Room, 2 Queen Beds, Non Smoking | Desk, blackout drapes, free WiFi, bed sheets

Reviews of Hotel Milagro

2 out of 5
Hotel Milagro
70 Broadway, Chula Vista, CA

Reviews

7.6

Good

Rating 10 - Excellent. 189 out of 501 reviews" "
Rating 8 - Good. 155 out of 501 reviews" "
Rating 6 - Okay. 67 out of 501 reviews" "
Rating 4 - Poor. 44 out of 501 reviews" "
Rating 2 - Terrible. 46 out of 501 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from zahid on Apr 21, 2024
Thank you very much for sharing your 5/5 star review. Your positive words of recognition are truly meaningful to us all here at Hotel Milagro. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon.

4/10 Poor

Marissa, Los Angeles

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Very noisy, very unsafe , not recommended
Stayed 1 night in Apr 2024
Response from zahid on Apr 21, 2024
Thank you for choosing us for your recent visit. We are genuinely sorry for the experience you had with cleanliness of your room and for the way it negatively impacted your visit. We strive to be your home away from home and we are grateful for your feedback. We will share these concerns with the appropriate individuals to ensure this does not happen again. We regret not being able to give you the best experience possible. We would like to discuss these concerns in more detail with you; we request you to reach out to us directly, so that we can assist you further at hotelmilagro@ellishospitality.com or you can the hotel directly at 619-691-8118..

8/10 Good

Marcy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marcy on Apr 11, 2024
Thank you very much for taking the time to share your wonderful feedback following your most recent experience atHotel Milagro. I’m delighted we had the opportunity to welcome you and that you had such a wonderful time. It makes us so happy to hear that your experience was 4-stars as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back again in the near future. Thank you again!

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from Jessica on Apr 11, 2024
Thank you very much for sharing your 5/5 star review. Your positive words of recognition are truly meaningful to us all here at Hotel Milagro. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon.

4/10 Poor

Haley

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The man at the counter was kind. Everything else was terrible. Photos online are misleading, the area is terrible, the hotel itself dirty, we felt unsafe and stayed somewhere else. When asked what could be done as far as a refund, I was told they do no such thing for any reason.
Stayed 1 night in Mar 2024
Response from u on Mar 18, 2024
Hi ________ We truly apologize for the inconveniences you had while you were with us. Every stay with us should be clean and comfortable, so we're very disappointed we fell short. Please reach out to us at hotelmilagro@ellishospitality.com if you would like to discuss these issues further. Thanks for taking the time to let us know about your experience. Our goal is to be your home away from home and We hope that we may get another opportunity to serve you in the near future.

2/10 Terrible

Rebecca

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst hotel to have ever stayed in. Not sure how Expedia is even associated and promoting this property, let alone how it got such a high rating from other reviewers. There was dried blood on the sheets, the bathroom was covered in mold, there was a 1 inch gap between the top of my door and the door frame, the room smelled like weed despite being smoke-free, and when we turned on the AC it was blowing air that smelled like urine. We barely slept and left after 1 night into our 3 night reservation. Horrific.
Stayed 3 nights in Mar 2024
Response from u on Mar 18, 2024
Hi ________ We truly apologize for the inconveniences you had while you were with us. Every stay with us should be clean and comfortable, so we're very disappointed we fell short. Please reach out to us at hotelmilagro@ellishospitality.com if you would like to discuss these issues further. Thanks for taking the time to let us know about your experience. Our goal is to be your home away from home and We hope that we may get another opportunity to serve you in the near future.

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from j on Mar 11, 2024
Thank you for choosing us for your recent visit. We are genuinely sorry for the experience you had

10/10 Excellent

Gaby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and made our stay comfortable.
Stayed 1 night in Feb 2024
Response from SV on Feb 28, 2024
Dear Gaby, Thank you for choosing to stay with us at Hotel Milagro. We are thrilled to see you found our staff helpful and that you had a comfortable stay. We hope to see you soon and safe travels!

2/10 Terrible

Kenyatta

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SV on Feb 28, 2024
Dear Kenyatta, Thank you for your feedback. We would like to understand your rating. Please feel free to give us a call to discuss your stay with us.

