Ratings based on 1,205 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Oregon

Posted Jul 28, 2016
Great hotel, I would most definitely stay here again!
Comment from Hotel Management
Aug 3, 2016 by JD Smith, Hotel Management
Thank you again for your business and high praise of our property, both are very much appreciated. We look forward to having you as our guest again.
5 out of 5
by A verified traveler

Posted Jul 25, 2016
My family and I enjoyed our stay. Everything was clean, and the staff was accommodating. I will stay here again when I'm in town to visit.
Comment from Hotel Management
Jul 27, 2016 by JD, Hotel Management
Thank you for your recommendation to stay with us again, one of the highest compliments that we endeavor to receive.
5 out of 5
by A verified traveler from Bay Area

Nice hotel next to the border

Posted Jul 13, 2016
An excellent option if you are looking for a good and safe place to spend the night before or after you cross the border. Clean and affordable rooms and great customer service.
Comment from Hotel Management
Jul 19, 2016 by JD, Hotel Management
Thank you again for you high praise of our hotel, it is very much appreciated.
3 out of 5
by A verified traveler

Posted Jul 7, 2016
Staff wasn't friendly. They didn't communicate and made promises they never kept. Was told we would have fridge within hour. Didn't get it till the next evening.
Comment from Hotel Management
Jul 11, 2016 by JD Smith, Hotel Management
Sorry for the disconnect; unfortunately, sometimes the demand exceeds our supply of refrigerators -- we certainly apologize for any inconveniences experienced.
4 out of 5
by A verified traveler

Posted Jul 7, 2016
Cons: A.C was not working as per our expectation. We had to set the temp very low to make it work.
It was nice hotel for a good night rest/sleep. The staff was courteous and cookies were delicious. Overall, we liked the hotel.
Comment from Hotel Management
Jul 7, 2016 by JD Smith, Hotel Management
Thank you for taking the time to applaud our courteous staff along with our chocolate chip cookies. Sorry that your A/C presented a challenge.
4 out of 5
by A verified traveler from Orange county, CA

Good location; close to freeways.

Posted Jul 6, 2016
Pros: The staff!
Cons: $12 per night parking fee? Very disappointing. I think this charge should be eliminated. Also, there was no refrigerator in the room,
Location: Del mar race track, San Diego Zoo, Sea World
Stayed 2 nights to attend the San Diego County Fair. We were able to check in a little bit early. Nice to have a restaurant in the hotel. All the young people working there were exceptionally helpful and polite. Pool area is nicely landscaped and comfortable.
Comment from Hotel Management
Jul 7, 2016 by JD Smith, Hotel Management
Thank you again for your business and for taking the time to recognize our polite staff, both are very much appreciated.
5 out of 5
by A verified traveler from w

Great hotel close to all the fun

Posted Jul 2, 2016
Love double tree hotels, this one is no exception. The comfortable beds and pillows I love and close drive to everything
Comment from Hotel Management
Jul 5, 2016 by JD Smith, Hotel Management
Thank you for your loyalty to our Doubletree Brand; we look forward to welcoming you back again.
4 out of 5
by A verified traveler

Posted Jun 4, 2016
Cons: Parking, the staff suggested that I would need to pay $12 a night for parking. Not reasonable for a hotel in the suburbs.
The staff at front desk wasn't too helpful. The hotel was great but could be better with more friendly staff,
Comment from Hotel Management
Jun 6, 2016 by JD Smith, Hotel Management
We certainly appreciate you staying with us and thank you for taking the time to note that the hotel was great. Not sure what the issue was with our Front Desk but will pass along your comments for follow-up discussion. Thank you again for your business.
2 out of 5
by A verified traveler from Phoenix, AZ

Posted May 31, 2016
Pros: Location
Cons: Sound insulation should be added. AC units wake you up every time they come on.
Location: Near beach
Very noisy hotel. Poor sound insulation; could hear people talking in the next room. Crying baby too. AC unit was so loud that it woke us up every time it came on throughout the night. On the second day the cleaning staff did not even pick up the used paper coffee cups from the desk.
Comment from Hotel Management
Jun 7, 2016 by JD Smith, Hotel Management
Sorry to hear about the sound issues, especially that the crying baby affected your stay. Would always suggest that you reach out to the Front Desk, at any time, in order for them to help make it right. Thank you again for your business..
2 out of 5
by A verified traveler from Phoenix, AZ

Posted May 31, 2016
Pros: Location
Rooms had very little sound insulation The AC unit was so loud it woke us up every time it came on! There was no mirror above the desk area-so two people had to cram in to use the bathroom mirror. No shower caps were provided. I would not stay at again or recommend this hotel.