Ratings based on 1,659 Verified Reviews

3.8 out of 5
71% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to all San Diego attractions

Posted Feb 21, 2017
Close to Sea World, Pacific Beach, La Jolla, Point Loma. Must drive to beaches and downtown.
Comment from Hotel Management
Feb 21, 2017 by Don Dennis, Hotel Management
Dear Anonymous, We're thrilled to hear that you enjoyed our central and convenient Mission Bay location! We hope you were able to take advantage of our complimentary daily SeaWorld shuttle if your travels took you to our neighboring park. It would be a pleasure to welcome you back. All the best, DON DENNIS Managing Director
4 out of 5
Recommended
for Families
by A verified traveler

Hidden costs

Posted Feb 5, 2017
Pros: Location to attractions and highway
Cons: Be up front with extra costs
Nice hotel and location. Traffic can be challenging when Sea World opens. High city tax and parking fees. Added $125 to 2 day stay
Comment from Hotel Management
Feb 9, 2017 by Don Dennis, Hotel Management
Dear Anonymous, While it was our pleasure to welcome you to the resort, we're very sorry your stay with us was less than exceptional. We work very hard to be transparent and forthright regarding our fees during the reservation process. We understand how important budget is to our valued guests and the only surprises we want our guests to experience are those of happy memories and exceeded expectations when visiting our resort. We hope you will reconsider a return visit should your travels bring you back to San Diego. All the best, DON DENNIS Managing Director
2 out of 5
by A verified traveler from San Francisco

Outdated

Posted Jan 23, 2017
Be careful when you reserve a "Villa", its really just an outdated hotel room
Comment from Hotel Management
Feb 2, 2017 by Don Dennis, Hotel Management
Dear Chris, Please accept our apologies for a less than exceptional experience. We are constantly making improvements and updates through out our site. With many different room types and building locations through out our 18 acre property, should your travels bring you back our way I'm certain we could provide you with a stay that would be to your satisfaction. All the best, DON DENNIS Managing Director
3 out of 5
by A verified traveler

Very dated & in need of a refresh

Posted Jan 22, 2017
Nice, but very old. We were promised resort credit, free parking & no resort fee on our booking, staff at desk said the resort credit was the free parking & no resort fee. There are no non hotel facilities in walking distance. The electricity was out for more than 5 hours on check out date. All they could say was sorry. I wouldn't recommend staying here.
Comment from Hotel Management
Feb 2, 2017 by Don Dennis, Hotel Management
Dear Jay, Thank you for taking the time to write a review about your recent stay at our hotel. Guest feedback is incredibly important to us. We are taking your comments into consideration as we take the steps necessary to make it right for you and our future guests. We hope to have another opportunity to serve you if your travels bring you back to our area. All the best, DON DENNIS Managing Director
2 out of 5
by A verified traveler from Dallas, TX

Nice View. Great Location. Not Best Experience

Posted Jan 17, 2017
Pros: the view and location
Cons: Cleaner or updated rooms
Location: it is central to downtown and La Jolla and Pacific beach so it is perfect. 5-10 minutes from everywhere
I was expecting Hilton level of quality. While Gordon the concierge was lights out amazing! I cannot speak high enough on him, the hotel was a bit lacking. I planned a nice weekend and had confirmed everything with the hotel many times. Once we arrived we were given a room that someone was already in. They sincerely apologized and comp'd our parking which was very nice. The rooms were a bit out dated but still comfortable. Later on I pulled back the comforter and there was some sort stain/smudge, either poo, blood or chocolate. Needless to say I was pretty frustrated so they had to have someone come change the sheets an hours later. I do not know if my expectations were too high or if their service was too low but I was expecting a "Resort" service level. Also, Mantra the art of spa was awesome! Took my wife in for our BABYMOON. Great place very relaxing
Comment from Hotel Management
Feb 21, 2017 by Don Dennis, Hotel Management
Dear Johnathan, I'm glad to hear that you enjoyed our central location, our spa facilities and our wonderful concierge, Gordon. I'm very sorry you had a disappointing experience overall though and I addressed the issues you mentioned here with our staff. Exceptional guest service is the foundation of our brand promise and your feedback helps us improve. Thank you once again for your comments. All the best, DON DENNIS Managing Director
1 out of 5
by A verified traveler from c

