Wish room had been better
Posted Feb 8, 2017
Disappointed with the lighting in the bathroom. I wanted to look really nice for a wedding and the lighting was extremely low, so as not to be able to apply make-up in the bathroom nor by the hall mirror. The tissue box was almost completely empty, they did not leave an extra box, when I ran out, I called housekeeping, they did not understand English well enough and even though I thought she finally understood, they never brought the Kleenex. The safe did not work, didn't notice till we were rushing out, so we had to leave valuables in the car. Toilet handle did not work properly, my husband had to manually partially fix it because we did not have time to wait for maintenance. Wish parking fee had not been stashed away on a tiny corner of their web-site.
Comment from Hotel Management
Feb 13, 2017 by Kaitlyn, Hotel Management
Thank you for your review. We greatly appreciate your feedback and guest satisfaction is extremely important to us. We look to our reviews to see how we can improve our hotel. We have shared your comments concerning the housekeeping and maintenance issues with our team. We will keep your feedback in mind as we continually work to enhance our guests' experience. We hope you will consider staying with us again next time your travels bring you to San Diego.