Ratings based on 1,066 Verified Reviews

3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to everything downtown

Posted Mar 21, 2017
Was stil in some construction when I stayed in March, but that didn't stop it from being excellent for our needs. Great location, really nice staff and great breakfast in the morning. Would stay at again in a heart beat!
Comment from Hotel Management
Mar 21, 2017 by Angelica, Hotel Management
Thank you for taking the time to provide us with a review of your stay. Our staff strives to provide each guest with excellent customer service we look forward to hosting you the next time your travels bring you to San Diego.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

A great experience!

Posted Mar 19, 2017
Pros: Complimentary breakfast & wi-fi Water and lemonade at entrance Location Friendly staff Free HH Room comfort
Cons: Updating rooms and hotel which is already underway
Location: It's in the heart of San Diego and is convenient to walk downtown or to Balboa Park! Great location and staff was helpful with finding things to do
Great value, convenient and close to everything! The hotel staff was wonderful and made us feel welcome from the time we arrived to the time we departed. The free breakfast was a great addition and allowed us to start our day in the comfort of our hotel without added expense. I was surprised by the heightened level of service and attention to the breakfast buffet. Everything was filled on a regular basis and was so fresh. I would recommend this hotel to anyone that desires location, comfort and convenience with a great value. If you're looking for a 5 star hotel, this is not your match but I enjoyed my stay here more than some 5 star hotels that I've stayed at. FREE WI-FI also!! Thanks for making my business trip enjoyable and comfortable! Did I mention they offer a FREE happy hour Mon - Thursday??! That was a great idea!
Comment from Hotel Management
Mar 20, 2017 by Angelica, Hotel Management
Thank you for taking the time to provide us with a review of your stay. Our staff strives to provide each guest with excellent customer service we look forward to hosting you the next time your travels bring you to San Diego.
4 out of 5
Recommended
for Everyone
by A verified traveler from denver

Good value. Good location

Posted Mar 19, 2017
BF is good. Small bathroom Staff very helpful Would stay again
Comment from Hotel Management
Mar 19, 2017 by Angelica, Hotel Management
Thank you for taking the time to provide us with a review of your stay. Our staff strives to provide each guest with excellent customer service we look forward to hosting you the next time your travels bring you to San Diego.
5 out of 5
Recommended
for Everyone
by A verified traveler from Marquette, MI

Great hotel downtown

Posted Mar 13, 2017
Pros: The free breakfast, happy hour, shuttle service, and the helpful and friendly staff.
Cons: The location is located on a hill, the first half of the trip the outside elevator was down so we had to walk up a huge hill if we walked anywhere.
Location: San Diego bay, Balboa Park, San Diego Zoo, several museums, Sea World and Birch Aquarium (about a 20min drive).
This hotel has a good location, within walking distance to the San Diego bay and provides a free shuttle to and from the airport or Balboa park. The room was very clean and the free breakfast had a great selection of food. The hotel is undergoing some renovations, but it was never an issue during our stay. Overall, I would definitely stay here again if I return to the San Diego area.
Comment from Hotel Management
Mar 13, 2017 by Angelica, Hotel Management
Thank you for taking the time to provide us feedback about your stay with us. Our shuttle can also take you to the Harbor, Amtrak station and the Zoo. We would love the opportunity to host you again the next time your travels bring you to San Diego.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good room, great staff, one elevator

Posted Mar 11, 2017
This hotel is in the midst of some remodeling. They are adding an elevator, which is good because there is only one and that was the only real inconvenience when we stayed. Otherwise the remodeling does not effect the rooms, although there could be some construction noise during the day, depending on what exactly they are working on when you stay. You might want to call ahead and ask about the state of construction during the your planned stay.
Comment from Hotel Management
Mar 11, 2017 by Angelica, Hotel Management
Thank you for your review. The staff is also very excited about the new elevators. We have begun in room renovations. All renovations are scheduled to be completed by memorial day. We look forwarded to hosting you again when your travels bring you back to san diego.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Vancouver, BC

Convenient and clean

Posted Mar 9, 2017
Pros: Convenient location, cleanliness, great breakfast, shuttle access to airport and major tourist spots.
Cons: It can be a bit noisy, but with the convenient downtown location, you are bound to get some outside noise.
We had a great experience at this Holiday Inn Express. Right from the pick up from the airport, we had fantastic service. Our room wasn't exciting, but it was comfortable and clean. The breakfast had something for everybody. Plus, we took advantage of the free shuttle to the zoo. No problems at any point.
Comment from Hotel Management
Mar 9, 2017 by Angelica, Hotel Management
Thank you for taking the time to provide us with your feedback about your recent stay at the Holiday Inn Express Downtown San Diego. We are so glad you enjoyed our quaint, historic hotel. My Management Team and I will continue to work hard and strive for our guest’s ultimate satisfaction. We hope to be able to host you again should your travels bring you to beautiful San Diego again in the future.
3 out of 5
by A verified traveler

Under construction!

Posted Mar 3, 2017
Construction started at 7am, instead of 9 as said. Workers were loud, hallways and areas were dirty. Single elevator took forever as construction workers were constantly using it. Understand things are hard while under construction but many of these things could have been mitigated. Room was ok. They were literally standing outside our room waiting for us to check out to strip it for update.
Comment from Hotel Management
Mar 5, 2017 by Angelica, Hotel Management
I apologize for the issues our construction caused during your stay. Your feedback is appreciated. My management team will be working to rectify the situation so that we can meet the expectations of our future guests. If you have any other concerns or comments please contact me at the hotel so that they can me immediately addressed.
2 out of 5
by A verified traveler

Round the clock noise

Posted Feb 26, 2017
Pros: Location
Cons: Have hot coffee round the clock. Stop construction at a reasonable hour. Train staff how to work in the hospitality industry.
Construction in the hotel is non stop. We were woken up many times in the middle of the night. Also the construction people use the elevators and pack stuff in there so you cannot get in when it stops at your floor. There was no hot coffee in the morning. Location is ok. Staff aren't particularly helpful. If the staff were exceptional, it would have gone a long way to mitigating the construction issues. They seemed to care less about the quality of your stay. Stay away from this one. Better choices out there.
Comment from Hotel Management
Mar 2, 2017 by Angelica, Hotel Management
I apologize for all the construction going on not only on our property but all around us. Construction on our property does not begin until 8 am. Unfortunately, the property being built next door to us has a crew going on 24 hours.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2017
Pros: Convenient to activities
Remodeling going on so it was expected the hotel would be somewhat disrupted.
Comment from Hotel Management
Feb 10, 2017 by Angelica, Hotel Management
Thank you for taking the time to provide us with feedback about your stay. We apologize for any inconvenience the remodeling may of had on your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Mesa, AZ

Business Trip to San Diego

Posted Jan 27, 2017
Pros: Location and breakfast
Cons: Better placement of the entrance and the parking garage
I was in town for a business trip and the hotel was located about 15 minutes away from where I needed to be each day. My stay was very nice and I would (and did) recommend this hotel to others. My room was clean and the included breakfast was very good. My only complaint... I had a hard time finding the entrance and when going to park the car, you have to go back onto the street and drive all the way around the block (all one-way streets) to enter the parking garage.
Comment from Hotel Management
Jan 29, 2017 by Angelica, Hotel Management
Thank you for taking the time to give us a review of your stay. Our staff takes lots of pride in consistently providing excellent customer service.