response from Mike on Feb 6, 2024
Thank you Gaby for taking the time to submit a review about your recent experience with us. I apologize that you did not have a positive stay. I did review your reservation and it does not appear that breakfast was included. Hopefully this was able to get cleared up.

2/10 Terrible

Kristy

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mike on Feb 7, 2024
Thank you Kristy for taking the time to submit a review about you recent experience with us. I would like to apologize that you did not have a more pleasant stay with us. Hopefully you let the team know about your dissatisfaction and allowed us the opportunity to make it right.

10/10 Excellent

Bertha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho
Stayed 3 nights in Jan 2024
Response from Mike on Jan 30, 2024
Thank you for taking the time Bertha for submitting a review about your recent experience with us. We are pleased to hear that you had an enjoyable stay. Next time you are in the area, hope to have the opportunity to welcome you back.

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vee at front desk was absolutely amazing. Great customer service. Made us feel welcomed, gave us options on room view, and helped us get settled in a timely manner.
Stayed 1 night in Jan 2024
Response from Mike on Jan 30, 2024
Thank you Elizabeth for taking the time to submit a review about your experience with us. On behalf of Veltson and the rest of the team, we are thrilled to hear that you had an enjoyable stay. Hope to welcome you back sooner then later.

2/10 Terrible

Laura

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we got in our room we opened the drawers and there were dirty towels, dirty clothes, and an empty bottle of alcohol. It gave us a really bad feel from the start. I was disappointed and feel a discount should have been given. I told the house cleaner on our floor and said she would tell her supervisor. I was not contacted.
Stayed 1 night in Jan 2024
Response from Angelina on Jan 28, 2024
Dear Laura,Thank you for taking the time to share feedback about your stay with us. I am very sorry that your room was not up to standard and that our team failed to follow up after you shared your concerns. I will share this with our Executive Housekeeper to ensure the associate is followed up with. As a sign of good faith, I have issued credit to your account in hopes you will allow us a second opportunity to exceed your expectations in the future. Should we do anything for you moving forward, please do not hesitate to contact me directly.

10/10 Excellent

Clydelle Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is in a very convenient area, close to shopping malls and dining areas literally in the middle of everything. Also staff was very kind and friendly.
Stayed 2 nights in Jan 2024
Response from Mike on Jan 25, 2024
Thank you Clydelle Rose for taking the time to submit a review about your recent experience with us. We are pleased that you enjoyed our location and also your interactions with the team. Hopefully you will stay with us again soon!

10/10 Excellent

Cesar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, they were all very friendly.
Stayed 1 night in Jan 2024
Response from Mike on Jan 25, 2024
Thank you Cesar for taking the time to submit a review about your recent experience with us. We are thrilled that you had some positive interactions with the team. They are all remarkable and I am pleased that you found them to be just as great!

10/10 Excellent

Rachelle

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Mike on Jan 22, 2024
Thank you Rachelle for taking the time to submit a review about your recent experience with us. We are thrilled to hear that you had a positive stay with us. Hopefully you will consider staying with us again next time you are in the area!

8/10 Good

Terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, the staff and our room. The only negative was the bathroom in Room 1008. The wallpaper is peeling and the pocket door did not close completely and needs to be repaired.
Stayed 2 nights in Jan 2024
Response from Mike on Jan 17, 2024
Thank you Terri for taking the time to submit a review about your recent experience with us. I would like to apologize that the room did not meet your expectations. I will make sure to forward these comments to our engineering team and address these items that you brought to our attention. Thank you.

8/10 Good

Lizbeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was outstanding. Room was clean. Our only complaint was that our room was right next to the gym. We could hear the machines going very early in the morning. This caused us to check out early because we were unable to sleep in.
Stayed 1 night in Jan 2024
Response from Mike on Jan 16, 2024
Thank you Lizbeth for taking the time to submit a review about your recent experience. I would like to apologize that you did not have a pleasant slumber which did cause you to leave the hotel earlier then expected. Hopefully you let the team know about this and allowed them to address this for you.

2/10 Terrible

Guanjing

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mike on Jan 17, 2024
Thank you Guanjing for taking the time to submit a review about your recent experience with us. I would like to apologize that you did not enjoy your stay. Hopefully any/ all areas in which we can improve you brought to our attention and at the least gave us the opportunity to make it right.

