Ratings based on 2,264 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Valencia, CA

Amazing as always!

Posted Feb 10, 2016
This is our fifth time staying at the Hard Rock Hotel. The experience is always amazing and the service is always excellent. They upgraded our room upon request when we checked in. The front desk staff was able to accommodate and anticipate our needs since we came late from a race in Temecula. The beds were comfortable and it wa the perfect place to recover from our race.
Comment from Hotel Management
Feb 10, 2016 by Manager, Hotel Management
Hi Karen! Thanks for the great review! The staff at Hard Rock Hotel San Diego always love having you as our guest. Thanks for staying with us again. We are so glad we could help you relax and unwind after your race. We can't wait for you to come back the next time you are in San Diego! James G. Manager
2 out of 5
by A verified traveler

Location location but the rest

Posted Feb 9, 2016
Great location but that does not make up for the poor customer experience. Dirty and run down hotel, dirt room, dirty pool area, rude dining and bar staff, ice machine not working. There are many other better hotels to pick from. Don't pick this one
Comment from Hotel Management
Feb 12, 2016 by Manager, Hotel Management
I am sincerely sorry for your disappointing stay with us. Thanks for the review. Your feedback is so appreciated and we are so sorry for the issues you experienced with our staff and hotel. This is not what we like to hear. We have passed your comments to the team and will use them for training and overall hotel improvement. We hope you will come back so we can provide you with a rock star stay! James G. Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay right downtown

Posted Feb 9, 2016
Location was great to get anywhere quickly right downtown -
Comment from Hotel Management
Feb 9, 2016 by Manager, Hotel Management
We're so happy you loved our location! We love being part of the Gaslamp Quarter. There is always so much going on in San Diego's most happening neighborhood, all just steps away from the Hard Rock Hotel San Diego. Come back soon! James G. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2016
Pros: Excellent staff
Cons: The elevator and the room key. I had to insert the room key 2 or 3 times each time before the elevator would go up.
Location: Excellent location at the entrance of the Gas Lamp District
We had a great time at the hotel. We arrived early, and the staff took our name and text us when a room was ready. He also set up the business center for me to, so, I can work while I waited for my room.
Comment from Hotel Management
Feb 10, 2016 by Manager, Hotel Management
Thank you for the great review. It’s so good to hear that our staff gave you the full VIP treatment. I am sorry to hear you had challenges with our elevators. Our guest's safety is our top priority and sometimes the key access in the elevator can slow things down a bit. I am very sorry for your inconvenience. We hope to see you again soon at the Hard Rock Hotel San Diego! James G. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, close to convention center

Posted Feb 3, 2016
This is a great hotel. Staff very courteous, clean rooms, great view, very close to convention center. Just across street. Plenty of really good restaurants writhing couple blocks to choose from. Defiantly will stay here again.
Comment from Hotel Management
Feb 3, 2016 by Manager, Hotel Management
We really appreciate the five star review! We love our location, too, and feel so fortunate to be close to so many of San Diego's major attractions. There's so many things nearby to do. Thanks for staying at the Hard Rock Hotel San Diego and for sharing your experience! We can't wait to see you again! James G. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2016
Everything was wonderful! Staff and the cleanliness was perfect
Comment from Hotel Management
Jan 26, 2016 by Manager, Hotel Management
Thanks for the amazing review! We are thrilled our Hard Rock Hotel San Diego exceeded your expectations. We hope you will stay with us again soon! James G. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Owings, MD

Great Location

Posted Jan 20, 2016
Pros: The hotel has an amazing sports bar and great breakfasts.
Cons: The only thing I would suggest is a nicer outside entrance.
Location: Great location for the convention center, restaurants, Midway Aircraft Carrier.
We thought the Hard Rock was very nice hotel. Our room was clean, stylish and the bed was very comfortable. We had excellent meals in the restaurants from a friendly wait staff. I enjoyed the decor and memorabilia and only wished there was more. The hotel location was excellent for touring the town and close to way to many good restaurants (it's so hard to chose). There is a parking garage next to the hotel for 15 a day if you want to skip the valet.
Comment from Hotel Management
Jan 21, 2016 by Manager, Hotel Management
Hi Jim, thanks for staying with us and recognizing our rock star restaurants and location! We love to make every guest's stay legendary, I'm glad we succeeded with you. From all of us at the Hard Rock Hotel San Diego - thanks and please visit us again soon! James G. Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vegas

Bem localizado, boa estrutura !!!

Posted Jan 20, 2016
Recomendo , tudo perto , melhores bares e restaurantes ao redor !!!
Comment from Hotel Management
Jan 22, 2016 by Manager, Hotel Management
Hi Michel, we're thrilled you loved the Hard Rock Hotel San Diego! It's awesome to hear you were blown away with our dining options. We love giving our guests different choices for different occasions. From 207 to Float, and MaryJanes's to Nobu, we've got the vibe, scene and cuisine for every occasion. Thanks for staying with us and we hope to see you again soon! James G. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from high desert, CA

Beautiful hotel

Posted Jan 20, 2016
My sister in law and I went down to San Diego to experience Gaslamp for a little getaway and I'm so glad I chose this hotel . It is in the perfect location so many amenities there with the spa the bars restaurants right in the hotel. I read a lot of complaints on other reviews about the noise and the dimness and I could see where that could happen. The dimness didn't bother me so much but I could see if you were in a room near a louder crowd in their room it could be a little destruptive but I would definitely take the gamble
Comment from Hotel Management
Jan 21, 2016 by Manager, Hotel Management
Thanks for the terrific review! We love what we do at the Hard Rock Hotel, and we can't thank you enough for recommending us! We are so glad that you chose us for your getaway we hope you will stay with us again on your next trip to San Diego! James G. Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Jan 19, 2016
Pros: Showers we amazing
Overall great experience. I highly recommend the Hard Rock. It did get a little noisy on occasion, but considering is in the Gas Lamp District, I think its understandable.
Comment from Hotel Management
Jan 19, 2016 by Manager, Hotel Management
I'm so happy to hear you enjoyed our hotel and your visit to San Diego. We are so sorry you experienced some volumes during your stay. At times the hotel can be a little spirited. Thank you for the recommendation. We can't wait to have you back soon! James G. Manager
Comment from Hotel Management
Jan 19, 2016 by Manager, Hotel Management
I'm so happy to hear you enjoyed our hotel and your visit to San Diego. We are so sorry you experienced some volumes during your stay. At times the hotel can be a little spirited. Thank you for the recommendation. We can't wait to have you back soon! James G. Manager