Ratings based on 3,096 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted May 19, 2017
Extremely unfriendly staff. Had issues both at arrival with the people at the front desk and afterwards with one of the managers on the phone. They claim free internet but did not provide an internet password. Most disappointing hotel stay in a long time!
Comment from Hotel Management
May 21, 2017 by Alyssa Turowski General Manager , Hotel Management
It is unfortunate to read your review. It appears we fell short in several areas to meet your expectations and provide the Westin 4 diamond service we are known for. I have shared your feedback with the team so we can ensure this level of service is addressed immediately.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
The hotel is absolutely perfect except for the extremely small area for valet parking. We were in the stree waiting.
Comment from Hotel Management
May 16, 2017 by Be Well, Alyssa Turowski, General Manager, Hotel Management
Anonymous - Thank you for your 5 star review. Come back and stay with us again soon.
2 out of 5
by A verified traveler from san diego

I'm not happy with my stay

Posted May 7, 2017
The hotel was not bad but the staff was very rude and not the experience I was expecting
Comment from Hotel Management
May 10, 2017 by Alyssa, Hotel Management
Tyler - I am disappointed to hear about your experience. We usually receive great feedback about our team members, yet I can see we missed the mark. I hope this will not tarnish your outlook of us and our many sister properties. Thank you for your feedback. - Be well, Alyssa Turowski, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Nice hotel. Staff was great! Valet day dinning refommendations were excellent.
Comment from Hotel Management
May 2, 2017 by Be Well, Alyssa Turowski, General Manager, Hotel Management
Anonymous - Thank you for the 5 star review and recommendation. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from m

Lovely clean hotel and near to all amenities.

Posted Apr 20, 2017
Staff were excellent,answered all questions we asked.Hotel lovely and clean and room was very comfy.Could find no fault at all
Comment from Hotel Management
Apr 21, 2017 by Alyssa, Hotel Management
Debbie - Thank you for the 5 stars! I am so happy to hear you enjoyed our team and property. I hope we see you soon! - Be well, Alyssa Turowski, General Manager
3 out of 5
by A verified traveler from Boston

lovely hotel, annoying service fees

Posted Apr 20, 2017
The Westin San Diego is a lovely hotel - pleasant, comfortable rooms; great location; great staff! BUT it's beyond annoying when a very non-budget hotel surprises its guests with a $20/night facility fee. That couldn't be included in the cost of the room? Why would a hotel undermine guests' goodwill by nickel-and-diming us? So annoying. And I would like to complain directly to the Westin, except if you call with a question about your bill you're asked to leave a message and told that someone will get back to you within 2 days. No patience for that!
Comment from Hotel Management
Apr 28, 2017 by Be Well, Alyssa Turowski, General Manager, Hotel Management
Carol Ann - Our facilities fee is noted and published on all sites prior to booking and I have confirmed with Expedia that they have it published as well on their site. We definitely do not try to surprise any guest upon departure and the fee includes much more than internet and newspapers. Included in the fee is round trip airport transportation, complimentary snack hour daily, complimentary bottled water in your guestrooms, complimentary local and long distance phones calls, as well as internet. We hope you will still consider coming back to sunny San Diego on future trips.
1 out of 5
by A verified traveler

Leaking ceiling

Posted Apr 18, 2017
The ceiling was leaking! Lol it was so embarrassing when I had my friends come visit me in my room... will never return here again
Comment from Hotel Management
Apr 21, 2017 by Alyssa, Hotel Management
I am very disappointed to hear about your experience and I do hope our engineering team was able to assist you right away. We take all maintenance issues very seriously and want to make sure our guests are comfortable and moved to a new room if needed. Thank you for your feedback and I hope you will still consider our many properties in the future. - Be well, Alyssa Turowski, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Smells so nice!

Posted Apr 18, 2017
I know it may seem like a small thing, but I love walking off the street in to this hotel and feeling relaxed as soon as I breathe the wonderful scent in the lobby. I always use the Green Option. Staff is great and rooms are modern, clean and quiet.
Comment from Hotel Management
Apr 21, 2017 by Alyssa, Hotel Management
K - One of my personal favorites of Westin is the White Tea scent. Every time I smell it I think of home no matter where I am. I am so happy it gives you such a great feeling too. Thank you for sharing and I hope we will see you again. - Be well, Alyssa Turowski, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle

lots of street people at night.

Posted Apr 12, 2017
Pros: Location to court house. polite staff.
Location: Good restaurants within easy walking as was the aircraft carrier exhibit. close to court house
Good location for business. The hotel is clean, well maintained and the staff very polite and welcoming. the location close to good restaurants and the dock walk , if you will. the bar food was good and affordable. However, at night the street, Broadway, has a lot of rather aggressive street people as does the small park a couple blocks up. We are not usually affected by such , but this was a bit too much with very crazy street people following us.. the pool is small and not really resort like.
Comment from Hotel Management
Apr 12, 2017 by Be Well, Alyssa Turowski, General Manager, Hotel Management
Jeffery - Thank you for taking the time to share your feedback. I am happy to hear that you enjoyed the close attractions and our menu in the bar. I am sorry to hear you have a negative experience local homeless in the surrounding area. I hope this will not deter you from considering us on your next visit to San Diego.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable Hotel

Posted Apr 12, 2017
Pros: Friendly helpful Staff Clean comfortable.Nice Bar area
Cons: Swimming pool needs some TLC - steps down to Pool very wobbly
Location: Very good location for Conference Centres/Gaslamp District
Pleasant comfortable Hotel. Very quiet although on edge of lively Gaslamp district.
Comment from Hotel Management
Apr 12, 2017 by Be Well, Alyssa Turowski, General Manager, Hotel Management
Anonymous - Thank you for your review. We look forward to welcoming you back on a future trip to San Diego!