San Diego Spa & Resort -
Posted Sep 14, 2016
I booked a room with an ocean view; my room was on the ground floor overlooking a lagoon not what I call an ocean view. The hotel is dated and in need of significant upgrades but has potential to be a very nice facility. At check out I turned in a listing, 8 items, of deficiencies I identified in my room to include a sticking toilet valve, inop power outlets, no screens in balcony doors (can't leave open at night, ground floor, to enjoy ocean breeze, bathroom sink not draining, TV inop (was repaired first night). Additionally after paying $36 a night for parking was left searching for a parking spot and having to walk completely around the facility to access my room from available parking space. Further recommend not using concierge to book excursions and just explore on your own. Booked two excursions totaling over $400 to only realize after the fact that with a little research I could have accomplished all on my own for a fraction of the cost.
Comment from Hotel Management
Sep 15, 2016 by Hotel Manager, Hotel Management
We greatly appreciate your feedback and regret and are very sorry the items you mentioned were not addressed prior to your arrival. We strive to offer all of our guests a comfortable and relaxing stay and your comments will assist us in reaching our goal. I have scoured the internet trying to locate any marketing verbiage that states we are on the ocean, as this is not the case and we work very hard to communicate clearly to our valued travelers what we as a resort have to offer when making your selection on accommodations in San Diego. Unfortunately I can't identify from your review where this misinformation may be located so that we can be sure to correct this issue. We are committed to Making it Right for our guests while they are onsite and we hope you will consider a return visit in the future should your travels bring you back our way. Warmest regards, ELIZABETH MELENDEZ, Hotel Manager