Ratings based on 584 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely room and property we would stay again!

Posted Aug 27, 2015
Pros: Hotel easy to get around comfortably. Large rooms and lovely property. Ocean across the street. Shops and dining a short driving distance.
Cons: Accessible rooms: Bathroom doors should open wider, bath tubs should not be as deep, shower control should be simple to use.
We were pleasantly surprised about the lovely accommodations and property. It was right across the street from the ocean. It had easy access for able bodied guests. Not accessible for guests with physical challenges. I don't think the hotel has control over ocean access but this is just for information. Staff was pleasant and accommodating to our needs. Rooms were roomy, comfortable and clean but there were some issues with the accessible room, although the staff made a way to correct the problems. For example the accessible room had a tub and was quite deep for an elderly guest to get in. There was a fixed shower head and a handheld shower head and two control handles but not as straight forward to use as you would think. The shower controls where confusing and dangerous because a physically challenged guest could get burned from the hot water. I had to help my parent with the shower controls and it took me a while to figure it out. The bathroom door didn't open wide enough for a person in a wheel chair to get around from the bed area into the bathroom very easily, could be done but not convenient. My parent used a walker and it was awkward to get into the bathroom from the bedroom. All that said the staff accommodated us by taking some of the parts off the door so the door opened wider. (door width was fine but just didn't open wide enough). A tub bench was brought to use so that was great. Just make sure you ask for a room with a roll in shower.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2015
Very kid friendly!!! and comfortable, perfect for Legoland. Shuttle service is a bonus.
3 out of 5
Recommended
for Everyone
by A verified traveler

Perfect except housekeeping

Posted Aug 22, 2015
Everything was incredibly awesome just like our last stay except this time the cleaning services were a disaster. The maids didn't clean our room until 5 or 6pm, which is when we needed use of the room to shower after pool/beach to get ready for dinner. They didn't replenish basic supplies like toilet paper. They left and odd, small supply of towels - like two bath towels and no washcloths or hand towels - leaving me to call the front desk multiple times per day requesting towels or supplies. On one of the days of our stay, I had to call 4 times for towels to finally arrive - 6 hours after I first asked. Very disappointing part of an otherwise perfect stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Birthday Legoland trip

Posted Aug 19, 2015
Pros: service, ammenities in room, pool, excellent restaurant
Location: beach access, legoland, gardens
We arrived for my son's 7th birthday celebration at Legoland. Pool was awesome and stayed open late, drinks and firepits were a plus, service was great. Rooms were super clean. The entire staff is so accomodating and family friendly! We especially appreciated the free shuttle service and the drivers were informative!
5 out of 5
Recommended
for Everyone
by A verified traveler

ENJOYABLE STAY

Posted Aug 17, 2015
We enjoyed this last minute booking. Beautiful lobby, room and public areas. A gorgeous resort across from the ocean. I cant wait to return.
Comment from EPC
Aug 19, 2015 by Cape Rey team , EPC
Thank you so much for your nice comments, we are very happy you enjoyed your stay and look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Posted Aug 16, 2015
Pros: safety and comfort was par excelence
Cons: i don't think so
Location: eveything was accessible
NIce clean and safe . I fully felt safe with my family. all the staff was great and helpful.
Comment from EPC
Aug 19, 2015 by Cape Rey Team , EPC
Thank you for the positive feedback. We cater to many families with children and we take safety and security very seriously. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Torrance

Awesome time!

Posted Aug 15, 2015
Pros: The staff at the hotel are so sweet and helpful.
Location: The fees add up. It is annoying. Just say what the price is and let us decide.
We love staying at this hotel when we visit Legoland. The convenience is awesome and it is a terrific refuge after all the busyness of the park.
Comment from EPC
Aug 19, 2015 by Cape Rey team, EPC
Thank you so much for you positive comments. We shamelessly agree with you, nothing better than a dip in the ocean or a a relaxing meal looking at the waves after a busy day at Legoland. We look forward to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Posted Aug 12, 2015
Me and My Family had an awesome experience. Great service provided by the Hotel staff from the moment we checked in until the moment we checked out 2 days later. I have to say, there was this young guy named "Austin" at the pool area whom not just met, but also exceded our expectations by providing excellent customer service by making sure not just me and my family, but also most of the people at the pool were being properly assisted. Overall the attention was great, so keep up the great job!!
Comment from EPC
Aug 19, 2015 by Cape Rey team , EPC
Thank you for your positive feedback. It makes us proud to know that we can impact a guest stay in a positive manner. And thank you for mentioning Austin, he is a great person and it is good to know that his efforts are being noticed. We hope to see you back soon at our resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved this hotel

Posted Aug 9, 2015
Would definitely stay here again. Nice room and pool. Great restaurant. Friendly staff.
Comment from EPC
Aug 19, 2015 by Cape Rey team, EPC
Thank you for your comments, we work very hard at making our guest stay memorable,. We look forward to welcome you back soon
3 out of 5
by A verified traveler from Los Angeles

nice hotel near the beach, air cond. unit noisy

Posted Aug 8, 2015
Pros: Nice rooms.
Cons: no comments
I already made a comment about the $16.00/day charge for the Parking. Please don't erase it.
Comment from Hotel Management
Aug 19, 2015 by Cape Rey team, Hotel Management
Couldn't find the earlier comment regarding the parking fee, We are sorry about the noisy air conditioning unit, we do our best to make sure our units are as quiet as possible. In regard to the parking fees, this is unfortunately necessary. Without any availability for surface parking the resort had to build a multi-million dollar parking structure, but we try to keep parking charges reasonable. Our parking fees are in line and often cheaper than other hotels in the area and about half of downtown hotels, with or without a dedicated secure structure. We also offer complimentary transportation to and from the nearest train station and Carlsbad airport, for guest that may be able to avoid driving in. We hope to have the chance to welcoming you back in the near future. .