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Reviews of Four Seasons Residence Club Aviara, North San Diego

5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 247 out of 321 reviews" "
Rating 8 - Good. 49 out of 321 reviews" "
Rating 6 - Okay. 15 out of 321 reviews" "
Rating 4 - Poor. 8 out of 321 reviews" "
Rating 2 - Terrible. 2 out of 321 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

katya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, very beautiful grounds, nice poolside areas with full service bar. Spacious rooms and the bedding is heavenly. Will be back again!
Stayed 4 nights in Mar 2024

6/10 Okay

Eduardo, Fort Lauderdale

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hani Kirollos on Mar 18, 2024
Eduardo,Would you provide additional feedback about your stay? We want to know what we could have done to ensure a 5 out of 5 star stay.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hani Kirollos on Mar 18, 2024
Thank you for the wonderful review.

10/10 Excellent

Stephen, Shoreline

Amazing
Stayed 3 nights in Jan 2024

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Jan 2024

10/10 Excellent

Matthew

Stayed 2 nights in Jan 2024

10/10 Excellent

Jae Ik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michelangelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Jeffrey

Stayed 3 nights in Dec 2023

10/10 Excellent

LaShonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont know if we loved the Staff or the Property more! Our check-in was one of the best I've encountered, Alexis and Brenden were great! Upon arrival I decided to upgrade to a Villa--the best decion of this vacation, our Villa was absolutely perfect! The property and rooms are luxurious, spacious, clean and well managed. The staff is very professional and personable. I absolutely loved our Villa, we had a picturesque view, sunsets were amazing and we overlooked the lagoon. I loved our stay, it was truly amazing!
Stayed 2 nights in Dec 2023
Response from Reort Manager on Dec 15, 2023
Dear LaShonda,Thank you for the wonderful review about your stay at Four Seasons Residence Club Aviara. We are so pleased about the special mention about Alexis and Brendon. We are very proud of our Aviara family.We love that you enjoyed your accommodations and wish we could take the credit for the beautiful sunsets.Please join us again the next time you come to California. Until then Happy Holidays!!!Sincerely,Hani Kirollos

10/10 Excellent

Garth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five Stars for Four Seasons! Amazing front desk help, beautiful and quiet location. Perfect!
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 2 nights in Nov 2023

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Perfect. Great Staff. 5 star property with 5 star accommodations. Clean, Safe, could not be happier with everything.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kate

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property very relaxing!
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful. We had the best family vacation on this property. The staff, the food, the pools, and the s'mores. Huge thanks to Leroy for making our trip feel extra special. Look forward to going back soon.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Four Seasons Guest,Many thanks for the amazing review about your families stay at Four Seasons Residence Club Aviara. We are so pleased to have made your trip so memorable.We will share you kind words about Leroy with him!!!!Come join us again soon!Best regards,Hani KirollosHotel Manager

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our favorite place to stay in Southern California. They never disappoint.
Stayed 1 night in Oct 2023

6/10 Okay

Ashee

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Not what I expected from a Four Seasons. We stayed for at week and the room was not cleaned properly. The room had 3 robes, two of which were used and dirty. Spiders in the bathroom. Nightstands were never wiped down or the dining table in the room. The carpet was vacuumed in the main area but not by the dining table or bed during the daily cleaning. Our second day we went out all day and came back in the evening and the door was left completely open by housekeeping. The rooms above and beside us had guests up all night running around and making so much noise. Front desk and restaurant service was above excellent but really nothing else.
Stayed 7 nights in Oct 2023
Response from Hani Kirollos on Oct 12, 2023
Dear Ms. Huda,Thank you so much for taking the time to speak with Jessica about your recent stay at Aviara. She shared your feedback with me.I would like to express my sincere apologies about the cleanliness concerns you had with housekeeping. This has been addressed with our upper management team to ensure a much improved guest stay in the future.We do hope you will consider joining us again the future and please do not hesitate to reach out to Jess or myself. Until then, all the best.Sincerely,Hani KirollosResort Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly when they greeted us. Check-in was simple and quick. Our room was lovely and clean.
Stayed 1 night in Oct 2023
Response from Hani Kirollos on Oct 9, 2023
Dear Jennifer,We are so pleased with your review of your stay at Aviara. Thank you for letting us know how much you enjoyed your accommodations and that your check in was seamless.We do hope you will join us again in the future.Most Sinerely,Hani KirollosResort Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great roon an friendly staff
Stayed 2 nights in Sep 2023
Response from Hani Kirollos - Resort Manager on Oct 3, 2023
Dear Guest,Thank you for your kind words of praise about our friendly Aviara staff. We look forward to welcoming you back in the near future.

