Deficits for handicapped; excellent staff
Posted Apr 20, 2017
We stayed 6 nights. The staff is marvelous: they cannot do enough for you and are there instantly when you call. The housekeeping staff does not always leave complete supplies in the bathroom, but they readily supply them when called. When I asked the housekeeper directly, she was more careful with the items that we needed. The facility is not well-thought out for anyone with mobility issues. EG: no telephones or benches in the hallways or at elevators; no exterior benches of any kind at Club M. The reason the latter is important is that the distance to the restaurant is too far for mobility impaired to walk, which means taking a cart. To return, the cart is summoned and then there is no place outside to wait. We found the food very good, though the service is slow everywhere. If you want a prompt breakfast, order room service. I was interested that I ordered the same item twice at Club M (sweet potato puree soup) and got two entirely different renditions of the recipe. The caesar salad has remarkably excellent anchovies! Another issue: for a person with vision issues: the elevator neither chimes nor announces the floors. The website says that the Relaxation Pool is heated; I do not think that this is so. The staff said it was 81 degrees, but I debate that - it seemed just plain cold to me. Because of the aforementioned mobility issues, I require a heated pool and was disappointed and unable to use the pool. The spa was fine,though.