Online photos look better. No elevator access.
Posted Oct 10, 2016
I've been using Expedia for a long time. The majority of my booking experiences have been positive. However it's not to say that once I arrive at said places that all will be picture perfect. Sometimes hotel personnel isn't as friendly, or the rooms and hotel surroundings are not as clean, nice or well maintained as per the photos loaded onto the website; it's misleading advertisement.
For instance, the person seated at the front desk needs to be friendly. When you arrive to the hotel, it's not pleasant when greeted by grumpy personnel. Then to be directed to a side entrance at the far end of the parking area, when there is a staircase closer to the lobby and room. There are no elevators, also.
The pond was dirty, full of algae. Hallways/walkways need cleaning - full of bird poop.
The room is dated, poorly maintained (shoty construction), but housekeeping does a decent job. Furniture is old and TV is not a flat screen. Blackout curtains were on crooked and looks like moths had attacked it...
Plusses would include the morning newspaper, mini refrigerator, coffee and juice at breakfast. However, breakfast is very limited to cold cereals, mini bagels (plain) with jam or butter. Fruit selection of apples and oranges were great but already over ripened. Restaurants across the street are much better choices for lunch/dinner.
Comment from Hotel Management
Oct 23, 2016 by Maricela Arroyo, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.