Ratings based on 1,674 Verified Reviews

3.8 out of 5
71% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from seattle

Posted Mar 22, 2017
Pros: protected space for kids to run around
Cons: the parking fee is way too much, and we did not even have a close parking space at times- a real downer
I have visited san diego with kids dozens of times, and this is my first stay with Hilton. The reviews were pretty lukewarm, but I was pleasantly surprised by the stay here, and felt that it was more comfortable than the other mission bay resorts that are comparably priced. Our room was a ground floor fire pit dual queen room, which was reasonably sized and had plenty of play space for the little kids. The bathrooms were a bit dated, and there was no fan, seemed to really get musty in there with showers. The storage is a bit slim, and there is a side closet with microwave and fridge that is nowhere near the mini kitchenette- very odd. The floors were clean, the beds were comfortable. The TV channels were slow to change, and the only kids options were exta$, come on! how about Disney junior or nick junior for the struggling parents to entertain kids at times??? The ability to let the kids run on the grass in view of the room and patio was fantastic. The grounds were well maintained, with a nice stroll to the beach walk and over to the lobby/pool/restaurant. The pool was great, nice temperature, several hot pools, and a kids pool. Plenty of play space for the kids. The food was good, typically priced, the room service fruit plate was fantastic, the hot dogs not so much. The coffee shop was understaffed and over priced in the morning. My biggest concern is the resort fee seems excessive and the parking fee is usury. Paying $38 for a spot in the middle of mission bay is a lot
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Hotel is located on the harbor.

Posted Mar 20, 2017
The hotel can use some remodeling. Overall the experience was okay. The hotel rents jet skis, bicycles, canoes, paddle boats. This is a nice touch. Great location. Close to attractions.
Comment from Hotel Management
Mar 22, 2017 by Don Dennis, Hotel Management
Dear Amy, Thank you for choosing Hilton San Diego Resort & Spa for your recent visit to San Diego. We appreciate your positive comments and constructive feedback regarding our property. We’re thrilled that our central location on Mission Bay was a value for you and that you enjoyed our on-site rental options. Despite the positives you noted, we are disappointed that we fell short in some areas. Please let us know if we can be of service in the future. All the best, DON DENNIS Managing Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to airport and old town.

Posted Mar 17, 2017
The staff was beyond friendly and ready to assist the guest. The only downside is that it is not inclusive Resort and there is charge for nearly everything- no complimentary breakfast, additional Resort charge fee, etc.
Comment from Hotel Management
Mar 20, 2017 by Don Dennis, Hotel Management
Dear Anonymous, Thank you for being our guest! We appreciate your feedback and are so glad that you had a positive experience with our staff. We work hard to be transparent with our fees so that guests have no surprises upon arrival. We apologize that this negatively impacted your stay and hope to have the opportunity to welcome you back for a return visit that rivals this one. All the best, DON DENNIS Managing Director
2 out of 5
by A verified traveler

you don't get what you pay for!

Posted Mar 17, 2017
I was quite surprised for the amount of money, I expected nicer accomodations. The room had a very old and moldy smell, the bathtub was rusted, the water was shut down for one entire day and we were not informed until we checked in. The reception staff and restaurant staff were all very nice.
Comment from Hotel Management
Mar 20, 2017 by Don Dennis, Hotel Management
Dear Anonymous, Thank you for being our guest at Hilton San Diego Resort & Spa. We're truly sorry to hear that your accommodations did not meet your expectations and hope that you were able to speak with a member of our management team while you were here. Unfortunately, we experienced an unexpected water leak during your stay and had to shut our water off immediately to repair it. On an average day, we experience the least amount of water usage from 12pm-3pm so we felt that this would be the best three hours to make the necessary repair. Experiences like this are not typical of our resort and we would love to welcome you back for a return visit. All the best, DON DENNIS Managing Director
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to all San Diego attractions

Posted Feb 21, 2017
Close to Sea World, Pacific Beach, La Jolla, Point Loma. Must drive to beaches and downtown.
Comment from Hotel Management
Feb 21, 2017 by Don Dennis, Hotel Management
Dear Anonymous, We're thrilled to hear that you enjoyed our central and convenient Mission Bay location! We hope you were able to take advantage of our complimentary daily SeaWorld shuttle if your travels took you to our neighboring park. It would be a pleasure to welcome you back. All the best, DON DENNIS Managing Director
4 out of 5
Recommended
for Families
by A verified traveler

