Good location and neighborhood.
Posted Dec 6, 2016
The location is good not far from the beach, the mall, resturants, Qualcomm Stadium, and other tourist sites. The hotel is located in a good area/neighborhood. The room was fair. Our bathroom could have been a little cleaner. Also the sink clogged during our stay, and it took two phone calls to get someone to come look at the problem. I was told the maintenance man was off for the day, so that's why the wait was so long. (over 2 hours) The man that did come work on the sink was very apologetic, and fixed the problem right away. It is very obvious the hotel is understaff. The man (I forgot his name, but he medium height, a little heavy set, of Asian decent) at the front desk his customer service skills lacked. I was having trouble with connecting with the wfi and he was very dismiss about the situation. During check out he was the only one at the front desk, and there was a bit of line. He seemed a little flustered about the size of the line, and was very slow with the check in and check out process. Another issue was the fact that elevator was not working during my stay, so everyone had to take the stairs. It was an inconvenience, but not a huge deal. We didn't take advantage of the continental breakfast, but it was a nice option to have. Overall my stay was decent the kitchenette was a nice factor. The price was right, so it wasn't bad just needs improvement. I don't know if I would stay there again. I would possibly look around for other options first.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for being our guest. We are glad your overall stay was a pleasant one and you were pleased with our pricing and our convenient location. However, we regret there were some service issues during your stay which led to your disappointment. To make sure this does not happen again, I am actively working with our staff to improve our guest experience. I appreciate your constructive comments as they will only help us improve, and I hope you will consider giving us another opportunity to provide you with the excellent experience you deserve.