I will never come back to this Extended stay. The night shift lead, John, refused to let me check in to my room after i paid for my room. He said that my card was a “prepaid” debit card, which is not true. I used my same exact debit card 4x just days before and never had an issue. He said the staff members weren’t supposed to let me stay there, even though there’s no deposit. They have no-deposit fee. You can pay with cash, debit, or credit and there’s no deposit. So this guy was discriminating me for whatever reason and refused to let me stay there. I had to call hotels.com to get my refund, etc. i had to re-book an entire different hotel and pay another night. This guy should not be a manager and should lose his job. That is not how you treat customers who have used your hotel multiple times, with no issues. He should have said since you paid, we will allow it like my Staff members let you previously, but moving forward just so you know we can’t take your card. Even though that’s false. And I would’ve said ok. He should lose his job for this and I have filed a complaint to Extended stay corporate as well.