6/10 Okay

Beatrice, miami

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property is dated. The spa is expensive old and not up to what one expects at a Four Seasons. The furniture is tired the staff inexperienced. The restaurant looks old even though the food is good also not at the level expected. Underwhelming so much that the next door Park Hyatt property has been redone nicely and it has views of the ocean wheras this property does not.
Stayed 2 nights in Sep 2023
Response from Hani Kirollos - Resort Manager on Oct 3, 2023
Dear Guest, I was so sorry to learn about your disappointment with the property, including the spa, Seasons restaurant, and the staff. Thank you for sharing your experience and should you wish to discuss this further, please feel free to reach out to me at your convenienceSincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four Seasons Stay
The staff was just wonderful! Decent, hard working people who try very hard to please. Our only complaint was room service. The food was just awful! Cold, greasy, overcooked,unappealing.
Stayed 3 nights in Sep 2023
Response from Resort Manager on Sep 22, 2023
Dear Four Seasons Guest,We thank you for the kind words about the Aviara family. We are very proud of our staff.It was very disconcerning to learn about your disappointment with in-villa dining. Thank you for bringing this to our attention and we extend our sincere apologies.We hope you will consider joining us again in the future. Please feel free to reach out to me prior to your next next stay.Best Regards,Hani Kirollos

10/10 Excellent

Larry

Stayed 4 nights in Sep 2023
Response from Hani on Oct 9, 2023
Dear Larry,Many thanks for the "5" out of "5" star rating!.Please come back and join us again when you are in the San Diego area.Sincerely,Hani KirollosResort Manager

10/10 Excellent

Evangeline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hani Kirollos - Resort Manager on Sep 6, 2023
Evangeline,Thank you so much for the "10" out of "10" review. We look forward to welcoming you bacj to Aviara in the very near future.

8/10 Good

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hani Kirollos - Resort Manager on Sep 6, 2023
Tina, It was a pleasure to have you join us at Four Seasons Residence Club Aviara.Thank you for sharing your experience at our property with fellow travelers.We hope you will join us again in the near future.Best regards,

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service
Amazing staff
Stayed 2 nights in Jun 2023
Response from Hani Kirollos, Resort Manager on Jun 29, 2023
Dear Robert, Thank you for taking the time to review your stay with us. We are elated to hear the staff made such an impact on your experience. See you again soon!

10/10 Excellent

Vanessa van

Stayed 3 nights in Jun 2023

10/10 Excellent

Evangeline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and relaxing family stay
We stayed 2 nights for our sons 1st bday weekend and Father’s Day. We were so impressed with the hospitality, the grounds, the room, the food and all the activities for the weekend. They even decorated our room for our sons bday and sent complimentary refreshments for Fathers Day. The grounds are immaculately kept up as well as the rooms. So many kid friendly spaces and scheduled activities for the whole family to enjoy. Pool is warm and the small pool for the kiddos is perfect. This is hospitality at its best and we cannot wait to come back! Thanks to Jessica and her team!
Stayed 2 nights in Jun 2023
Response from Hani Kirollos, Resort Manager on Jun 29, 2023
Dear Evangeline,It brings me incredible joy to hear that you and your family enjoyed our Father's Day festivities. The staff was proud to hold those activities. We will make sure to share with the team how they made such an impact on your stay.

10/10 Excellent

Grania

Liked: Cleanliness, staff & service, property conditions & facilities
We adored our stay. Our room was beautiful- very luxurious. The staff are excellent!
Stayed 2 nights in Jun 2023
Response from Dora Joyner on Jun 19, 2023
Thank you so much for sharing how much you enjoyed your stay at Aviara.We look forward to welcoming you back .

