Ratings based on 1,283 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

The hotel is nice and the staff very friendly.

Posted Jan 18, 2016
Pros: Nice quiet room with a patio.
Cons: I was a little disappointed the hot tub was "shocking people" and it took 2 days to fix and there wasn't even a "do not use" sign on it.
Location: Old town is fun. Mall is nice.
The guys out front and shuttle staff were very friendly and helpful. Tip them well. Restaurant staff very nice, a bit pricey. A bit of confusion as to the front desk people not being aware of things such as gave us the wrong time for the MCRD shuttle.
2 out of 5
by A verified traveler from San Francisco, CA

ok stay, but not comfortable

Posted Jan 15, 2016
Pros: the price is about right. if you visit the city at a better season, not hot or cold for air conditioning, you may try.
Cons: facilities.
Location: my visit was for conference. it is ok to me. it is close to highway, but not noise. at least at my side of the building.
ok with the stuff service. but the facilities are missing. I stayed 6 days, wanted to have fridge and microwave, which were supposed to be there. but every day I asked, the front desk just said sorry. they are still looking. another one is the air conditioning. the hot air blew on the bed directly or totally turned off in the breaks. it was a totally torture for sleep. as you woke up at mid night, either froze or sweating. I checked the thermometer around the air conditioner, it read 62F when cold or 70F when hot. I got sick due to this. my room is clean. so I left enough tips for the lady. I even had a simple talk with her. She agreed the room is not comfortable. I will not recommend for sure.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice hotel in convenient location

Posted Jan 2, 2016
Hotel staff was very kind and friendly. Room was very clean and more modern than I expected it to be. Overall, great place to stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2015
Easy access to the freeway and shopping center. I like the garden in between the 2 building the security checking parking lots was really good that make me very safe and comfortable. Thanks Expedia for getting into this hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2015
I was just there to spend the night after my bf and I and his cousins went to the gas lamp district. We had good customer service, the rooms were clean with nice view. It was a beautiful hotel maybe next time I'll enjoy more of it!
5 out of 5
Recommended
for Couples
by Ronnie A.

Beautiful Place

Posted Nov 12, 2015 on Orbitz
Nice beautiful view. Overall good experience. The bar lounge was a perfect ending to the dAy.
4 out of 5
Recommended
for Families
by Salvador

This traveler left a rating score only Posted Nov 4, 2015 on Hotels
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Nov 1, 2015 on Hotels
4 out of 5
Recommended
for Business Travelers
by Elaine B.

Dated

Posted Oct 27, 2015 on Orbitz
Upon arrival, this hotel brought me back to the 1970s. It definitely needs a facelift.
2 out of 5
Recommended
for Business Travelers
by Ken

Not a Crown Plaza

Posted Oct 23, 2015 on Hotels
Not up to Crown Plaza standards. Was probably a nice hotel in it's day, but it's day has come and gone.