10/10 Excellent

Jerome

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a plumbing issue first night. Manager on call, Midge took care of us. Thanks again for your professionalism and understanding.
Stayed 3 nights in Jan 2024
Response from Mike on Jan 16, 2024
Thank you Jerome for taking the time to submit a review about your recent experience with us. I apologize for the first night with us to be met with a challenge. I am pleased that Midge was able to assist. Hopefully you will consider staying with us again.

4/10 Poor

Edmond

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sink didn’t properly drain, so water stayed stagnant. Room seemed old and dirty.
Stayed 1 night in Jan 2024
Response from Mike on Jan 15, 2024
Thank you Edmond for taking the time to submit a review about your recent experience with us. I would like to apologize that you did not have a positive stay. Hopefully you let us know about your displeasure while you were here and allowed us to address it for you.

10/10 Excellent

Hong Tu Chinh

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mike on Jan 16, 2024
Thank you Hong Tu Chinh for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had an enjoyable time here. Hopefully you will consider staying with us again.

6/10 Okay

Michele

Stayed 2 nights in Jan 2024
Response from Mike on Jan 16, 2024
Thank you Michele for taking the time to submit a review about your recent experience with us. I would like to apologize for the areas in which we failed to deliver a flawless stay. Hopefully you let the team know about any and all areas in which we could have improved your time with us.

10/10 Excellent

Lorena

Stayed 1 night in Jan 2024
Response from Mike on Jan 15, 2024
Thank you Lorena for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had a positive stay. Hopefully you will consider staying with us again!

10/10 Excellent

Lynne

Liked: Cleanliness, property conditions & facilities
Restaurant was sub par in service
Stayed 1 night in Nov 2023
Response from Mike on Jan 15, 2024
Thank you Lynne for taking the time to submit a review about your recent experience with us. As it seemed like you had a positive stay, I would like to apologize that you felt that the restaurant service was sub par. Hopefully you let us know about this while you here and allowed us to address.

10/10 Excellent

Vi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time stay within the hotel. Very clean and safety.
Stayed 2 nights in Jan 2024
Response from Mike on Jan 9, 2024
Thank you Vi for taking the time to submit a review about your recent experience with us. We are pleased to hear that you enjoyed your stay with us. Hopefully next time you are in the area you will consider staying with us again.

10/10 Excellent

Orianna

Stayed 5 nights in Dec 2023
Response from Mike on Jan 8, 2024
Thank you Orianna for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had a positive stay. Hopefully next time you are in the area, you will consider staying with us again.

10/10 Excellent

Rellie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we are in town, we like staying at the Sheraton because of the location and service. Rikki at the front desk was wonderful. Great customer service.
Stayed 1 night in Dec 2023
Response from Mike on Jan 8, 2024
Thank you Rellie for taking the time to submit a review about your recent experience with us. We are thrilled that the team, and especially Riki left a lasting impression on you. Hopefully you will consider staying with us again!

8/10 Good

Salvador

Traveled with partner
Stayed 1 night in Jan 2024
Response from Mike on Jan 8, 2024
Thank you for taking the time to submit a review Salvador. We appreciated the feedback and I would like to apologize for the area in which we fell short of delivering a perfect stay for you. Hopefully next time you are in the area you will consider staying with us.

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mike on Jan 5, 2024
Thank you you Abraham for taking the time to submit a review about your recent experience with us. We are pleased to hear that you have a positive stay. Come back and see us again soon!

10/10 Excellent

Kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice. The only downside was no microwave. The bathroom had what appeared to be some damage from water on the ceiling but it was overall pretty clean. We got a room with a pullout couch, but when I tried to pull it out I noticed a spot that was black, so decided not to use it for concern on what it was. Otherwise, it was a good stay! Very convenient, within a mile of Fashion Valley Mall. Staff was super friendly. It was also nice that there was a breakfast buffet ($25/adult) on site so I didn’t have to leave.
Stayed 1 night in Dec 2023
Response from Mike on Jan 5, 2024
Thank you Kelly for taking the time to submit a review about your recent experience with us. We are pleased that above all you had a positive stay. Hopefully you will consider staying with us again.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a perfect location close to all the Catholic Churches, easy access to the shopping areas & the many options of coffee shops & dining close by. We were greeted by Midge who chose a quiet room for my stay. Overall, the professionalism of all the staff, the clean rooms which the housekeepers worked so hard to keep us comfortable & the service with a warm smile of every one of the staff members made me feel at home & important. Another important factor that stood out was that the entrance lobby, rooms & hall ways smelled clean & not like smoke. When I return to San Diego, the Sheraton Mission Valley will be my only choice to stay in. Thank you Staff for a job well done at Sheraton Mission Valley San Diego, CA.
Stayed 7 nights in Dec 2023
Response from Mike on Jan 1, 2024
Thank you Pamela for taking the time to submit a review about your recent experience with us. We are pleased to read such a positive review about your time here. The team does try their best in all ways to ensure that our guests have an enjoyable stay.

