Stayed for the weekend for a little family staycation. First, they put us in a different room than we originally booked, then they couldn’t move us because they were full. Next the pullout sofa for our daughter (we were supposed to have two beds, but instead got this) was such a terrible mattress that we had to request a rollaway. The springs were literally entirely palpable. Then the tv didn’t work. Also, they charge a fee for pool towels, which was a first for us in San Diego! I felt like they do not notify you of this possibility and hope you don’t notice it on the bill. Lastly, we requested a late checkout and they insisted they could not accommodate because they were full. I thought this was odd since I was able to check on hotels.com for that night and there were numerous rooms of the same type available that night! All of this and each time the front desk was less than pleasant or caring, and never once smiled. We travel quite a bit, and for these room rates are used to a much higher level of customer service. Would not stay here again nor send friends or family to stay here.