Property amenity

Reviews of Hard Rock Hotel San Diego

4 out of 5
Hard Rock Hotel San Diego
207 5th Ave, San Diego, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1248 out of 2039 reviews" "
Rating 8 - Good. 383 out of 2039 reviews" "
Rating 6 - Okay. 175 out of 2039 reviews" "
Rating 4 - Poor. 110 out of 2039 reviews" "
Rating 2 - Terrible. 123 out of 2039 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Marcus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave in rooms but you can request one from the front desk. No room in the refrigerator to store leftovers they stock them with drinks and beers.
Stayed 3 nights in Mar 2024

10/10 Excellent

Marla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff ready to help with any need. Friendly and knowledgeable about the area surrounding the hotel. Looking forward to our return.
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 27, 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!

2/10 Terrible

Charee

my bedsheets had stains on them. There was no soap or anything for the bathroom. There was arguing and fighting throughout the night in the hallway.
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 27, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

10/10 Excellent

diana

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and clean Staff was amazing
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 25, 2024
Thank you so much for the great review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Leanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at the hard rock 🌹
Stayed 2 nights in Mar 2024
Response from Hard Rock Team on Mar 25, 2024
Thank you so much for the great review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

8/10 Good

Lee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice hotel. My shower handle was loose and didn’t work well, but otherwise nice. They thought of everything, however mini bar and drinks in the room were crazy expensive. Pool was nice. Bar was mediocre. I didn’t eat at the restraunt, but heard good things
Stayed 3 nights in Mar 2024
Response from Hard Rock Team on Mar 25, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable, but we understand we can make improvements for next time. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

6/10 Okay

Benjamin Wesley, Yellow Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hard Rock Team on Mar 23, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

10/10 Excellent

julie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants inside, nice pool and gym
Stayed 2 nights in Mar 2024
Response from Hard Rock Team on Mar 21, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Maria, San Bernardino

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot if you’re interested in being in gaslamp area. The hotel is clean and luxurious. Staff is helpful.
Stayed 1 night in Mar 2024
Response from Thank You for choosing the Hard Rock Hotel San Die on Mar 19, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hard Rock Hotel Rocks!! The rooms were cool, with a great designing vibe! The pool and outdoor areas are very inviting and with great views of downtown and the bay!
Stayed 1 night in Mar 2024
Response from Thank You for choosing the Hard Rock Hotel San Die on Mar 19, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Marco

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with great views. Rooms are clean. Only negative was that there was no usb outlets or wireless charging stations. Most hotels have those now. Other than that great experience and would stay again.
Stayed 2 nights in Mar 2024
Response from Thank You for choosing the Hard Rock Hotel San Die on Mar 19, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

Gigi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Very clean and comfortable.
Response from Thank You for choosing the Hard Rock Hotel San Die on Mar 19, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

6/10 Okay

REZA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except we had asked fir balcony but we got the smallest balcony facing parking lots
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 18, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

8/10 Good

karim

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 18, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Stayed 2 nights in Mar 2024
Response from Hard Rock Team on Mar 18, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

8/10 Good

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos are misleading, a main reason for this room was the bathtub that they did not offer.
Stayed 1 night in Jan 2024
Response from Hard Rock Team on Mar 18, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service
I usually love this hotel. I’ve stayed about 25 times. 207 and Float are excellent bars in the hotel. I was there on business. I usually have multiple meetings for a drink at the property. But on Saturday, the busiest day of the convention, they closed both 207 and Float for private events. So there was no place in my hotel to have multiple meetings over a drink! That’s why I stay there.
Stayed 3 nights in Mar 2024
Response from Hard Rock Team on Mar 13, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the Rockstar Experience you deserve.

10/10 Excellent

Kaci

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly best hotel we have stayed at in a while!!! Awesome location and great rooms! Highly recommend
Stayed 2 nights in Mar 2024
Response from Hard Rock Team on Mar 18, 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

8/10 Good

Alfredo

Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 27, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

10/10 Excellent

MARCO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!!
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 13, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

Steven, Naperville

Liked: Cleanliness, staff & service, amenities
Great location! Next to literally everything (dining, bay, ball park, shopping).
Stayed 3 nights in Feb 2024
Response from Hard Rock Team on Mar 13, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

8/10 Good

Brittany, Baton Rouge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 27, 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Jeff