never got checked in due to hotel staff

Posted Jan 14, 2017
I am disappointed with this situation because it was completely the hotel guest services employees who made the mistake of not finding my reservation in there system for 3 hours after multiple calls from me with all my information and confromation number i kept being told to call back after this time and when my reservation was finally found and confirmed it was too late for my cab driver to enter any route possible to this location due to the fireworks and the roads being completely shut down from 5pm till 12am including the i5freeway N and S so the entire thing was ruined and she the front desk lady said that it was there all day but the other lady didnt see it from her desk and never thought that third party reservation would be visable from the front desk and therefore I was completely screwed outta 500 and I had no apologies or was compensated for anything since then i had moved from ca to Oregon and I am finally going to file my complaint about the negligence and lack of customer service on the hotel staff that is unexceptable for any hotel exspecally one that is five star Lastly there never was any follow up and that's why I'm so upset
Comment from Hotel Management
Feb 2, 2017 by Don Dennis, Hotel Management
We regret that we were not able to provide you with the quality of service you deserve. We strive for flawless service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. We can't be sure by this review if you spoke with our management team during your stay as is always encouraged. We hope to welcome you back for an exceptional stay should your travels bring you back our way. All the best, DON DENNIS Managing Director
2 out of 5
by A verified traveler

To many added expenses.

Posted Jan 14, 2017
Be sure to read all the fine print! There are service charges for using any of the facilities even if you never use them. Daily parking fees, I was told one price and the swipe card had another price and once I found this fee in the small print it was a different price! So you might find a good price online, but these additional fees make it not so good.
Comment from Hotel Management
Feb 2, 2017 by Don Dennis, Hotel Management
Dear Anonymous, Please be sure to check out our inclusive packages the next time you're headed our way that include parking and many other great savings we're certain would be of great value to you. We thank you for your feedback and hope to welcome you back for a return stay that rivals this one. All the best, DON DENNIS Managing Director
2 out of 5
by A verified traveler

Rude staff

Posted Jan 13, 2017
A women cleaning the pool area was extremely rude. Made my family and I feel unwelcome, she was trying to clean up while we were enjoying the pool. She took towels we were using from the lawn chairs and handed them to me. She was extremely upset when she had to pick up some pool equipment we were still playing with. I complaint to management and she as well was not that accommodating. Management told me maybe she didn't mean to be rude. I don't think she understood how rude and uncomfortable her employee made us feel. In the end we left the pool area and felt terrible.
Comment from Hotel Management
Feb 2, 2017 by Don Dennis, Hotel Management
Dear Anonymous, We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Please rest assured that your concerns were addressed. It would be our pleasure to welcome you back for a return stay that is more typical of our high service standards. All the best, DON DENNIS Managing Director
3 out of 5
by A verified traveler from San Francisco

Resort look but it definitely isnt.

Posted Jan 10, 2017
Cost: Right from the point of check in i was bombarded with fees(parking $39 a night, resort fees, room fees etc.) So it looks like a good deal online, but it's not. Rooms: First room was horrible, stains on the carpet, headboard and all over the walls. The second room was good, it was clean. The floor wasnt damaged and no stains. Overall a good room. but nothing special (#notaresort). Service: One thing i was impressed with at the resort was the staff. Most of the staff was very nice, the only time had a issue was at check-in. Resort grounds: very well maintained, beautiful landscape and nice pools.
Comment from Hotel Management
Feb 2, 2017 by Don Dennis, Hotel Management
Dear Sam, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry for your less than satisfactory experience with your room. Guest feedback is incredibly important to us. We are taking your comments into consideration as we take the steps necessary to make it right for you and our future guests. We hope to welcome you back should your travels bring you back our way. All the best, DON DENNIS Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to spend holidays!

Posted Jan 2, 2017
Great customer service.. Very helpful and they do their best for the customer's satisfaction! hotel is very nice and great location! Had a great time and would go there again for sure!