Ratings based on 672 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Fint hotell sentralt i La Jolla.

Posted Feb 5, 2016
Hyggelig og hjelpsomt personal. Fint og rent rom. Frokosten kunne vært bedre og var ikke som forventet, ut fra pris og standard på resten av hotellet.
5 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

Pleasantly surprised

Posted Feb 3, 2016
Pros: Location, room size
Cons: The continental breakfast was a little ordinary like a Hampton Inn
Location: Close to everything
We really enjoyed our stay at The Empress. We were pleasantly surprised how big the was and how nicely appointed it was. The location is fantastic and you can walk all around La Jolla. There are great restaurants, shops and fitness centers within 2 blocks along with a great supermarket and CVS. I would highly recommend this hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Overland Park,KS

Posted Feb 1, 2016
This is s great location in LaJolla- a number of nice local restaurant choices are nearby. The hotel restaurant is very good and very busy. Rooms are comfortable and clean!
4 out of 5
Recommended
for Everyone
by A verified traveler from southern california

nice location, close every where

Posted Jan 28, 2016
Pros: good location, nice staff
Location: every place is walking distance
short two days relax vacation, good weather , walking hanging around the beach shopping restaurants very enjoy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Empress in La Jolla

Posted Jan 15, 2016
Empress Hotel's strong suit is their staff. To a person, they were attentive, helpful, and took care of all of the family's need. The folks at the front desk were especially accommodating, asking about our needs every time we had the slightest need.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything

Posted Dec 6, 2015
The staff were extremely kind and helpful. The room was really quiet and comfortable
Comment from Hotel Management
Dec 22, 2015 by jmajors@empress-hotel.com, Hotel Management
Dear Guests, I appreciate your mention of our helpful staff and I am happy that you found our rooms to be quite comfortable. Thanks for staying with us! We look forward to seeing you in the future. Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

They do it right!

Posted Nov 28, 2015
Pros: Location, staff and service.
Cons: Parking was $18, which isn't terrible, but we found street parking, and it was free.
Location: The beach is walking distance and it's fun to walk the beach from the hotel and beyond. Restaurants and shops are all nearby.
From afternoon cookies, to complimentary continental breakfast to evening turn down service, this hotel does it right. The location is centrally located and easy walking distance to the beach, shops and restaurants. The staff are really friendly, knowledgeable and helpful.
Comment from Hotel Management
Dec 4, 2015 by jmajors@empress-hotel.com, Hotel Management
Dear Guests, I appreciate your mention of our great location which is central to everytrhing that La Jolla is famous for! I'm glad that you enjoyed our freshly baked cookies! Come back and see us again soon! Kind Regards and Safe Travels, Joel Majors General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Really enjoyed my stay!

Posted Nov 23, 2015
Every staff member we came in contact with was thoroughly pleasant and accommodating! Our room was pristine upon arrival, and very comfortable. The location was great, just a couple of blocks to walk downtown or to the cove. I'm so happy we chose this facility, and I would stay here again in a heartbeat.
Comment from Hotel Management
Nov 25, 2015 by jmajors@empress-hotel.com, Hotel Management
Dear Guests, We appreciate your mention of our friendly staff. I am glad that you liked our location as it is central to everything that La Jolla has to offer. We look forward to welcoming you back in the future. Kind Regards and Safe Travels, Joel Majors General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2015
Very nice, quiet hotel, polite and attentive service
Comment from Hotel Management
Nov 18, 2015 by jmajors@empress-hotel.com, Hotel Management
Dear Guests, Thanks so much for staying with us! We look forward to seeing you again soon! Kind Regards and Safe Travels, Joel Majors General Manager
3 out of 5
Recommended
for Couples
by Robert from Pittsburgh

Great location; questionable staff

Posted Nov 14, 2015 on Hotels
Everything was good, just disorganized at the front desk, was given wrong room twice at check in and then had someone try to walk in our room on last day; so obviously they have no clue which rooms are occupied or not
Comment from Hotel Management
Jan 16, 2016 by General Manager, Hotel Management
Dear Guest, We appreciate your recent stay with us at the Empress Hotel. I am not sure of the circumstances regarding your check-in however each guests has an assigned room based on the room type and requests. I am sorry that someone tried to come into your room on the last day of your stay. I would need more information to research this. Thanks so much for staying with us! We look forward to welcoming you back again in the future. Kind Regards, Joel Majors General Manager