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service
The room was spacious, and for a one-night stay, it was okay. The area surrounding the hotel is on the shady side.
Stayed 2 nights in Feb 2024
Response from l on Feb 20, 2024
Thank you very much for sharing your 5/5 star review. Your positive words of recognition are truly meaningful to us all here at Hotel Milagro. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon.

10/10 Excellent

chona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 2 nights in Feb 2024
Response from l on Feb 20, 2024
Thank you very much for sharing your 5/5 star review. Your positive words of recognition are truly meaningful to us all here at Hotel Milagro. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon.

8/10 Good

Joaquin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Feb 2024
Response from Hotel Milagro on Feb 14, 2024
Thank you for taking the time to share your feedback about your recent stay at Hotel Milagro. We're delighted to hear that you had a positive experience with our customer service. Your satisfaction is our priority, and we're glad that our team was able to meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future!

6/10 Okay

Luis

Traveled with group
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from v on Jan 13, 2024
Luis, Thank you for your review. We sincerely apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we regret that your experience fell short of our expectations. We are committed to making improvements to enhance the overall guest experience. We appreciate your valuable feedback and hope for the opportunity to welcome you back in the future for a more satisfying stay.

6/10 Okay

Sarita

Business traveler
The shower water pressure was next to nothing.
Stayed 1 night in Jan 2024
Response from Hotel Milagro on Jan 10, 2024
Sarita, Thank you for taking the time to share your comments about your recent stay with us. We are sorry your shower pressure was low. Our goal is to provide outstanding hospitality in all areas of our hotel. We are grateful for your feedback as we continually strive to improve our efforts. We hope to have another opportunity to better your experience with us the next time your travels bring you back to our hotel.

8/10 Good

Rachadapon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place. Room and bed are big and comfortable. staff was nice. they sre pet friendly!
Stayed 2 nights in Dec 2023
Response from Hotel Milagro on Jan 10, 2024
Rachadapon, Thank you for sharing your great feedback. Your kind words regarding our nice staff mean alot to our entire Team. We strive to provide the best experience for all of our guests and are very excited to have provided you a memorable stay. We hope to see you again soon. Travel Safe!

4/10 Poor

JOSE

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Milagro on Jan 10, 2024
Jose, thank you for your 2 out of 5 stars review

6/10 Okay

Arun

Stayed 2 nights in Dec 2023
Response from SV on Jan 24, 2024
Dear Arun,Thank you for sharing your feedback. We value all input from our guests and are committed to providing the best experience possible. If you have specific concerns or suggestions you'd like to share, please feel free to reach out to our team directly. We appreciate your time and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Vamsi

Stayed 5 nights in Dec 2023
Response from . on Jan 8, 2024
Thank you very much for sharing your 5/5 star review. Your positive words of recognition are truly meaningful to us all here at Hotel Milagro. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon.

8/10 Good

Bradley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for the money
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 27, 2023
Bradley, thank you for your recent stay at Hotel Milagro and your kind comment

2/10 Terrible

Jose rene

Traveled with family
Disliked: Amenities
Did my reservation a week in advance got confirmation. When I arive at hotel they had overbooked and did not have a room for me. The hotel attended the send me to a Different hotel 6 blocks away. I denied to accept. The property was degraded, loud music in parking lot. And meny low life people loitering the premises. It felt very unsafe
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Jose, We apologies for the inconvenience of the overbooking you encounter at out location, we hope you can give us another opportunity to when ever your in Chula Vista.

10/10 Excellent

J Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Jesus, Thank you for your 5 out of 5 stars

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Luis, thank you for your 5 stars rating

10/10 Excellent

Elisha May

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people were nice, there’s a guard at night that roams the property
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Elisha, Thank your recent stay, our guests safety is our number one goal, we hope to see you soon

2/10 Terrible

Jaime, Bellingham

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Jaime, thank you for your 1 stars rating

6/10 Okay

Yvonne

Stayed 5 nights in Dec 2023
Response from Hotel Milagro on Jan 10, 2024
Yvonne, thank you for your 3 out of 5 stars review

4/10 Poor

Itis

Stayed 1 night in Dec 2023
Response from SV on Dec 13, 2023
Dear Itis, Thank you for choosing us for your recent visit. We are genuinely sorry for the experience you had during your visit. We strive to be your home away from home and we are grateful for your feedback. We regret not being able to give you the best experience possible. We would like to discuss your concerns in more detail with you; we request you to reach out to us directly so that we can assist you further at hotelmilagro@ellishospitality.com or you can the hotel directly at 619-691-8118..

