Posted Nov 28, 2016
1 person at the front desk, long line. Cold and heavy rain that afternoon. I approached the person at the front desk at 4:18 regarding my room reservation and she told me that my room was not ready yet. She was going to request someone to clean a room for me and for me to take a seat and she was going to call me when available. I sat done with my 77 year old mother. At 5:20 I went back to the front desk to inquire on the status of my room... No room yet, I told her that I understand that it is not her fault but I was very disatified with their service because I should have had my room ready by 4:00pm since that is check-in time. She apologized... I told her that I wanted my room since We were cold and wet. She said that nobody request rooms like that one I requested and because of that I think All of those type should be clean... She upgraded us to a different room which I do not think those 2 beds were quees size, it has a sofa bed which we did not need because it was only my mother and I. TV did not turn on my means on the control or manually, I didnot want to be botherwith the front desk anymore, more so that only one person was working it that evening. The young lady at the front desk was very polite and soft spoken, no complaint about her. My complain is the long wait to get a room and the lack of communication between the staff since ahe keep calling them about the statusof the room and housekeepingwas not responding or broken sentenses hear.