6/10 Okay

Rada

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Needs a remodel. The carpet in our room reeked of musk and was worn out - like it's been steam cleaned too many times. The room was also very dark (first floor) and looked like a typical "nice" room from the 90s. I expect more from the Four Seasons in terms of aesthetic. We were in some far away building - without a car you can't easily access the main building that has all the amenities - the building we were in also had a pool and club house, but again - super 90s and nothing felt luxurious. They do offer a shuttle service between the main building and the far away 'residences' they'll likely put you in - you just have to call ahead of time and wait. This property is kid friendly and next door to us was staying a family that had screaming children for the 2 days we were there. We had to ask the children to keep it down. Awkward. The only day that it was warm enough to enjoy the pool, a kid pooped in it and no one was able to use it for the whole day. Heads up if you're looking for a relaxing couples getaway. Also, you'll get hit with a $45/day resort fee - not quite sure what it's for on top of the already pricey per night rate. The best part of our stay was The Seasons restaurant, good vibe and value.
Stayed 2 nights in Jun 2023
Response from Hani Kirollos, Resort Manager on Jun 29, 2023
Dear Rada,I am saddened to hear your stay was not up to the standard we want for our guests. A member of our management team will reach out to you for further follow up. We do hope to have the sincere chance to welcome you again soon and show you what Four Seasons hospitality is truly about.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I could stay longer! Comfortable room, beautiful grounds, top notch Four Seasons service as usual.
Stayed 2 nights in May 2023
Response from Dora Joyner on Jun 19, 2023
Thank you so much for the lovely review. We hope you do stay longer next time!!!

8/10 Good

Israel, sunnyvale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is in a good location for quiet days and evenings, away from traffic and noise. Spa services offered but extremely small lacking shared amenities other than a bench or couch. Restaurant was pleasant but tended to overbook and we were contacted trying to move our dinner reservation to later time being a guest in the hotel should have priority of booking and times
Stayed 2 nights in May 2023
Response from Dora Joyner, Director of Residences on May 22, 2023
Dear Israel,Our Guest Experience Manager, Alexis Tatkowski, has reached out in regards to your feedback. We hope to have the chance to connect with you in the near future and welcome you back again soon.

2/10 Terrible

Gladys Nathalia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
If you’re expecting a traditional Four Seasons experience, this will not be it. From small things, like lack of robes in the rooms, to major things, like the most rude front desk management I’ve ever had the displeasure of meeting, this place is not up to snuff. Perhaps it’s because these are merely residences, but I moved to a different property promptly and am receiving quality 5-star treatment elsewhere, which the director room and guest relations manager at this property could use some serious training on how to deliver. I would advise a hard pass to those of you expecting anything above a two to three star experience at a “time-share” type resort. Perhaps I was treated so rudely because I was a solo Latina traveler, but do yourself a favor and pivot somewhere where you’re guaranteed to be treated as you would expect for a luxury name. The spa leaves a lot to be wanting and the spa facilities lack basic amenities. The restaurant is pretty decent and has friendly servers. The pool is fine, but not a typical Four Seasons vibe. The bed linens were the one perfect and cozy thing. Bellmen and housekeeping were great. If you do have to interface with management, ask for Francisco or Dora who seem to be the only ones clued into guest satisfaction and possess the requisite emotional intelligence to treat guests respectfully.
Stayed 2 nights in May 2023
Response from Dora Joyner - Director of Residences on May 19, 2023
Dear Gladys Nathalia,I was sorry to learn about your disappointing experience at the property. I appreciate your constructive feedback and have followed up with the departments you mentioned in order to preclude these concerns from reoccurring in the future.Thank you for taking the time to connect with me over the phone. We hope to welcome you back in the near future!Most Sincerely,Dora JoynerDirector of Residences

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Dora Joyner, Director of Residences on May 22, 2023
Thank you for choosing us as your preferred place of stay. We hope you enjoyed every minute of it and made memories for a lifetime!

10/10 Excellent

Chelsea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Jessica Cowan, Guest Experience Supervisor on Apr 16, 2023
Good morning Ms. Hill, Thank you for submitting your review. We are so pleased you enjoyed your stay with us at Four Seasons Aviara. We hope to welcome you back soon!