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 2 nights in Mar 2024
Response from -Hard Rock Team on Mar 5, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hard Rock Team on Mar 25, 2024
Thank you so much for the great review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Feb 2024
Response from Hard Rock Team on Mar 25, 2024
Thank you so much for the great review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Annjanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hard Rock Team on Mar 25, 2024
Thank you so much for the great review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay as aways
Stayed 1 night in Mar 2024
Response from -Hard Rock Team on Mar 5, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was check and easy. Staff were super efficient.
Stayed 1 night in Mar 2024
Response from -Hard Rock Team on Mar 5, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Alfredo, Burbank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from -Hard Rock Team on Mar 5, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel in the heart of gas lamp district!
Stayed 3 nights in Feb 2024
Response from -Hard Rock Team on Mar 5, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

4/10 Poor

Kyle

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from -Hard Rock Team on Mar 5, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

10/10 Excellent

Daisy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and unique hotel. Everything is a walk away which was the main reason we chose this hotel.
Stayed 1 night in Feb 2024
Response from -Hard Rock Team on Mar 5, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Alyssa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and early check-in was much appreciated! Very convenient location next to lots of food and convention center. Did not get free room upgrade like Expedia VIP had mentioned though.
Stayed 3 nights in Feb 2024
Response from Hard Rock Team on Mar 5, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

6/10 Okay

david

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Feb 2024
Response from Hard Rock Team on Mar 21, 2024
We are sad to hear you didn't have a 5 star experience with us. We'd like to speak with you more about your experience and make things right. Please send us an email at guestservices.hardrock@hardrockhotelsd.com at your earliest convenience to further discuss your stay. Thank you for reaching out to us with your feedback.

8/10 Good

Jerome, Garden Grove

Stayed 1 night in Feb 2024
Response from Hard Rock Team on Mar 21, 2024
Thank you so much for the 4-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

8/10 Good

Gilbert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I did not like that the bar/restaurant closed so early and the person who checked us in was rude and condescending.
Stayed 2 nights in Feb 2024
Response from Hard Rock Team on Mar 27, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable, but we understand we can make improvements for next time. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

Ronnesha

Stayed 1 night in Feb 2024
Response from Hard Rock Team on Mar 21, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

2/10 Terrible

MARTIN

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from -Hard Rock Team on Mar 5, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

10/10 Excellent

Johnathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and gray staff will definitely return
Stayed 1 night in Feb 2024
Response from Hard Rock Team on Feb 25, 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit

10/10 Excellent

Isidro

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hard Rock Team on Mar 5, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Mayra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Staff was amazing.
Stayed 1 night in Feb 2024
Response from Hard Rock Team on Feb 25, 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit

6/10 Okay

Shivali

Stayed 6 nights in Feb 2024
Response from Hard Rock Team on Mar 21, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

2/10 Terrible

Matthew

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
To start the room was dusty and with white hair from last person to stay there . I asked them to redo the cleaning if possible while we went out .. when returning our door was left open by housecleaning and because we were traveling with baby we weren’t sure if someone broke in or not. Called the front desk and advise the door and lock mechanism does not work as designed and needed to be changed rooms since I felt unsafe .
Stayed 1 night in Feb 2024
Response from Hard Rock Team on Feb 25, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Hard Rock Team on Mar 21, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

2/10 Terrible

Jerardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hard Rock Team on Mar 21, 2024
We are sad to hear you didn't have a 5 star experience with us. We'd like to speak with you more about your experience and make things right. Please send us an email at guestservices.hardrock@hardrockhotelsd.com at your earliest convenience to further discuss your stay. Thank you for reaching out to us with your feedback.

10/10 Excellent

Marcela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is wonderful.
Stayed 1 night in Feb 2024
Response from Hard Rock Team on Feb 19, 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

6/10 Okay

Danny

Stayed 4 nights in Feb 2024
Response from Hard Rock Team on Mar 21, 2024
We are sad to hear you didn't have a 5 star experience with us. We'd like to speak with you more about your experience and make things right. Please send us an email at guestservices.hardrock@hardrockhotelsd.com at your earliest convenience to further discuss your stay. Thank you for reaching out to us with your feedback.

2/10 Terrible

Nathaniel

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Reception can be better.
Stayed 1 night in Feb 2024
Response from Hard Rock Team on Feb 6, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

10/10 Excellent

Tim

Stayed 1 night in Jan 2024
Response from Hard Rock Team on Mar 21, 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

8/10 Good

Erin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Hard Rock for my sisters 50th Birthday. The rooms are nice and spacious but our room definitely had some wear and tear. The shower was a bit odd and the sink faucets very strange but still a comfortable room. All of the staff were awesome from check in, valet to the bar. We enjoyed happy hour at the 207 Bar and the food was good. $60 for parking is a bit outrageous but it is downtown SD. For the price overall I would recommend this hotel for a fun downtown stay.
Stayed 1 night in Jan 2024
Response from Hard Rock Team on Feb 6, 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable, but we understand we can make improvements for next time. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!