8/10 Good

Sander

Stayed 2 nights in Dec 2023
Response from SV on Dec 13, 2023
Thank you very much for sharing your 8/10 star review. Your rating is truly meaningful to us all here at Hotel Milagro. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Look elsewhere
Stayed 1 night in Dec 2023
Response from SV on Dec 13, 2023
We're sorry to hear your experience fell short of expectations. Your feedback is valuable, and we'd like to understand more about your concerns to improve. If you're open to discussing your stay further, please reach out to us directly. We're committed to ensuring our guests have a pleasant stay and address any issues promptly.

10/10 Excellent

david

Stayed 1 night in Dec 2023
Response from SV on Dec 13, 2023
Dear David,Thank you for choosing to stay at Hotel Milagro and for sharing your positive feedback! We're thrilled to hear that you had an excellent experience during your stay. Our team works hard to ensure that every guest feels comfortable and enjoys their time with us.We appreciate your kind words and hope to welcome you back for another fantastic stay in the future. If there's anything specific you loved about your visit or anything we can do to make your next stay even better, please let us know.Looking forward to hosting you again soon!

4/10 Poor

Dani

Stayed 1 night in Dec 2023
Response from Management on Dec 29, 2023
Dani, Thank you for your 2 out of 5 stars rating.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 27, 2023
Thank you for your 2 stars rating

8/10 Good

wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from SV on Dec 13, 2023
Thank you very much for sharing your 4/5-star review. Your positive rating is truly meaningful to us all here at Hotel Milagro. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon.

8/10 Good

Mario

Stayed 2 nights in Nov 2023
Response from Hotel Management on Dec 27, 2023
Mario, Thank you for your 4 out of 5 stars

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
AC/Heater sounded like a train rumbling right through the room. Had to turn it off it was so bad.
Stayed 1 night in Nov 2023
Response from SV on Nov 29, 2023
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the AC/Heater noise disturbance during your stay. Please be assured that we'll look into this issue immediately to ensure our guests have a comfortable and peaceful experience. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

kevin

Stayed 1 night in Nov 2023
Response from SV on Nov 29, 2023
Thank you for your perfect rating! We appreciate your support and hope to welcome you back for another wonderful stay soon.

10/10 Excellent

Alicia

Stayed 1 night in Nov 2023
Response from SV on Nov 29, 2023
Thank you for your perfect rating! We appreciate your support and hope to welcome you back for another wonderful stay soon.

8/10 Good

Lydia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. It would be good to expand the front office to offer guest a separate bathroom upon check-in we traveled 6 hours and needed a bathroom. We were allowed to use a room restroom but it would be more convenient to have one near the office for guests only if needed. Also it would allow for staff to accommodate more then one guest at the front desk. The location was convenient. The rooms were comfortable and well equipped with frig and microwave, coffee maker. Like the shutters instead of curtains and the LVP flooring. Would stay here again.
Stayed 1 night in Nov 2023
Response from SV on Nov 15, 2023
Thank you for your review and suggestions. We appreciate your kind words about our staff and your positive comments about our amenities and room features. We'll certainly take into consideration your feedback about the front office space and the possibility of a guest restroom for added convenience. It's valuable insights like yours that help us enhance our guests' experience. We're glad you enjoyed your stay overall and hope to welcome you back soon!

10/10 Excellent

Henry

Stayed 1 night in Nov 2023
Response from SV on Dec 13, 2023
Thank you very much for sharing your 5/5 star review. Your positive words of recognition are truly meaningful to us all here at Hotel Milagro. I will be sharing your review during our next meeting with our team and ownership who will be very excited to hear about your stay. We sincerely value and appreciate your loyalty to our hotel and we look forward to welcoming you back again soon.

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing I didn’t like not enough parking
Stayed 1 night in Nov 2023
Response from SV on Nov 15, 2023
Thank you for the perfect score and for sharing your feedback. We apologize for any inconvenience caused by the limited parking. We're continually exploring ways to optimize our parking facilities to better accommodate our guests. Your input is valuable, and we hope to have the opportunity to host you again in the future.

