Ratings based on 1,477 Verified Reviews

4.2 out of 5
82% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Soil in bathtub, shower beoken

Posted Apr 26, 2017
The room was dirty. The shower didn't work, and there was literally soil in the bathtub. Counters had sticky stains.
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver, bc

Posted Apr 18, 2017
Front desk staff were wonderful, and the shuttle bus was very convenient. Great room, pool and breakfast.
Comment from Hotel Management
Apr 19, 2017 by justin, Hotel Management
Wow. Thanks so much Anne. see you next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel, great food wonderful staff

Posted Apr 15, 2017
Beautiful hotel. Best staff so helpful and friendly. Rooms were comfortable and clean. Pool is great and two minuet walk to the race track. 10/10 would love to stay here again.
Comment from Hotel Management
Apr 19, 2017 by justin, Hotel Management
Thank you!! Glad you enjoyed your time with our team here. Come on back during track season.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely resort type hotel

Posted Apr 13, 2017
Pros: Complimentary shuttle. Pool area.
Cons: Fitness centre needs better air conditioning.
Beautiful hotel. Still doing some renos but did not affect our stay and it will be even nicer when done. Very convenient location for our event and the complimentary shuttle was wonderful! Pool area was lovely. Rooms were very comfortable and quiet.
Comment from Hotel Management
Apr 14, 2017 by justin, Hotel Management
Thank you for your nice review. we'll be sure to check out the AC in the fitness center. Hope you'll be back soon to see the finished courtyard.
4 out of 5
Recommended
for Everyone
by A verified traveler

Suited our needs, great staff!

Posted Apr 11, 2017
Pros: Staff service. Rooms were clean and comfortable.
Cons: For the price, nothing.
Location: We were staying there specifically to be close to the venue next door.
The Hilton Del Mar was close to the venue we were attending (Carl Hester Dressage Forum), across the street, and had a car rental facility right on site. From the moment we arrived we were well taken care of, from the front desk personnel to the servers in the restaurants and the car rental staff. In particular, Elva, who worked the breakfast shift in the dining room, was excellent. Additionally, Katlynn in the lounge dining area, was very good too.
Comment from Hotel Management
Apr 14, 2017 by Justin, Hotel Management
Thank you very much for staying with us for Dressage. Glad you met Elva. She's incredible. And Katilynn has been great in our evenings. Hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice hotel close to solana beach

Posted Mar 22, 2017
It was a lovely stay and a very convenient location
Comment from Hotel Management
Mar 25, 2017 by justin, Hotel Management
Ana, thanks so much for your review. We hope you'll be back again soon.
3 out of 5
by A verified traveler from Montreal

Terrible staff, broken room, noisy, slow internet

Posted Mar 22, 2017
Pros: Comfortable bed and pillows, size of room
Cons: Staff attitude, FIX broken stuff, need MUCH better internet.
Location: Highway, beach, good places to eat and shopping center
Burned light on the vanity that the cleaners didn't notice/bother to get fixed for 2 weeks, broken hairdryer, broken faucet that you need to pull with force to turn on, bathroom smells like pee, room right on the parking lot and you can wake up when people's cars go on at 5am, you can clearly hear all your neighbours and people in the hallway as if they were in the next room. The internet speed is less than 1Mbps... no professional can work on such a terrible connection and be able to collaborate and exchange files and data. My flight was delayed by 1 day and after dragging in airports for 28 hours the manager with an attitude told me that after they charged me the first night (which I was expecting to pay since I didn't show up), they cancelled my reservation for a 2 week stay. He made it look like he was gonna do me a favour by "retrieving" my booking with the same rate. Second time I needed a favour was at my checkout, which I asked if I could have a late checkout. They graciously gave me 1 extra hour for a guest who stayed 2 weeks and rudely told me that anything later than that WILL be charged. There were 2 charges I need to put on a different card at checkout, and the employee put only 1. I had to point it out to her and wait about 30 seconds for her to understand the error.
Comment from Hotel Management
Mar 25, 2017 by Justin, Hotel Management
Thank you again for your feedback on multiple sites. We truly appreciate it and again apologize for the less than perfect stay. I have reached out to you privately to help make right where we went wrong. I hope to hear back from you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great staff

Posted Mar 19, 2017
Hotel is well located-has helpful, lovely staff and is comfortable.
Comment from Hotel Management
Mar 21, 2017 by Justin, Hotel Management
Thanks so much. We're thrilled you enjoyed your time with us. See you next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta, Canada

Great hotel in Del Mar

Posted Mar 18, 2017
Hotel is close enough to San Diego that you can get to many different beaches and point of interests. You will need a car though. If you are not use to driving in the states it wouldn't be the ideal hotel. The city of Del Mar is perfect for a getaway. Hotel bed was a little too soft for our liking, pillows are great for a good night sleep.
Comment from Hotel Management
Mar 21, 2017 by Justin, Hotel Management
Hi and thank you for staying with us and sharing some feedback. Yes our location is a great central point for LEGOLAND and Downtown. Even the Safari Park. Thanks again for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2017
Pros: Excellent staff. Good breakfast.
Location: Del Mar beach. Shopping
Our room was very pleasant, however we had a view and noise from the parking lots and the rear of a Shell gas station/ parking lot.
Comment from Hotel Management
Mar 21, 2017 by justin, Hotel Management
Hi there, Thanks for sharing some feedback with us. Sorry that their was some noise from the local area. Next time we would be happy to see if we can find another room more suitable for you. See you soon.