Posted Sep 19, 2016
checked in, took bags to room, left for evening, got call (had bad cell reception in hills) something about wrong room etc. When returned they had removed our bags from the first rom and put them in another room. I had booked a king bed room and was surprised when the first room had a spa, but just guessed it was the only king left. The second room also a king, which was fine but right by elevator and felt the vibration. Bath not real clean and rust on door hinge and towel rack.
Comment from Hotel Management
Sep 22, 2016 by Estephanie Casarin Pubic Relations Manger, Hotel Management
Thank you for taking the time to write about your stay. We are completely renovating the hotel to solve the vibration issue. Our new elevator will be installed by October first. Hopefully you can stay with us again sometime soon so we can provide you with the experience and service you deserve.