Ratings based on 663 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange, CA

Excellent Stay

Posted Feb 3, 2016
Pros: Price, staff and distance from LEGOLAND.
Cons: I can't think of anything.
Location: Close to LEGOLAND.
The hotel was very clean and the staff was very friendly. The breakfast that was included with our stay was very good. Very close to LEGOLAND.
4 out of 5
Recommended
for Everyone
by A verified traveler

good hotel, walking distance to the beach

Posted Feb 2, 2016
Pros: Location was great
Cons: we were in 121, right across from the laundry and in the morning quite noisy
good breakfast, great coffee, great location, nice property with a Benihana right next door
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Posted Jan 27, 2016
Pros: Bathroom, bedroom, new condition
Cons: Bed was too hard for me.
Nice clean modern room. Fabulous breakfast. Friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rapid City, SD

We had an amazing stay

Posted Jan 22, 2016
We had an amazing stay at the Holiday Inn Express and Suites in Carlsbad. Staff was very friendly. Room was clean. Great location for easy access to I-5. Also very close to the Carlsbad beach.
2 out of 5
by A verified traveler from ca

They check another guest under my name

Posted Jan 2, 2016
I'm only staying for an overnight. My family after Legoland when we are checking in gave my name. The staff makayla said am I sure if I'm on the right place because there is a lot of holiday inn. I said I'm sure and showed the itenerary and confirmation. It took her a while keep asking me what kind of room I reserve what card did I use to pay for it. She even ask me if I check in already. I have my18 month n 6 year old with me who are cranky already. The lady said we will check what happen because we can't see your reservation It took them a while to realized that they gave my room to another guest with same initials. Then again she ask me what kind of room did I reserve and they check if there are room available. It was last day of the year and I don't want to get mad infront of my kids but this is the first time I experienced this She made me sign a paper for checking in on a different name she said just initial it will change the name. I'm like seriously then she said you can take anything from the pantry . I'm like that's not professional how would you check in another person on another name. How many times she ask me if I'm sure about my reservation. I am not expecting any of this and when we left I want to make sure I will not be charge of anything. The front desk said it will be ok because they just exchange your name plus the other person didn't charge anything. I was stunned that they consider this like a normal little incident. That was my experience for my
4 out of 5
Recommended
for Everyone
by A verified traveler from Fremont, CA

Good family hotel

Posted Dec 29, 2015
Pros: Good & healthy breakfast. Good TV channel selection.
Cons: Bigger room will be nice.
Location: LEGOLAND, SeaWorld, nice restaurants. Scenic drives
New hotel layout and amenities. Friendly staff. Clean facility. Copes well with large crowd during peak period.
5 out of 5
Recommended
for Everyone
by A verified traveler from queen creek az

Legoland Fun

Posted Dec 25, 2015
Pros: Clean
Cons: Nothing
Location: Legoland, ca
Great place to stay and really clean. Really nice good price
2 out of 5
by A verified traveler

Standard holiday inn

Posted Dec 19, 2015
Very disappointed to see that in the terrible California drought the shower head produced massive amounts of water. Also the breakfast used only styrofoam products. No environmental sensitivity at all.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Fantastic modern, clean hotel

Posted Dec 15, 2015
Went to LEGOLAND and this was the perfect hotel! Just down the street, spotless, modern and the rooms were very, very nice!
3 out of 5
by A verified traveler

Expected better service!

Posted Nov 28, 2015
On our fist night at the Holliday inn, we had to change rooms. After having a long day at Legoland and having to unpacked all my Of over cood,,our stuff we had to pack everthing back and change to another room. The second, day our room was not clean. I asked the Hotel clerk about it ,she replied sure the bcorvo_