Hidden costs

Posted Feb 5, 2017
Pros: Location to attractions and highway
Cons: Be up front with extra costs
Nice hotel and location. Traffic can be challenging when Sea World opens. High city tax and parking fees. Added $125 to 2 day stay
Comment from Hotel Management
Mar 20, 2017 by Don Dennis, Hotel Management
Dear Anonymous, While it was our pleasure to welcome you to the resort, we're very sorry your stay with us was less than exceptional. We work very hard to be transparent and forthright regarding our fees during the reservation process. We understand how important budget is to our valued guests and the only surprises we want our guests to experience are those of happy memories and exceeded expectations when visiting our resort. We hope you will reconsider a return visit should your travels bring you back to San Diego. All the best, DON DENNIS Managing Director
2 out of 5
by A verified traveler from San Francisco

Outdated

Posted Jan 23, 2017
Be careful when you reserve a "Villa", its really just an outdated hotel room
Comment from Hotel Management
Feb 2, 2017 by Don Dennis, Hotel Management
Dear Chris, Please accept our apologies for a less than exceptional experience. We are constantly making improvements and updates through out our site. With many different room types and building locations through out our 18 acre property, should your travels bring you back our way I'm certain we could provide you with a stay that would be to your satisfaction. All the best, DON DENNIS Managing Director
3 out of 5
by A verified traveler

Very dated & in need of a refresh

Posted Jan 22, 2017
Nice, but very old. We were promised resort credit, free parking & no resort fee on our booking, staff at desk said the resort credit was the free parking & no resort fee. There are no non hotel facilities in walking distance. The electricity was out for more than 5 hours on check out date. All they could say was sorry. I wouldn't recommend staying here.
Comment from Hotel Management
Feb 2, 2017 by Don Dennis, Hotel Management
Dear Jay, Thank you for taking the time to write a review about your recent stay at our hotel. Guest feedback is incredibly important to us. We are taking your comments into consideration as we take the steps necessary to make it right for you and our future guests. We hope to have another opportunity to serve you if your travels bring you back to our area. All the best, DON DENNIS Managing Director
2 out of 5
by A verified traveler from Dallas, TX

Nice View. Great Location. Not Best Experience

Posted Jan 17, 2017
Pros: the view and location
Cons: Cleaner or updated rooms
Location: it is central to downtown and La Jolla and Pacific beach so it is perfect. 5-10 minutes from everywhere
I was expecting Hilton level of quality. While Gordon the concierge was lights out amazing! I cannot speak high enough on him, the hotel was a bit lacking. I planned a nice weekend and had confirmed everything with the hotel many times. Once we arrived we were given a room that someone was already in. They sincerely apologized and comp'd our parking which was very nice. The rooms were a bit out dated but still comfortable. Later on I pulled back the comforter and there was some sort stain/smudge, either poo, blood or chocolate. Needless to say I was pretty frustrated so they had to have someone come change the sheets an hours later. I do not know if my expectations were too high or if their service was too low but I was expecting a "Resort" service level. Also, Mantra the art of spa was awesome! Took my wife in for our BABYMOON. Great place very relaxing
Comment from Hotel Management
Feb 21, 2017 by Don Dennis, Hotel Management
Dear Johnathan, I'm glad to hear that you enjoyed our central location, our spa facilities and our wonderful concierge, Gordon. I'm very sorry you had a disappointing experience overall though and I addressed the issues you mentioned here with our staff. Exceptional guest service is the foundation of our brand promise and your feedback helps us improve. Thank you once again for your comments. All the best, DON DENNIS Managing Director
1 out of 5
by A verified traveler from c

never got checked in due to hotel staff

Posted Jan 14, 2017
I am disappointed with this situation because it was completely the hotel guest services employees who made the mistake of not finding my reservation in there system for 3 hours after multiple calls from me with all my information and confromation number i kept being told to call back after this time and when my reservation was finally found and confirmed it was too late for my cab driver to enter any route possible to this location due to the fireworks and the roads being completely shut down from 5pm till 12am including the i5freeway N and S so the entire thing was ruined and she the front desk lady said that it was there all day but the other lady didnt see it from her desk and never thought that third party reservation would be visable from the front desk and therefore I was completely screwed outta 500 and I had no apologies or was compensated for anything since then i had moved from ca to Oregon and I am finally going to file my complaint about the negligence and lack of customer service on the hotel staff that is unexceptable for any hotel exspecally one that is five star Lastly there never was any follow up and that's why I'm so upset
Comment from Hotel Management
Feb 2, 2017 by Don Dennis, Hotel Management
We regret that we were not able to provide you with the quality of service you deserve. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. We can't be sure by this review if you spoke with our management team during your stay as is always encouraged. We hope to welcome you back for an exceptional stay should your travels bring you back our way. All the best, DON DENNIS Managing Director