Ratings based on 1,831 Verified Reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2017
Great place. Great location. Great Staff. Clean rooms. Great location
Comment from Hotel Management
Jun 2, 2017 by THE US GRANT, Hotel Management
Thank you for staying with us during your journey to San Diego. We are pleased to know that you had a wonderful time and we look forward to welcoming you back!
3 out of 5
by A verified traveler from california

Room, specially the sheets and pillows smelled

Posted May 30, 2017
Room was so small. The airconditioning unit was so loud we could not sleep. The sheets and pillows smelled weird, as if someone already used it. We could hear the cars outside and people in the hallways.
Comment from Hotel Management
Jun 2, 2017 by THE US GRANT, Hotel Management
We apologize for not having been able to provide you with a pleasant and comfortable stay. Please do not hesitate to contact our hotel directly so we can further assist you with the issues you experienced.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bay Area

Classic Luxury

Posted May 28, 2017
The US Grant hotel is beautiful inside and out. The lobby has original chandeliers that give a wow feeling. Staff is very attentive and bed with all the pillows gives you a very restful night. The location of the hotel couldn't be better for the tourists. Next time we are in San Diego, we will definitely at US Grant.
Comment from Hotel Management
Jun 2, 2017 by The US Grant, Hotel Management
Thank you for staying with us during your journey to San Diego, Kate! We're delighted to hear that you appreciate the elegant furnishings in our historic hotel as well as the service provided by our staff. We look forward to having you back!
3 out of 5
by A verified traveler from walnut creek , CA.

5 Stars needed their $10 for internet

Posted May 14, 2017
this is rated as 5 stars, I've stayed in many 5 star hotels and this isn't one. Charging $50 a night to park and $10 for internet. Not cool. It's an older hotel in a good location but there's better for less
Comment from Hotel Management
May 17, 2017 by The US Grant, Hotel Management
Greetings Gary, we are very sorry to hear that your experience was tainted by our valet parking fees and internet. We can assure you that our parking rates are aligned with that of other luxury hotels in the downtown area. We also offer complimentary internet in our public areas, as well as for our Starwood Preferred Guest members. We hope you would consider staying with us again on your future travels to San Diego. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2017
Great hotel and staff. Very classy! Would definitely stay here again!
Comment from Hotel Management
May 13, 2017 by Kimber T., Hotel Management
Greetings, We'd love to welcome you back again soon too! Thank you for the 5 star rating. We love that you found our hotel and staff to be great and classy.
4 out of 5
Recommended
for Everyone
by A verified traveler

very nice and clean

Posted Apr 17, 2017
its very nice place to stay for downtown activities
Comment from Hotel Management
May 13, 2017 by Kimber T. , Hotel Management
Thank you for your feedback. Our ideal location is certainly a draw and we are pleased to know that you found this convenient to your activities downtown. Hopefully we can have you as our guest again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2017
We loved it. Beautiful hotel. Comfortable beds. Helpful staff.
Comment from Hotel Management
May 13, 2017 by Kimber T., Hotel Management
Our beds are a signature element of our brand. It's wonderful to know that you found them to be comfortable. Thank you for taking the time to highlight our helpful staff and beautiful hotel too! We'd love to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel decor is very nice

Posted Apr 10, 2017
The place is expensive and for the money, the staff can be more inviting.
Comment from Hotel Management
Apr 11, 2017 by Kimber T., Hotel Management
Thank you for providing us your feedback. We will be sure to share this with our staff and work to improve our customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing and can't wait to go back.

Posted Mar 30, 2017
customer service was outstanding from the moment we arrived until we checked out. Beautiful place
Comment from Hotel Management
Apr 11, 2017 by Kimber T., Hotel Management
Thank you for taking the time to share your thoughts and write us a wonderful review. We look forward to welcoming you back again sometime very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Excellent place to stay

Posted Mar 21, 2017
Super friendly staff. Beautiful hotel. Stellar location. Highly recommend staying at the US Grant. One of my better hotel stays!
Comment from Hotel Management
Apr 11, 2017 by Kimber T., Hotel Management
Hello Chad, thank you for taking the time to share your thoughts with us. We are thrilled to know that your stay was one of the better stays you've had and that you enjoyed our friendly staff and beautiful building. Hope to see you again very soon!