Avoid at all cost!
Posted Mar 26, 2017
We checked-in after driving 7 hours to get to the hotel. The lobby was closed so I had to try to talk to the desk clerk through a small slit in the glass window. Not an easy thing to do when THE FREEWAY IS RIGHT THERE!!! The off-ramp is their driveway! There were homeless people wandering around me as I was trying to check in too - but the desk clerk was safe. After driving around to where our room was, we found the elevator but, once on, we couldn't wait to get off - it smelled like filth and urine. Our room wasn't much better. Dirty carpets, no wifi as promoted, old furniture and street and freeway noise. When I made the reservation I wanted a hotel that had a hot tub but it was broken. I sent my husband down and to tell the desk clerk we weren't staying another night. She said we would have to talk to the manager in the morning. The manager couldn't bare to show her face the next day however, so we ran messages through the desk clerk who said the manager was refusing to cancel our reservation. I even called Expedia to complain and the rep couldn't get the manager on the phone either! We took all our belongings when we left so eventually they did cancel our reservation (not that I was going to stay there another minute). It took another couple of calls to Expedia to get my money back however. A reputable hotel would have refunded the money right away, but, then again, a reputable hotel would be interested in guest happiness and reviews. SAVE YOUR MONEY GO ELSEWHERE!!!
Comment from Hotel Management
Mar 29, 2017 by c, Hotel Management
We're sorry you were unhappy-we'll work hard to fix the issue you experienced. We do value your business and hope that you will give us another opportunity to serve you