Ratings based on 2,357 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Not a good place to stay with your family.

Posted Feb 21, 2017
It was a big diappointment. Water leaking from the sink. Broken light cover. Mini fridge not working. Worst experience ever.
2 out of 5
by A verified traveler

Hotel run by kids 3 OK Room Comfo

Posted Feb 19, 2017
Cons: Personnel
Location: Location sucks. Right on the freeway
They are going thru the motions. Nothing special.. Average age of personnel 21 I'm guessing. Found out at check out that I was charge $22 bucks a day for parking. Was never informed of this. Bartender could not make a drink, he was to busy waiting tables delivering room service and running errands. Was not a competent Bartender.
Comment from Hotel Management
Feb 22, 2017 by Jules , Hotel Management
Hello, Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. We have shared your comments with our team and assure you the appropriate steps have been made to correct the issues you encountered with our service. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve. - Julissa Hernandez
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2017
Had a great stay here! Quick service and great room.
Comment from Hotel Management
Feb 22, 2017 by Jules , Hotel Management
Hello, Thank you for staying with us and taking the time to write a review! I’m glad to hear that you enjoyed our attentive service and guest rooms. We strive to make everyone’s experience as enjoyable as possible and I’m happy to hear that you were satisfied.Thank you again for choosing to stay with and we look forward to having you back! - Julissa Hernandez
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and great location

Posted Feb 13, 2017
Pros: everything was fine.
Cons: I don't think they should charge for parking.
Location: only 5 minutes from the airport, Old Town, The Zoo. 10-15 minutes from the beaches or La Jolla.
I stayed here for 8 nights and was very happy. Comfortable, clean and very convenient for getting to all of the San Diego sights. Good wifi.
Comment from Hotel Management
Feb 15, 2017 by Jules , Hotel Management
Thank you for staying with us! I’m glad to hear that you enjoyed our comfortable guest rooms and high speed wiffi. I’m also happy to hear that you enjoyed our great location near local beaches and The San Diego Zoo. We strive to make everyone’s experience as enjoyable as possible and I’m happy to hear that you were satisfied. Thank you again for choosing to stay with and we look forward to having you back! - Julissa Hernandez
5 out of 5
Recommended
for Everyone
by A verified traveler from O

Posted Feb 11, 2017
Really nice hotel , really close to downtown San Diego.. all attractions near by too.. highly recommend Double Tree Hotel 😊
Comment from Hotel Management
Feb 13, 2017 by Jules , Hotel Management
Hello, Thank you for all of the positive comments! I’m happy to hear that you enjoyed your stay. Thanks again for an awesome review and I hope that you will visit us soon in the near future! - Julissa Hernandez
1 out of 5
by A verified traveler from kansas city

Old dirty

Posted Feb 11, 2017
Awful dirty not a Hilton doubletree disappointed Smell Not a 4 star
Comment from Hotel Management
Feb 13, 2017 by Jules, Hotel Management
Dear Gigi, We greatly appreciate your feedback and we sincerely apologize for the issues you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider giving us another try in the future to show you our improvements. - Julissa Hernandez
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Close to downtown San diego and other attractions

Posted Feb 4, 2017
Pros: Employees were helpful and friendly
Cons: PARKING STRUCTURE needs to be built better.
Location: Shopping center is nearby!
I've stayed here a few time before. The pros: Chocolate chip cookies at check in.. or whenever you ask at the front desk :) Rooms are clean Pricing is very reasonable location is great Cons: The parking structure is pretty small to navigate through and there's really nowhere else to park Pool is outside. Personal preference I just prefer indoor pools
Comment from Hotel Management
Feb 13, 2017 by Jules , Hotel Management
Dear Jeannie, Thank you for the great feedback! I’m happy to hear that you enjoyed our clean rooms and delicious chocolate chip cookies. Thank you again for choosing to stay with us and we look forward to having you back again in the near future! - Julissa Hernandez
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

centrally located close to all amenities

Posted Jan 31, 2017
Pros: Good location and close to all amenities
Cons: Room decor and attention to details in the hotel room
Location: San Diego Zoo, Fashion Valley shopping mall, Balboa Park, Mission Valley and Beach, La Jolla Beach
Nice hotel at hotel circle but need updating in facilities and room decor, need to pay more attention to details to be competitive with similar standard hotels, staff are very helpful overall still a good hotel to stay for visiting San Diego and for business trip
Comment from Hotel Management
Feb 14, 2017 by Jules , Hotel Management
Dear Jackie, thank you for staying with us! I’m glad to hear that you enjoyed our clean rooms, friendly service and our convenient location near the local attractions in San Diego. We strive to make everyone’s experience as enjoyable as possible and I’m happy to hear that you were satisfied. In regards to the hotel, I'm excited to inform you that we will be going under renovations this year to improve the quality of our guest rooms. Thanks again for choosing to stay with us and we hope you will consider giving us another opportunity in the future to experience our improvements. - Julissa Hernandez
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and location but the tub was very old

Posted Jan 30, 2017
My cousin from Korea booked two rooms for her San Diego stay. Location was great and so was check-in, however for both rooms, the tub was. Dry old and was in need of a replacement. Both rooms had clean rooms, however the shower heads were also not in good working condition. I was surprised the bath tub was not replaced as it's a brand name customers trust. Thank you.
Comment from Hotel Management
Feb 16, 2017 by Jules , Hotel Management
Dear Jesse, Thank you for taking the time to write a review about your recent stay. I appreciate your feedback and I'm very sorry for the issues you encountered. Fortunately, we will be going under renovations this year to improve the quality of our guest rooms. We hope that you will consider staying with us in the future to experience our improvements. Thanks again for your candid feedback and we hope to see you again! - Julissa Hernandez
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Posted Jan 29, 2017
Good location to get to Zoo and major attractions, hotel need renovation and updating to maintain standard
Comment from Hotel Management
Feb 16, 2017 by Jules , Hotel Management
Hello, Thank you for choosing us! I'm glad you enjoyed our convenient location to some of the local attractions in San Diego. In regards to the hotel, I'm excited to inform you that we will be going under renovations this year to improve the quality of our guest rooms. Thanks again for your review and we hope if your travels bring you back to the area, that you will consider staying with us again to experience our improvements. - Julissa Hernandez