Ratings based on 453 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Nice, updated, clean rooms, with comfy beds.

Posted Jan 17, 2017
Spent two nights here. Very nice, right on the boardwalk. Clean, comfortable and close to eat places. Very nice pool and hot tub. Staff was friendly and helpful. We would book here again!
Comment from Hotel Management
Jan 18, 2017 by Jeff - Guest Services Supervisor, Hotel Management
Thank you, Mary, for providing such amazing words about your most recent stay. We are so pleased to have provided you with the best service, and if you are ever back in the area we would love to have you back. Have a fantastic day!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
The hotel staff is excellent, some of the best I have encountered. The rooms are very nice and clean and the location is perfect.
Comment from Hotel Management
Jan 18, 2017 by Jeff - Guest Services Supervisor, Hotel Management
Thank you so much for the wonderful feedback. We are so pleased to have provided you with the utmost service we strive for. We cannot wait to have you back with us. Take care, have a fantastic day!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Great little oceanfront hotel!

Posted Jan 15, 2017
Pros: Great location - can't get closer beach access than this.
I booked a night for my boyfriend and I to stay and we both really loved it. The staff were friendly and the room was nice, but what you are really paying for are the gorgeous ocean views. We had a partial ocean view room and it was fantastic being able to open the patio door and hear the ocean from our room. I saw on some reviews that the pool and jacuzzi were closed for renovations but it was complete when we got there. That along was worth the stay. Being in a jacuzzi on the beach in December was a really special treat for us.
Comment from Hotel Management
Jan 18, 2017 by Jeff - Guest Services Supervisor, Hotel Management
Thank you, Kaili, for providing such positive details about your stay. We are so pleased to have provided you with such an amazing experience. If you are ever back in the area, we would love to have you back. Thanks and have a wonderful day!
3 out of 5
by A verified traveler

No water and no heated pool

Posted Jan 7, 2017
I stayed for a couple of days and when i arrived they told me that there was no water for like 2 hours i said fine i checked in at 4.my kids wanted to go to the pool it wasnt heated i went and told them they said remember we told you the water wasnt working it be warm later tonight, well guess what no it wasn't. We wanted to shower and this was late at night and the water was so brown and disgusting.The pool for three days was nit heated at all i complained everyday and all i got from everyone "yea it be a while give it an hour" .So disappointed with the hotel no heated pool dirty water coming from shower and sink for two days and u would ask for coffee and one person said we dont have any extra pods. I wont stay here again.
Comment from Hotel Management
Jan 10, 2017 by Jeff - Guest Services Supervisor, Hotel Management
Thank you for the constructive feedback regarding your most recent stay. We continuously strive to provide the utmost service as well as attention to detail. We apologize on behalf of the certain inconveniences you were faced with. We will take into account all the factors from the situation and utilize it to our advantage for future reference. Thanks and have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Tranquility on the Beach!

Posted Jan 7, 2017
Pros: Cleanliness, and the amazing view!
Cons: Nothing, this hotel is absolutely amazing.
Location: Right on mission beach board-walk spanning for miles. A small town nearby for any of your consumer needs. Sea World and Belmont Amusement park nearby.
This was one of the most amazing hotels I've ever seen! The entire hotel was clean and well kept, from the outside it doesn't look like it but the inside is gorgeous and modern! The rooms are quite comfy and if you pay a little extra you can get one right on the beach which is well worth the payment. We had coffee and watched the dolphins play in the water from our balcony in the morning! It was truly an amazing experience and I am looking no where else for any of my future stays in San Diego. For those of you interested in details: -They do have security patrolling the area in the evening. When we arrived the guard was walking the pool area. -Parking is $20 fee nightly and there are options for both underground gated and outside parking. -Pool and Hot Tub, glass wall to view the beach -Pool area has two more private areas, both with curtains and couches for comfort -Lobby has a game room, perfect entertainment for children -The rooms are updated and modern The rooms are very private, even the balconies provide adequate privacy for every occupant. We truly had an amazing stay and I very much look forward to more in the future!
Comment from Hotel Management
Jan 10, 2017 by Jeff - Guest Services Supervisor, Hotel Management
Thank you, Anthony, for providing such amazing details about your most recent stay. You have shared such incredible illustrations and we are so pleased to have provided you with such a great experience. We would love to have you back if you are ever back in town. Have a great one!
3 out of 5
Recommended
for Everyone
by A verified traveler

5 days and 4 nights

Posted Jan 2, 2017
Pro's: GREAT location. Right on the beach you can hear the waves crash from your room. Walking distance to delicious food and drink. The staff was extremely nice and friendly too Con's: Maybe we just got unlucky! The room had somewhat thin walls. The shower door leaked really bad. When it was raining outside the sliding glass door also leaked. When the AC was needed it didn't work, maintenance did reply fast to fix it.
Comment from Hotel Management
Jan 5, 2017 by Jeff - Guest Services Supervisor, Hotel Management
Thank you for the constructive feedback. We appreciate the details you have provided, and will most certainly work best to provide each and every one of our guest's with the utmost service and attention to detail. Thanks and have a wonderful day!
3 out of 5
by A verified traveler

For $200+/night, Tiny Room

Posted Dec 29, 2016
Pros: ocean view and location
The hotel is pretty old and dated but they try to keep it up. Had to lug our luggage up several steps to reach elevator. The room had a nice ocean view, small balcony, but the room was TINY. Basically, only enough room for a bed and small table w/2 chairs. For this much money, next time think I'll check out AirbnB instead...
Comment from Hotel Management
Jan 5, 2017 by Jeff - Guest Services Supervisor, Hotel Management
Thank you so much for taking the time to provide such concise details about your most recent stay. We do apologize, sincerely, for any inconveniences you had faced during your stay. We will utilize all the given information and provide for a better experience for you, if you are ever back in town. Thanks and have a wonderful day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Napa, CA

Great views, Great location.

Posted Dec 26, 2016
Pros: Location!
Cons: House keeping
Location: Serveral bars and restaurants. We rented surf boards and beach cruisers. Lots of shopping
Cannot get any closer to the beach. Tons of shopping, dining and drinking within walking distance. Spent a few days just on the beach right outside our room. Pool and hot tub was really nice in Mid December as well. Only complaint was we did not get refilled on towels and in room coffee. And how can that really be a complaint when you're feet from the beach! Will be going back in summer time. Oh and the TV was a nice big Samsung with HD channels
Comment from Hotel Management
Dec 27, 2016 by Jeff - Guest Services Supervisor, Hotel Management
Thank you Matt for your gratuitous feedback. We are so pleased that you had such a wonderful and eventful stay with us. We do apologize for any inconvenience you were faced with. If you are ever back in town, we would love to have back. Thanks and have a wonderful holidays!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Awesome location.

Posted Dec 17, 2016
Nice upgrade. Staff was terrific. Best spot on Pacific Beach. World Famous next door.
Comment from Hotel Management
Dec 18, 2016 by Jeff - Guest Services Supervisor, Hotel Management
Thank you so much for providing amazing details about your most recent stay. We truly appreciate having you with us at this time, and if you are ever back in San Diego, we would love to have you back with us. Thanks and have a wonderful day!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place right on the beach.

Posted Dec 13, 2016
We just stayed this 12/11/16-12/12/16. My Family had a great time, location was key surrounded by places to eat and shop. The staff was very friendly. I look forward to staying here again in the future.
Comment from Hotel Management
Dec 13, 2016 by Jeff - Guest Services Supervisor, Hotel Management
Thank you so much for providing feedback on your recent stay. We are delighted to hear you enjoyed your stay. We hope to see you back again!