First impression is the last impression.
We drove a lot that day & the previous hotel stay wasn't that exciting.
We had a prior reservation & upon check-in (4sh pm) & conversing with her I noticed & mentioned to her that she is sounding rude. Rather being polite & apologetic she made me shut by staring at me & saying that she is explaining me the policies. I DON'T CARE WHAT SHE IS EXPLAINING IF THAT IS IMPOLITE & UNPROFESSIONAL. Front desk need a more training in customer skills. Guests who pay that price need to be welcomed & get a feel of the best western.
Though she upgraded our room facing poolside but that was super noisy due to the busy hwy.
I might think again of staying there in future.
Comment from Hotel Management
Nov 21, 2016 by Assistant General Manager, Hotel Management
Dear Mr. Sharma,
Thank you for offering your thoughts about your stay. We are sorry to hear that you were disappointed with your overall stay. We do our best to accommodate our guest's requests whenever possible, and apologize for not being able to this time. As a hotel policy, we do require a deposit for incidentals from every guests.
Hotel management team has been informed to further investigate your complaint and determine how we can make any possible improvements for future guests.
We do appreciate your business and hope we can provide you with a better experience on your next stay.
Assistant General Manager
Best Western Oceanside Inn