8/10 Good

Muthoni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Mike on Jan 2, 2024
Thank you Muthoni for taking the time to submit a review about your recent experience with us. We are pleased that you had a positive stay. Hopefully we can welcome you back in the future and achieve the 5 out of 5 stay score that we are so eager to deliver.

10/10 Excellent

Jacob

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Mike on Jan 1, 2024
Thank you Jacob for taking the time to submit a review about your recent stay with us. We are thrilled to hear that it was a positive experience. Hopefully you will consider staying with us again in the future!

10/10 Excellent

Heather

Stayed 2 nights in Dec 2023
Response from Mike on Jan 22, 2024
Thank you Heather for taking the time to submit a review about your recent experience with us. We are thrilled to hear that you had a positive stay with us. Hopefully you will consider staying with us again!

10/10 Excellent

Carlos emmanuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was amazing! So relaxing, especial thanks to Midge Solis
Stayed 3 nights in Dec 2023
Response from Mike on Dec 28, 2023
Thank you Carlos for taking the time to submit a review about your recent experience with us. We are thrilled that you had a positive stay. Just as you appreciated Midge for looking after you, we too appreciate her! Hope to see you again!

8/10 Good

Dunia, Louisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Mike on Dec 27, 2023
Thank you Dunia for taking the time to submit a review about your recent experience with us. We are pleased that you had an overall enjoyable stay. Hopefully next time you are in the area you will choose to stay with us again.

10/10 Excellent

Timothy F

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always very attentive and extremely helpful. The rooms are clean and in great shape!
Stayed 1 night in Dec 2023
Response from Mike on Dec 26, 2023
Thank you Timothy for taking the time to submit a review about your recent experience with us. We are thrilled that the team did a great job at ensuring that you were well looked after during your time with us. Hopefully we will have the opportunity to welcome you back sooner then later!

10/10 Excellent

Dawit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was unique, specially from Vee and Douglas. They were very professional and Vee was attentive and eager to make sure our stay was great!
Stayed 2 nights in Dec 2023
Response from Mike on Dec 25, 2023
Thank you Dawit for taking the time to submit a review about your recent experience with us. On behalf of the team, we are thrilled to hear that you had positive interactions with both Veltson and Douglas. Both of these gentlemen are great hospitality professionals! Hope to see you again soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Mike on Dec 25, 2023
Thank you Christopher for taking the time to submit a review about your recent experience with us. We are thrilled to hear that you had an enjoyable stay. Hopefully you will consider staying with us again soon!

6/10 Okay

Octavia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mike on Dec 22, 2023
Thank you Octavia for taking the time to submit a review about your recent experience with us. I would like to apologize that we fell short of delivering a perfect stay. Hopefully next time you are in the area, you will consider staying with us again.

10/10 Excellent

Ruben

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very pleasant and appreciative. Thank You!
Stayed 2 nights in Dec 2023
Response from Mike on Dec 21, 2023
Thank you Ruben for taking the time to submit a review about your recent experience with us. We are thrilled to see that you enjoyed your stay! Thank you for choosing to stay with us and we are eager to welcome you back.

10/10 Excellent

Len

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very friendly. Stay couldn’t have been better.
Stayed 1 night in Dec 2023
Response from Mike on Dec 20, 2023
Thank you for taking the time to submit a review about your recent experience with us. We are pleased to hear that you had a positive stay. Hopefully you will considers staying with us again next time you are in the area.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mike on Dec 18, 2023
Thank you Michelle for taking the time to submit a review about your recent experience with us. We cannot begin to thank you enough for choosing to stay with us. Hopefully, in the future, you will consider staying with us again!