Ratings based on 814 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Pros: Good price for the quality and location. Excellent restaurant and overall service. Bar with music
Cons: The bathroom doors allow noise to come out easily into the room. They should be changed
Fabulous location. Recently refurbished and ex ellen service
Comment from Hotel Management
Apr 24, 2017 by Joel Majors, Hotel Management
Dear Traveler, We are a good value for the dollar especially when one considers that we offer an expanded continental breakfast and Wi-Fi that is complimentary. Our location is one that cannot be beat as we are central to everything that La Jolla has to offer. Thanks for staying with us! Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great hotel within walking distance of the beach.

Posted Apr 12, 2017
Pros: Staff were very kind!
Cons: Add Oatmeal to breakfast for gluten free folks.
Location: Seal watch, great shopping and eating.
I would gladly stay at the Empress Hotel again. The staff were very kind and helpful. Rooms were comfortable and clean. There was no view of the beach, however, it is a short walk to see the Seals. Shopping is close and dining in the area is great. The continental breakfast was a nice perk, gluten free options were limited to fruit, cheese, salami. The veranda is a cozy place to enjoy the sun. (no pool)
Comment from Hotel Management
Apr 24, 2017 by Joel Majors, Hotel Management
Dear Sue, I appreciate your mention of our associates as it it our goal for all guests to experience exceptional service! Amount the items that we offer on our expanded continental breakfast as fresh pastries, bagels and bread, coffee, and a variety of juices, and cereal, among them is fresh, hot, oatmeal. I am sorry that you overlooked it! Our location is one that cannot be beat as we are central to everything that La Jolla has to offer. Come back and see us again soon! Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Great place to stay in La Jolla

Posted Apr 6, 2017
Staff was extremely helpful. Room was tastefully decorated and very clean. Also larger than we expected. Hotel centrally located and minutes from La Jolla Cove. Many good restaurants nearby. We did not pay the $28 parking charge. You can park on the sreet for free as long as you move your car every two hours between 8am and 6pm. Overnight parking is free.
Comment from Hotel Management
Apr 11, 2017 by Joel Majors, Hotel Management
Dear Dennis, I appreciate your mention of our associates as it is our goal for all guests to experience exceptional service. Our location is central to everything that La Jolla has to offer. I am glad that you liked your room and the amenities that we provide. Thanks for staying with us! Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great little gem in the heart of La Jolla

Posted Apr 1, 2017
Pros: Staff, location, cleanliness
Location: Easy walk to ocean and seal watching! Sugar and scribe, the cottage and nectar are all super great breakfast/lunch spots just steps away!
First of all, the staff is amazing here! 5 star staff all the way. Nice clean room. Valet service was the best I have ever had. Service with a smile full circle at Emperess. Great location. Close to great restaurants, shopping and the ocean. We loved it here and will be back!!
Comment from Hotel Management
Apr 3, 2017 by Joel Majors, Hotel Management
Dear Carrie, Thank you for your recent stay with us! Our location is central to everything that La Jolla has to offer. I appreciate your mention of our associates as it is our goal for all guests to experience exceptional service. We look forward to welcoming you back again soon! Kind Regards and Safe Travels, Joel Majors General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from MT.Laurel, NJ

La Jolla hotel with a great location and service

Posted Mar 24, 2017
Pros: Location, and service
Cons: breakfast
Location: Besides shops, galleries, and great restaurants, La Jolla beaches are fantastic places to be. We saw so many seals up and close. It's a treat.
We stayed at Empress Hotel for 4 days during our vacation recently in San Diego area. Our rooms were clean and beds were comfortable. Its excellent location allowed us to walk to most downtown restaurants and shops. Front desk staff were very friendly and helpful in giving us sightseeing tips. Ryan, particularly even printed out an itinerary of his own design for us to tour San Diego downtown and waterfront. We followed his suggestions and had a wonderful day seeing some beautiful sights San Diego has to offer. The breakfast offered has a decent variety, but lacks luster compared to other features of this hotel. Parking is not difficult with plenty meter slots available on the streets around the hotel.
Comment from Hotel Management
Mar 30, 2017 by Joel Majors, Hotel Management
Dear Guests, We appreciate your recent four day stay with us! I am glad that you liked your room and the amenities that we provide. Thanks for mentioning our associates as it is our goal for all guests to experience exceptional service. Come back and see us again soon! Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff and location are the key winners

Posted Mar 17, 2017
Staff listens to your needs and works to accommodate you as best they can! Shamus is truly exceptional, but all staff are really genuinely wonderful.
Comment from Hotel Management
Mar 17, 2017 by Joel Majors, Hotel Management
Dear Guest, Thank you for your recent stay with us! I appreciate your mention on Seamus! It is our goal for all guests to experience exceptional service. Come back and see us again soon! Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

location abdul comfortable room

Posted Mar 4, 2017
Staff, room, and location all excellent! Price was fair for being in La Jolla!
Comment from Hotel Management
Mar 17, 2017 by Joel Majors, Hotel Management
Thanks you for staying with us! We looking forward to you return. Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this hotel , my favorite in La Jolla

Posted Feb 24, 2017
I will only stay at the Empress now when visiting La Jolla. Great location, fair rates , very clean , rooms large & clean ! Glad that I found the Empress !
Comment from Hotel Management
Feb 28, 2017 by jmajors@empress-hotel.com, Hotel Management
Dear Guest, We are happy that you found your home away from home at the Empress Hotel. I am glad that you liked our rooms and our great location which is central to everything that La Jolla has to offer. Thanks for stay with us. We look forward to welcoming you back again soon!. Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Petaluma, CA

Charming hotel close to UCSD

Posted Feb 21, 2017
Pros: Everything
Cons: Nothing, it was perfect.
Location: Close to Brick and Bell coffee/bakery and The Cottage Restaurant and Puesto for dinner - alll fabulous, delicious places to eat!
We needed a hotel close to UC San Diego where we visited our son. We chose the Empress Hotel, because it looked nice and was downtown. What a great choice we made! The staff was very courteous and friendly. The place was sparkling clean. The room was very comfortable, clean, and quiet. The staff provided turn down service with chocolates, which was a nice feature. I liked that there was plenty of room to spread out our stuff, and that the room smelled good, no odors or perfume. I also thought the continental breakfast was lavish, very nice! Way better than any continental breakfast I have ever had. What a find for us for the future!
Comment from Hotel Management
Feb 22, 2017 by jmajors@empress-hotel.com, Hotel Management
Dear Robin, We are happy to read that your stay was perfect and that you chose the Empress Hotel based on our close proximity to UC San Diego. I am glad that you liked our rooms and the amenities that we provide. We look forward to welcoming you back again in the near future. Kind Regards and Safe Travels, Joel Majors General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant Stay

Posted Feb 21, 2017
Had a very good stay here. There were many little things that they did well that makes them stand out from other hotels. Dimmer lights, extra trash bins, umbrella included in the room (it was raining during our stay), turn down service, complimentary water, in room wifi tablet for use, face wipes (which my wife appreciated).
Comment from Hotel Management
Feb 22, 2017 by jmajors@empress-hotel.com, Hotel Management
Dear Guests, Thank you for your recent stay with us! We are happy that you enjoyed your rooms and the amenities that we provide. Come back and see us again soon! Kind Regards and Safe Travels, Joel Majors General Manager