Ratings based on 1,005 Verified Reviews

3.8 out of 5
80% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Wi

hot hotel

Posted Jul 10, 2017
Pros: not much
Cons: honesty at the front desk.
Location: good location and plenty to do in the area.
we have stayed in Comfort Inns many times over the years and were always pleased..until now. we got checked in ok and went to our room. noticed it was very warm. tried to adjust thermostat but that didn't work. notified the front desk and they told us they were working on the A/C. (should have let us know that it wasn't working when we checked in). bottom line is we were without A/C for 3 nights. others checked in after us and also were not notified that there was no A/C. very disappointing.
Comment from Hotel Management
Jul 14, 2017 by Stephen Davila, Assistant General Manager, Hotel Management
Scott, On behalf of the staff here at Comfort Suites, I want to apologize for the lack of transparency. During the time our Air Conditioners were malfunctioning, our staff was notifying guests at check-in and calling our in house guests. I am personally investigating your check in to determine why this was not communicated to you. I hope that in the future you will allow us the opportunity to show you that your stay was certainly not the norm, nor a stay we would want any of our guests to experience. Warm Regards, Stephen Davila Assistant General Manager
3 out of 5
by A verified traveler

Staff

Posted Jul 8, 2017
The guy at the front desk was really nice. The rooms are not kept up refrigerator hasn't worked the last couple of times we have stayed here. The breakfast gets worse with every stay. No sense saying anything nothing is done
Comment from Hotel Management
Jul 14, 2017 by Stephen Davila, AGM, Hotel Management
Greetings, On behalf of the staff here at Comfort Suites I want to apologize not just for your experience, but for also for you feeling that you are not heard. Your feedback is extremely valuable to us, and we take all comments seriously. Our management team is investigating and determining improvement areas for each of the items you mentioned. Again, we take all feedback and use it to improve the quality of our guests' experience. I hope that in the future you will allow us the opportunity to show you the exceptional stay we strive for with all of our guests. Warm Regards, Stephen Davila Assistant General Manager
1 out of 5
by A verified traveler from NY

Bad customer service

Posted Jul 7, 2017
When we arrived at the hotel our room was given to another family so we ended up in 2 different rooms on different floors. The next day they moved our luggage without informing us and gave the room to another customer. We requested to speak to hotel manager 3 times he never got back to us. Swimming pool not clean. Front desk was rude.
Comment from Hotel Management
Jul 14, 2017 by Stephen Davila, AGM, Hotel Management
Bina, I apologize for the experience you had with us. I would certainly be willing to speak with you further, as I would love the opportunity to reconcile your negative impression. Warm Regards, Stephen Davila Assistant General Manager
1 out of 5
by A verified traveler from Illinois

Not very good

Posted Jul 6, 2017
We stayed at this hotel for 3 nights and nobody came to clean the room on any of the days. We had to ask for towels because they didn't even bring us cleaned ones. When we asked why nobody came to clean the room, they stated that they didn't have enough personnel to clean them. The hotel wasn't that cheap, but the service is really bad. Nobody ever apologized for not getting our rooms cleaned. The first day we went to eat breakfast, my daughter found a hair on her eggs so we just left and didn't eat there any of the days.
Comment from Hotel Management
Jul 14, 2017 by Stephen Davila, AGM, Hotel Management
Grace, On behalf of the staff here at Comfort Suites, I want to apologize for your experience. We strive to provide a great stay, and I can clearly see we've let you down. While we have been short handed, we are doing our best to ensure the experience of our guests is not impacted. We will immediately open an investigation with the management team in regards to your comments to ensure that the issues you experienced do not occur again. I truly hope in the future you will allow me the opportunity to show you what a stay with us is truly like, and that the stay you had was certainly not our standard. Warm Regards, Stephen Davila Assistant General Manager
3 out of 5
by A verified traveler

