Ratings based on 250 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
50% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from carsbad ca

Posted Aug 8, 2016
When we got there and dropped our stuff off at our room went to get dinner and came back there was a Bunch of random room keys thrown all over the front of our door there was trash in the room still and to top it off the next morning we were going to check out there was a bag of trash from jack in the box in front of our door. Def won't be staying there again
Comment from Hotel Management
Aug 11, 2016 by General Manager, Hotel Management
Please accept my apologies for the cleanliness issues you experienced during your stay at our hotel. Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, General Manager
3 out of 5
by A verified traveler

nice

Posted Jul 31, 2016
Nice clean room but could of used a coffee maker in the room. Odd there wasn't one. Full kitchen but nothing to use
Comment from Hotel Management
Aug 1, 2016 by General Manager, Hotel Management
Thank you for staying at Extended Stay America-San Diego-Carlsbad Village by the Sea. We are glad that you liked our service and your clean accommodation. But I am sorry for your disappointment with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler

It's an all right hotel

Posted Jul 24, 2016
We stayed there because the price was descent and close to Legoland. Didn't check in until close to 9p. Check in was smooth but hotel staff very unfriendly and didn't seem to know much about what fast food places were close by. The room overall seemed clean until I find a used razer at the top of the shower. Also keep in mind the website says continental breakfast but it ISN'T. It's a "Grab and go" breakfast like muffins, granola bars,coffee and hot chocolate. No eggs, waffles, juice, etc..
Comment from Hotel Management
Jul 25, 2016 by General Manager, Hotel Management
Thank you for reviewing your stay at our hotel. We are glad that you liked the great value we offer for the price, the breakfast we served and your smooth check-in as well. However, we are sorry for the issues you had with our associates and for the housekeeping drawbacks in your room. We appreciate you letting us know how we can improve as well as what we are doing right. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. Thank you once again, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager
3 out of 5
by A verified traveler from C

This hotel was okay

Posted Jul 14, 2016
I expected a bit more from this hotel. I thought the kitchen was a bit lacking, no luggage tray, the bed seemed small and uncomfortable, there was no recycling and no cleaning service either.
Comment from Hotel Management
Jul 15, 2016 by General Manager, Hotel Management
Thank you for staying with us. We are sorry to hear we did not fully meet your expectations during your stay. We do our best to share all of the information about our hotel and our amenities to each and every guest, but we can always improve, and we will do just that. We appreciate your observations, and we hope to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Jul 7, 2016
For the price, the hotel was a disappointment I would not recommend this hotel.
Comment from Hotel Management
Jul 8, 2016 by General Manager, Hotel Management
We are fortunate to be located in a popular destination near a number of famous attractions. As such, we regularly review the rates of our suites to make sure they are appropriate relative to other extended stay hotels in our area. We offer affordable nightly rates with discounts for longer stays. Thank you for selecting our hotel for your stay, and for taking time to post your review. We would love to have you as our guest again the next time you are in the area. Sincerely, General Manager
3 out of 5
by A verified traveler from Encinitas, CA

Convenient location to central Carlsbad.

Posted Jul 6, 2016
Pros: OK bed
Cons: Need better pillows and better soundproofing to outside noise.
Location: < a mile to Carlsbad village. Short drive to beach and Legoland.
Austere rooms with small kitchen. Clean. Rock hard pillows. Lots of freeway noise. Pleasant receptionist. Free s-l-o-w wifi. Snack style free breakfast included muffin, granola bars, fresh orange and coffee.
Comment from Hotel Management
Jul 7, 2016 by General Manager, Hotel Management
Thank you for staying at our hotel and for taking the time to post a review. We are happy that you liked our convenient location, front des service, the breakfast we served and your well-kept accommodation. However, we are sorry that you were unhappy with the pillows in your room and that our Wi-Fi service was not to your liking. We are working to remedy the issues you mentioned so the next time your stay will be absolutely perfect. You are a valued customer and everything we do is aimed at providing you with an excellent experience. Please come back and see us again soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Jun 26, 2016
Pros: Nothing
Location: Next to freeway.
Maid service was every 8 days. But they did give me maid service the 2nd day. I didn't know the realize type of hotel I was staying in. If did I would have found something else.
Comment from Hotel Management
Jun 27, 2016 by General Manager, Hotel Management
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and we hope to welcome you back soon! Sincerely, General Manager
3 out of 5
by A verified traveler from Southern CA

Staying a quick night

Posted Jun 22, 2016
When we first got out of the elevator, we get greeted by the smell of smoke residue in the hallway. Clean and Nice kitchen but we didn't have to use it. Only one shampoo for a family of 4 provided. Breakfast should be called continental since the only hot is coffee. Wifi was super slow and you have to pay extra for a faster speed.
Comment from Hotel Management
Jun 23, 2016 by General Manager, Hotel Management
We appreciate you being our guest. While, we are glad you were happy with the cleanliness of your kitchen, you were not happy with the bathroom amenities, and that our grab and go breakfast as well as our Wi-Fi service fell short of your expectations. Your feedback is valuable to us, as we want our guests to leave our hotel, 100% satisfied. We appreciate your business and hope we will have the opportunity to serve you again in the future. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Jun 20, 2016
I reserved through expedia. I was told the room was for smoking. I explained that i am allergic to cig. smoke but the lady said this was the only room left and never apologized for the mistake.
Comment from Hotel Management
Jun 25, 2016 by General Manager, Hotel Management
Thank you for your feedback. We regret we were not able to meet your request for a non smoking suite. We make every attempt to accommodate all requests. It is unfortunate this overshadowed your overall great stay. We want each guest to have a pleasant stay that will want them to come back to stay with us again. Hopefully you will stay with us again the next time you are in the San Diego area. Sincerely, General Manager
5 out of 5
by A verified traveler from Carlsbad, CA

Nice, quiet, clean hotel!!

Posted Jun 19, 2016
My family enjoyed the comfort and experience at the hotel.
Comment from Hotel Management
Jun 20, 2016 by General Manager, Hotel Management
Thank you for sharing your nice comments regarding your stay at Extended Stay America - San Diego - Carlsbad Village by the Sea. It's great to know you were happy with your suite and other areas of our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay. It was great to have you here, and we look forward to welcoming you back for another stay! Sincerely, General Manager