8/10 Good

Jim, Long Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good hotel for the price. Not in the best area but the rooms are very well kept and clean. The staff was very friendly and professional.
Stayed 1 night in Nov 2023
Response from SV on Nov 15, 2023
Thank you for your review! We're glad you found our rooms clean and well-maintained, and it's wonderful to hear that our staff made your stay enjoyable. We understand your concern about the area, and we continuously strive to provide a safe and welcoming environment for all our guests. Your feedback is valuable, and we hope to welcome you back for another pleasant stay in the future!

8/10 Good

Ken

Business traveler, Traveled with partner
Price and location were good Shower was not hot enough No light over sink for mirror
Stayed 1 night in Nov 2023
Response from SV on Nov 15, 2023
Thank you for choosing our hotel and for sharing your feedback. We're glad to hear you found the price and location suitable. We apologize for the inconvenience with the shower temperature and the lighting; your feedback helps us improve. We'll look into these matters to ensure a more comfortable stay for our guests in the future. We appreciate your valuable input and hope to welcome you back soon.

10/10 Excellent

Mitchel

Liked: Cleanliness, staff & service, property conditions & facilities
I liked all of it..
Stayed 2 nights in Oct 2023
Response from SV on Nov 8, 2023
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. If you ever have any suggestions or if there's anything specific that made your stay exceptional, please let us know. We're here to make your future visits just as wonderful!

6/10 Okay

Alan

Business traveler
Liked: Staff & service, amenities
There was hair around my room and there was marihuana smoke smell in the alleyway.
Stayed 1 night in Oct 2023
Response from SV on Nov 8, 2023
We apologize for the inconveniences you experienced during your stay. Your feedback is important to us, and we're committed to providing a clean and pleasant environment for all our guests. We'll address the issues you mentioned with our housekeeping and maintenance teams to ensure a more satisfactory experience in the future. Thank you for bringing this to our attention. If you choose to stay with us again, we'll strive to make your next visit more enjoyable.

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Milagro on Nov 1, 2023
Thank you for choosing Hotel Milagro for your stay. We appreciate your feedback and are pleased to see that you had a good experience. If you have any further comments or if there's anything we can do to enhance your next stay, please don't hesitate to reach out. We look forward to hosting you again in the future!

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and comfortable.
Stayed 1 night in Oct 2023
Response from Hotel Milagro on Nov 1, 2023
We're delighted to hear that you found your stay at Hotel Milagro to be clean and comfortable. Our team takes pride in providing a welcoming and well-maintained environment for our guests. If you ever have more feedback or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to hosting you again in the future!

10/10 Excellent

Eleyna

Traveled with family and small children, Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable and everything was clean. I didn’t expect much because of the price but it exceeded my expectations. The front desk staff was also very polite and pleasant.
Stayed 1 night in Oct 2023
Response from Hotel Milagro on Oct 28, 2023
Thank you for your fantastic 5/5 rating and your kind words! We're delighted to hear that your stay at Hotel Milagro exceeded your expectations. It's wonderful to know that you found the beds comfortable and everything clean. We take pride in offering great value for our guests, and it's satisfying to hear that you had a positive experience with our front desk staff. Your feedback is greatly appreciated, and we look forward to the opportunity to welcome you back in the future. If you have any specific comments or suggestions, please feel free to share. Your support is invaluable to us!

8/10 Good

Francisco

Stayed 1 night in Oct 2023
Response from Hotel Milagro on Oct 28, 2023
Thank you for your 4/5 rating. We hope you had a comfortable stay at Hotel Milagro and we look forward to serving you again in the future.

8/10 Good

Jalen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Milagro on Oct 28, 2023
our 4/5 rating means a lot to us. We're glad you chose Hotel Milagro, and we'll continue striving to provide you with a great experience on your next stay.

6/10 Okay

J Jesus

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Hotel Milagro on Oct 28, 2023
Thank you for your 3/5 rating. We value your feedback and are committed to continually improving our services to provide you with a better experience on your next visit to Hotel Milagro. We look forward to serving you again in the future.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Milagro on Oct 28, 2023
Thank you for your perfect 10/10 rating. We're delighted to hear that you had a wonderful experience at Hotel Milagro. Your feedback and support are greatly appreciated, and we look forward to welcoming you back in the future.