Ratings based on 1,123 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Inglewood, CA

Short San Diego Weekend Visit

Posted Jan 31, 2017
Pros: Quiet area, proximity to I-5 Fwy on/off-ramps, nearby eateries
Cons: Parking is a premium, the lot is shared with guests at the Homewood Suites Hotel next door; make sure the appliances i.e. refrigerator work;
Location: The location is very quiet and on a main road so that I could get to/from the Fwy quickly; I did not do anything in Carlsbad.
My overall stay was good. I had some hiccups on check-in, with the refrigerator and during my first overnight. 1) Upon check-in, I made it to my room only to have both key cards not work. When I returned to the front desk, the cards were rekeyed and a Facilities staff member met me at the elevator to escort me to my room and ensure that my key cards were working. They did and I was in my room. 2) I placed some water and cold drinks in the refrigerator on Thursday night and the next morning, everything was room temperature. I had checked that the fridge was plugged in and set to temperature the night before so I was unsure of the issue. I reported this to Guest Services on Friday morning and by Friday evening, the fridge was working properly. 3) I happened to go to bed a bit late on Thursday night and when I did, the light blinking from the ceiling smoke detector pierced the darkness like a beacon and the light coming in under the door was super bright. I like a dark room so I had to put a towel down near the door to block that light and I had no choice but to deal with the light on Thursday night as I did not want to deal with Facilities in my room at that late hour. The next morning, I did report the issue to Guest Services and when I came back to the room on Friday evening, they had covered the blinking light with some tape. Sleeping on Friday night and Saturday night were great.
5 out of 5
Recommended
for Everyone
by A verified traveler from c

Very nice hotel with modern feel. Room was updated

Posted Jan 23, 2017
We enjoyed our stay and will probably stay there again. This hotel was affordable, comfortable and updated. Room furniture was nice and new. Bathroom was spacious.
5 out of 5
by A verified traveler

easy convienet

Posted Jan 10, 2017
Always clean and nice good service easy access friendly good rates
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Great value

Posted Jan 9, 2017
This hotel was very nice. Our room was big and clean and the breakfast every morning was perfect. Would highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Dec 3, 2016
I booked a room, and didn't like it because i was on the first floor. Went back to the receptionist and told her I didn't like that I was so close to the door. She happily changed my room with no problems. Friendly staff, comfortable beds, clean hotel, and great location. Thanks for all your guys' help!
5 out of 5
by A verified traveler

Posted Nov 24, 2016 on Hotels
Service was amazing!!!! Everything was great eight he exception of the broken ac knobs. My seven year loved it, especially the breakfast! We would come back.
4 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Overall the hotel was excellent. Kid friendly , close to Legoland. Great location. Service was great. I would give it 5 star,but they had a scheduled power outage fron 12am to 5am. On our first night there. Apparently theere was some construcion across the street for that. Causing the outage to damage their routers so, we had no wifi. Our whole stay. Other than that small inconvenience everything was great. Would deff. Recomend and would return again.
4 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Older appearing ,clean,comfy

Posted Nov 19, 2016
Check in staff wonderful.Smiling, efficient, went out of her way to help. Room looked and smelled clean. AC just right. Bathroom not stocked with enough shampoo and lotion for 2 people but maid quickly brought more. Breakfast alone is a plus. Complimentary.Wide selection. Good quality . Beds clean. 4 pillows on each. Comfortable mattresses. Hotel full but still quiet.
5 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Wonderful
2 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Room.smelled like smoke. Instead of changing curtains they tried to clean and made smell worse.