Ratings based on 707 Verified Reviews

2.6 out of 5
41% of guests recommend
2.9 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Pomona Ca

Nice hotel near the hospital

Posted Apr 3, 2017
The location is right in back of the freeway need to pay close attention to not miss the entrance.
Comment from Hotel Management
Apr 4, 2017 by c, Hotel Management
Thank you for staying with us. We work hard to make our guests happy. We do hope to see you again .
1 out of 5
by A verified traveler from Mesa, AZ

Avoid at all cost!

Posted Mar 26, 2017
Pros: The pictures look nice BUT ARE DECEIVING!!! There wasn't anything I liked about this hotel.
Cons: Tear it down and make a parking lot out of it.
Location: Location is terrible, right off the freeway. Things to do: get ear plugs and worry that a car doesn't lose control and end up in your room.
We checked-in after driving 7 hours to get to the hotel. The lobby was closed so I had to try to talk to the desk clerk through a small slit in the glass window. Not an easy thing to do when THE FREEWAY IS RIGHT THERE!!! The off-ramp is their driveway! There were homeless people wandering around me as I was trying to check in too - but the desk clerk was safe. After driving around to where our room was, we found the elevator but, once on, we couldn't wait to get off - it smelled like filth and urine. Our room wasn't much better. Dirty carpets, no wifi as promoted, old furniture and street and freeway noise. When I made the reservation I wanted a hotel that had a hot tub but it was broken. I sent my husband down and to tell the desk clerk we weren't staying another night. She said we would have to talk to the manager in the morning. The manager couldn't bare to show her face the next day however, so we ran messages through the desk clerk who said the manager was refusing to cancel our reservation. I even called Expedia to complain and the rep couldn't get the manager on the phone either! We took all our belongings when we left so eventually they did cancel our reservation (not that I was going to stay there another minute). It took another couple of calls to Expedia to get my money back however. A reputable hotel would have refunded the money right away, but, then again, a reputable hotel would be interested in guest happiness and reviews. SAVE YOUR MONEY GO ELSEWHERE!!!
Comment from Hotel Management
Mar 29, 2017 by c, Hotel Management
We're sorry you were unhappy-we'll work hard to fix the issue you experienced. We do value your business and hope that you will give us another opportunity to serve you
1 out of 5
by A verified traveler

Bedbugs and cockroaches in room

Posted Mar 23, 2017
Cons: Get rid of the bugs, and improve staff attitude.
Location: R
Got a room at this hotel for our visiting grandson his wife and two month old great grandson. Had bedbugs and cockroaches in assigned room. When we complained of this to front desk , they moved them to a newly remodeled room with the same amenities, and tried to charge ten dollars more per day because it was an upgrade. At the end when we went to get our deposit back they told us we were at the wrong hotel because it was booked and paid through Expedia. Finally after approx.. 45 minutes of dealing with their staff, we got it back. During this 45 minutes, other people came in complaining of bugs in their rooms. Would not recommend this hotel.
Comment from Hotel Management
Mar 26, 2017 by c, Hotel Management
we're sorry you were unhappy-we'll work hard to fix the issues you experienced. we do value your business and hope that you will give us another opportunity to serve you.
2 out of 5
by A verified traveler from sd

Stinky room. The pool was close the whole week

Posted Mar 20, 2017
The pool was closed the whole week we were there. The coffee and muffins should not be call breakfast is very poor and is only available till 9am. The whole place smell like cigarettes
Comment from Hotel Management
Mar 21, 2017 by c, Hotel Management
we're sorry you were unhappy-we'll work hard to fix the issue you experienced. we do value your business and hope you will give us another opportunity to serve you
2 out of 5
by A verified traveler from moreno valley

Need to up grade

Posted Mar 9, 2017
It wasn't what I expected had a lot of hanging out around the hotel,furniture needs to be upgraded didn't smell clean couldn't take shower rust in bathtub. Didn't see or even want breakfast didn't trust it
Comment from Hotel Management
Mar 12, 2017 by c, Hotel Management
We're sorry you were unhappy-we'll work hard to fix the issue you experienced. we do value your business and hope that you will give us another opportunity to sever you.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to work

Posted Mar 6, 2017
We are homeless the heritage is 5 mins walking distance from by job. For the most part we usually have a nice room. Though it's hard paying a $50 dollar deposit on top of the dailycost for a nicer room . We've spent a lot a money since December 2016, sometimes for weeks at a time. It would be nice if we could get comped a couple free nites sometimes
Comment from Hotel Management
Mar 8, 2017 by c, Hotel Management
Thank you for staying with us. We do value your business and hope to keep seeing you.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to work

Posted Mar 6, 2017
For the most part the staff, hotel etc. are okay. We stay there because it's 5 mins from my job.
Comment from Hotel Management
Mar 8, 2017 by c, Hotel Management
thank you for staying with us. we hope to see you again
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to work

Posted Feb 3, 2017
My daughter and I are homeless. We have been moving around a lot. The Heritage Inn has been the nicest place we've stayed and it's close to my work.
Comment from Hotel Management
Feb 5, 2017 by c, Hotel Management
Thank you for staying with us! we do value your business and hope to see you again.
5 out of 5
by A verified traveler

Posted Jan 13, 2017 on Hotels
Comment from Hotel Management
Jan 22, 2017 by General Manager, Hotel Management
Thank you for saying with us. We do appreciate your business and hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place close to my work

Posted Jan 11, 2017
Are room was comfortable and the staff is friendly and helpful
Comment from Hotel Management
Jan 11, 2017 by c, Hotel Management
Thank you for staying with us! We do value your business and hope to see you again soon