10/10 Excellent

Mark William

Stayed 1 night in Mar 2023
Response from Jessica Cowan, Guest Experience Supervisor on Apr 16, 2023
Good morning Mr. William, thank you for submitting your review. We are so pleased you enjoyed your stay with us. We hope to welcome you back very soon!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff treated us special. Room was clean and had everything we needed
Stayed 1 night in Feb 2023
Response from Jessica Cowan, Guest Experience Supervisor on Apr 16, 2023
Good morning Mr. Vargas! Thank you for submitting your review. We are so pleased you enjoyed your stay with us! We hope to welcome you back soon!

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023
Response from Jessica Cowan, Guest Experience Supervisor on Apr 16, 2023
Good morning Ms. Blackman, we are so pleased you enjoyed your stay with us! Thank you for submitting your review. We look forward to welcoming you back soon!

6/10 Okay

elizabeth

Business traveler
Stayed 2 nights in Feb 2023

10/10 Excellent

george

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Very well managed organization throughout.
Stayed 2 nights in Jan 2023
Response from Mathieu rapp on Jan 30, 2023
Dear Valued Guest, It is great to hear that you had a first class stay with us here at Aviara. Thank you for taking the time to share your impressions with us. We look forward to welcoming you back soon in the near future.With my best regards,Mathieu RappResort Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Brenda

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a wonderful stay with the Four Seasons! Everything is top notch. The customer service is tremendous! The facility was beautiful and clean. The bed was very comfortable, with the best quality sheets and pillows! The Restaurant is great! We loved everything we ate. The food was delicious! One of the best things was how dog friendly they are. They have a large Bark Park, and very clean!
Stayed 3 nights in Oct 2022
Response from Mathieu Rapp (Resort Manager) on Dec 16, 2022
Dear Brenda,We are so delighted to hear that you had such a wonderful stay with us. Thank you for the lovely words and for taking the time to share with us your experience. We will make sure to share with our teams.

10/10 Excellent

Assad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best property for families or ppl looking for a home away from home. Every single need was met then exceeded and I highly recommend this hotel as one of the best four seasons to stay at
Stayed 4 nights in Oct 2022
Response from Mathieu Rapp on Oct 12, 2022
Dear Mr. Omar,Thank you so much for the wonderful review. We are so pleased that you and your family enjoyed our hospitaility. We appreciate your acknowledgement that we exceeded your expectations.Looking forward to welcoming you back.With my best regards,

10/10 Excellent

TIMOTHY

Stayed 3 nights in Sep 2022
Response from Mathieu Rapp (Resort Manager) on Oct 4, 2022
Timothy,We are elated to see you had a wonderful stay with us! Thank you for taking the time to review. We hope to see you again soon.

10/10 Excellent

john

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Mathieu Rapp on Sep 19, 2022
Many thanks for ther ten out of ten review!!!!!

10/10 Excellent

Paola

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is absolutely beautiful. Incredibly well kept and clean. The staff is phenomenal - super attentive and accommodating. Very quick to respond to any questions or requests. Always incredibly courteous and friendly. The pool areas are stunning. Can’t say enough about this place or it’s staff. My 8 year commented on how they treat everyone like VIPs. Highly recommend. Also very close to Legoland and within an hour to both Seaworld and Disneyland.
Stayed 5 nights in Aug 2022
Response from Mathieu Rapp (Resort Manager) on Aug 16, 2022
Dear Paola, I am beyond delighted to hear that you enjoyed your stay and your interactions with the staff so much. Thank you for sharing your experience with us. We hope to welcome you back again soon!

4/10 Poor

Mark, parkland

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service inadequate and “robot like”. Restaurant service especially poor.
Stayed 2 nights in Jul 2022
Response from Mathieu Rapp (Resort Manager) on Aug 1, 2022
Dear Valued Guest, Thank you for taking the time to connect with our team on this matter. We sincerely hope to provide you a wonderful experience for the remainder of your stay. Please feel free to contact our Food & Beverage Managers at any time if you need further assistance.

10/10 Excellent

Mariflor, Pasadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Yongkang, Charlotte

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It's a very good hotel which gave me best travel experience in San Diego. It's quite in the evening when sit on the balcony. The staff are very friendly and helpful.
Stayed 4 nights in Jul 2022
Response from Mathieu Rapp (Resort Manager) on Jul 18, 2022
Dear Yongkang, I am elated to hear you had such a wonderful time here with us. We do hope to welcome you back again soon.