Ratings based on 2,675 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
82% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Room is clean and very fresh

Posted Sep 29, 2016
Pros: Clean and Modern, love the rock and roll feel to it.
Cons: complimentary water bottles in the room
Location: Location is awesome right next to Petco Park.
Check in was quick and easy but valet was a bit pricey for me I would've tipped $20 than pay $45 but no worries I made it work anyway. Everything about the hotel is awesome especially all the amenities included.
Comment from Hotel Management
Sep 30, 2016 by Manager , Hotel Management
Thanks for the fabulous review! We love knowing you had a terrific experience at Hard Rock Hotel San Diego and we look forward to your next stay! James G. Manager
5 out of 5
by A verified traveler

Would stay again

Posted Sep 29, 2016
Cons: Those awful pillows
Great hotel over all. My only real negative comment is that they have the worst pillows I have ever slept on. They should offer a free 20 min Shoulder/neck massage after sleeping on those awful things. 207 was good for drinks after the ball game, bartenders were awesome, security was a little annoying. Gaslamp district has weird rules about when you can not longer drink on a patio, or last call or even how late you can buy beer from the store. Room was clean and otherwise comfortable. Check in was great.
Comment from Hotel Management
Sep 29, 2016 by Manager , Hotel Management
Thanks so much, Sabrina, for the helpful review! We're happy to know you loved your experience at Hard Rock Hotel San Diego other than the pillows, we will look into that! We hope you'll be back soon! James G. Manager
3 out of 5
by A verified traveler from Texas

Great location for Gaslamp District.

Posted Sep 27, 2016
This hotel is really basic for the price. The amenities are limited: No in room coffee, no fridge for personal use, no bright lighting or outlet near the mirror. Lobby is hip, but you'll still wait a while for the check in and the check out. Concierge was hard to find. Pool so crowded there was nowhere to sit. The mgr comp'd me for my complaints and then it wasn't noted on my bill, so I was nearly charged for it at checkout. Good thing I waited in line and didn't do express check out! Complimentary bike rentals was the biggest perk. Loved that!
Comment from Hotel Management
Sep 28, 2016 by Manager , Hotel Management
Thanks for staying with us and letting us know the areas where we need to improve. We love providing our guests with a terrific experience, so we apologize for falling short this time. Please give us another opportunity as we'd love to make your next stay perfect in every way. James G. Manager
5 out of 5
by A verified traveler from Toronto, Canada

Great Hotel in the Gaslamp Quarter!

Posted Sep 27, 2016
Was an overall enjoyable and pleasant stay. Hotel staff are very helpful and knowledgeable. Hotel property was very well maintained and the rooms provided all that was required.
Comment from Hotel Management
Sep 27, 2016 by Manager , Hotel Management
Thanks so much, John, for the great review! We're happy to know you loved your experience at Hard Rock Hotel San Diego! We hope you'll be back soon! James G. Manager
5 out of 5
by A verified traveler

Awesome hotel, will definitely go back.

Posted Sep 23, 2016
Awesome, we had fun, great amenities, the hotel room is great, will definitely go back.
Comment from Hotel Management
Sep 24, 2016 by Manager , Hotel Management
What a terrific review - thank you! All of us at Hard Rock Hotel San Diego are about creating a memorable, rock-star experience for our guests, and Can't wait to see you again! James G. Manager
4 out of 5
by A verified traveler from East Sussex

Great location for restaurants shops and bars

Posted Sep 19, 2016
Pros: Typical Hard Rock memorabilia dotted around. Room was excellent. Staff were very friendly and helpful.
Cons: Should incorporate a Hard Rock Cafe. Parking arrangements were inconvenient as valet parking was expensive so nearby multi-story was only alternative.
Location: Plenty of shops, bars and restaurants within minutes walk and Padres Stadium is one minute walk away.
Lovely stay, staff accommodated any requests promptly and efficiently. Room was excellent. Disappointed that the hotel did not include a Hard Rock Cafe as the bar in hotel lobby area was not great. Pool bar was good but didn't serve Hard Rock cocktails and when we were there the blender was broken.
Comment from Hotel Management
Sep 20, 2016 by Manager , Hotel Management
Your review makes us happy, Doug! We apologize that our blender was not working during your stay, but it's good to know your stay was good otherwise. We love delivering a one of a kind experience at Hard Rock Hotel San Diego, and we look forward to your next stay! James G. Manager
4 out of 5
by A verified traveler from v

Nice! But no parking foenthe hotel

Posted Sep 12, 2016
Good hotel. But charging $50 dollar for parking daily is sucks.
Comment from Hotel Management
Sep 12, 2016 by Manager , Hotel Management
Thanks for taking the time to share your experience. We appreciate your feedback about the cost of our valet service. While our service is convenient and the daily fee covers in-and-out privileges, we do understand your comments. There is a parking lot across the street if you'd prefer to park on your own at a lower rate than the hotel's valet. Thanks again for your feedback and we would love to have you as our guest again! James G. Manager
5 out of 5
by A verified traveler from Carlsbad

Great location in the Gaslamp District!

Posted Sep 12, 2016
Location: Great location for walking around downtown. Plenty of bars and restaurants to choose from! And of course, the rooftop bar at the Hard Rock is great!
Everything was perfect from the moment we arrived. Everyone was friendly, courteous and professional. Will stay here again!
Comment from Hotel Management
Sep 12, 2016 by Manager , Hotel Management
Hi Donna, thank you for staying with us and taking the time to leave us a review! It's great to know you loved our location and our staff as much as we do! Hope you can visit Hard Rock Hotel San Diego again soon! James G. Manager
3 out of 5
by A verified traveler

Posted Sep 10, 2016
Good location. Walking distance to a lot of restaurants and Petco.
Comment from Hotel Management
Sep 11, 2016 by Manager, Hotel Management
Thanks so much for your review. We're glad you enjoyed your stay with us, and it sounds like you made the most of our downtown San Diego location. We hope you'll visit Hard Rock Hotel San Diego again soon! James G. Manager
5 out of 5
by A verified traveler

Nice hotel. Room was very clean.

Posted Sep 8, 2016
Had a great stay here. Very nice looking hotel and room was very clean. Right at the heart of San Diego.
Comment from Hotel Management
Sep 8, 2016 by Manager , Hotel Management
Thanks for the positive comments! We're so glad to know you loved your suite and your stay rocked. All of us at Hard Rock Hotel San Diego want to thank you for being our guest, and we'd love to see you again soon! James G. Manager