Posted Jul 3, 2017
The hotel itself was not bad. We could not find any of the staff. I waited about a good 15 minutes before I got checked in because there was no one in the front desk. When we came back after dinner there was no parking. I would not recommend this to any friends.
Comment from Hotel Management
Jul 14, 2017 by Stephen Davila, AGM, Hotel Management
Greetings, I want to apologize on behalf of all of the staff here at Comfort Suites for the issue you encountered during your visit. We have completed an investigation in to the availability of our team, and we can ensure you this is no longer an issue. We strive to provide an excellent experience, and we hope you will give us the opportunity in the future to show you that this issue certainly is not the norm. Warm Regards, Stephen Davila Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City

OK hotel ,

Posted Jul 2, 2017
Cons: Breakfast was good, closeness to the highway
Location: Good location near restaurants.
Breakfast was good, close to several restaurants, accessible location. A little loud highway noise, overall Ok to good.
Comment from Hotel Management
Jul 6, 2017 by Stephen Davila, Assistant General Manager, Hotel Management
Jorge, We're happy to see that you found our location convenient, and enjoyed our hot breakfast! Our staff strives to provide a great guest experience, and we hope that during your next trip to the San Diego area you'll allow us the opportunity to earn your 5 of 5 rating! All the Best, Stephen Davila Assistant General Manager
1 out of 5
by A verified traveler

Disgusting

Posted Jun 30, 2017
Pros: Absolutely nothing !
Cons: Everything !
Worst experience ever ! I would not recommend this hotel, it was dirty and unsafe.
Comment from Hotel Management
Jul 6, 2017 by Stephen Davila, Assistant General Manager, Hotel Management
Greetings, I would like to apologize on behalf of the entire team here for you experiencing anything less than a 5 star stay. I truly wish there was more information here, as we use all feedback to continue to grow and become better. We hope that in the future, you will allow us the opportunity to rectify the issues you experienced, whatever they may be. All the Best, Stephen Davila Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, Ca

Convenient Place

Posted Jun 30, 2017
I just needed to find some place to stay for a quick getaway to San Diego. Location of hotel is right off the freeway. If you don't mind hearing cars drive all night then staying here wouldn't bother you. I guess you get what you pay for. Breakfast was average, Pool was your typical pool, didn't seem to be "too clean". For the room itself, the one we occupied, was on the third floor viewing the freeway. The air conditioning didn't seem to work properly because no matter the adjustments you made it was still hot. The sofa bed was broken and bedding was all torn. Walls had scuff marks, the room seemed to appear clean but it still felt like it was dirty. Not prepped right for the guest. Location was close to a lot of food, entertainment and shopping areas that was a plus!
Comment from Hotel Management
Jul 6, 2017 by Stephen Davila, Assistant General Manager, Hotel Management
Jenn, We're happy to see you found our location quick and convenient! The AC issues we experienced have been diagnosed and resolved. We again would like to apologize for that! The issues you addressed above have been shared with the Housekeeping Manager to ensure a swift resolution - and a better stay! We hope that in the future you will give us the opportunity to serve you once more! Warm Regards, Stephen Davila Assistant General Manager
2 out of 5
by A verified traveler from Chicago

Close to expressways

Posted Jun 29, 2017
Had a long check in due to long lines with one employee checking in over ten customers.
Comment from Hotel Management
Jul 8, 2017 by Stephen Davila, Assistant General Manager, Hotel Management
Henry, Thank you for your feedback. I have brought your concerns to the other members of management in an effort to increase our guests' satisfaction. Your comments are valuable, and we do go through each and every one to ensure we get better and better! We hope in the future you will give us the opportunity to serve you again. Warm Regards, Stephen Davila Assistant General Manager
2 out of 5
by A verified traveler from g

AC cooling system down

Posted Jun 27, 2017
AC cooling system down for eight hours,in the room on the fourth floor no AC was told it would be working in an hour and a half after we got there still noisy manager came in the room three times said he fix the problem and never was fixed we had a check out at 10 or 11 that night never heard back from anyone
Comment from Hotel Management
Jul 6, 2017 by Stephen Davila, Assistant General Manager, Hotel Management
Greetings, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. The issues with the AC have been diagnosed and resolved. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephen Davila Assistant General Manager