Ratings based on 2,033 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Cleaning & up keep

Posted Aug 31, 2015
There was gum stuck to the carpet in our executive suite... Was never cleaned up... Saturday night a immature group of people took over the executive lounge and turned into their own club... They were loud & destructive... And hotel staff did nothing till after midnight... Air conditioning was not working in the executive lounge as well so the security door was left open
3 out of 5
Recommended
for Everyone
by A verified traveler

Buena ubicación

Posted Aug 30, 2015
Pros: La tienda está abierta a buena hora de la noche
Cons: Estacionamiento no es suficiente
Location: Rápido acceso
Problema el centro de negocios poca disponibilidad ( 1 computadora) y un solo buscador (bing)
2 out of 5
by A verified traveler

Below average

Posted Aug 30, 2015
Ridiculously small pool Average staff Expensive parking
1 out of 5
by A verified traveler from east hartford ct

I will never stay in this hotel ever again

Posted Aug 25, 2015
Very bad, their amenities are terrible, staff wad not accommodating. Please don't do it.
5 out of 5
Recommended
for Everyone
by A verified traveler from tacoma, wa

Friendly staff and comfortable rooms

Posted Aug 25, 2015
Wonderful stay. Love the amenities and comfortable rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from veracruz

Noche muy agradable

Posted Aug 24, 2015
Pros: El colchón de las camas delicioso y la ubicación.
El hotel muy bien ubicado, las habitaciones muy cómodas, tienes opciones cercanas para comer. Sin duda volveria.
5 out of 5
Recommended
for Everyone
by A verified traveler from c

Nice hotel couLd use a comfier bed

Posted Aug 22, 2015
The staff were friendly and professional. The hotel was clean and close to tourist areas however the bed wasn't the comfiest
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2015
Three nights of holiday! Very nice location and facility. Room service was the only thing that could be improved.
4 out of 5
Recommended
for Everyone
by A verified traveler

Buena ubicación y cerca de los mall

Posted Aug 17, 2015
Pros: Esta en una buena ubicación y es un hotel con buenas comodidades
Cons: Tener un shuttle del hotel al Mall sería excelente, que el bar pudiera cerrar un poco mas tarde y que mejorarán el desayuno del hotel.
Location: Es un hotel muy bien ubicado, tiene cerca Target y tomando el trolley estas a una estación de Fashion Valley.
Es un buen hotel con una buena ubicación, podría ser que haya un transporte gratuito del hotel al mall, ya que la caminata es un poco larga. El bar cierra a las 10:30 pm. Las habitaciones son cómodas, aunque las cerraduras tienen fallas al momento de abrir, deberían de cambiarlas. En general este hotel tiene muy buena ubicación.
3 out of 5
by A verified traveler from Las Vegas

It's alright..

Posted Aug 17, 2015
Pros: Decor and cleanliness of hotel.
Cons: If housekeeping/facilities could check if the amenities in room (remote & sink) are functioning prior to guest checking in.
Location: Easy access to freeway. Balboa Park & Old Town San Diego.
I like the convenient access off freeway. Staff at desk was friendly. Stayed for one night and the room was clean upon arrival, however was disappointing the sink was not draining in the morning of check out when everyone was trying to get ready. The TV remote control was out of batteries.