Ratings based on 431 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2015
Pros: Nice staff and very accommodating.
Cons: The gym didn't have much available no weights.
Location: The location is great right off the highway and easy access. There's restaurants and shopping near by.
Great location and easy highway access. The staff was great and the room was very clean. It's an older hotel but I always stay there when I go to the San Diego area.
Comment from EPC
Aug 21, 2015 by Robin O., EPC
We are delighted to hear that you enjoyed your stay here and that the location is convenient for you. We deeply appreciate the feedback and are glad to know your room was to your liking. We look forward to seeing you again!
2 out of 5
by A verified traveler

Disappointing

Posted Jul 16, 2015
Bugs in bed. Desk clerk didn't seem to be concerned.
Comment from Hotel Management
Jul 22, 2015 by Dee, Hotel Management
Dear Grandma Deb, We are really sorry about the issues you dealt with here. Bugs are always a concern to us and we take all those issues very seriously. We have launched an investigation into your claim. Have a great summer. Dee S. Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NM

Comic-con

Posted Jul 13, 2015
I was only there over night but was glad they had a room during the busy weekend. It was safe, clean, & friendly. Check in was fast and easy. The price was higher due to the weekend it was but was not unaffordable like most hotels during comic-con.
Comment from Hotel Management
Jul 14, 2015 by Dee , Hotel Management
Dear NM, Thank you so much for the FIVE star review on the Holiday Inn Express Rancho Bernardo. We really appreciate you noticing the quality of our rooms even during the higher rates for comic con. We look forward to serving again in the future!! Have a great summer. Dee S. Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Excellent Hotel and Great Location

Posted Jun 8, 2015
Pros: Location, Breakfast, Staff
Cons: None at this time
Location: Very secure and clean location. There are lot of restaurants and shopping near by.
Great Staff Very friendly staff in kitchen Very good breakfast Very nice location Very clean rooms No noise at all
Comment from Hotel Management
Jul 10, 2015 by Robin O, Hotel Management
We appreciate you taking the time to let us know about your stay! We are very happy to hear that you enjoyed breakfast and the clean and quiet rooms we have here. Thank you for allowing us the opportunity to provide you a nice and pleasant stay! We hope to see you again soon! -Robin/Guest Experience Champion
4 out of 5
Recommended
for Everyone
by A verified traveler from Lausanne

Hotel tres accueillant -TB isolation bruit.

Posted Jun 7, 2015
Pros: accueil, chambre, équipement
Location: L'hotel est au nord est de la ville de San diego. la highway est suffisamment proche pour permettre de se déplacer facilement en voiture.
personnel trés accueillant. chambre propre et fonctionnelle. chambre bien isolée du bruit. hotel avec un bon rapport qualité prix. petit dej avec buffet varié compris dans le prix.
Comment from Hotel Management
Jul 10, 2015 by Robin O, Hotel Management
Thank you for your review of our hotel! We are glad you enjoyed your stay in our hotel and enjoyed the clean and quiet rooms we have. We hope you come back again! -Robin/Guest Experience Champion
5 out of 5
Recommended
for Families
by Selena from Tucson

Good bang for your buck

Posted Jun 5, 2015 on Hotels
It was a pleasant stay, the hallways had a stale scent when we first got there, but that seemed to have subsided, and the mattress was not too comfortable, felt too springy, if that makes sense.Maybe time to replace it. Otherwise, it was decent, staff was friendly, breakfast was ok, good variety.
Comment from Hotel Management
Jul 10, 2015 by Robin O, Hotel Management
Dear Selena, We appreciate you taking the time to give us your feedback from your stay with us. We are happy to hear you enjoyed our breakfast. I apologize for the stale scent in the hallways, we are diligently working to ensure it is clean and fresh. Thank you for informing us about your mattress, we will inspect the conditions more thoroughly to ensure comfort. -Robin/Guest Experience Champion
3 out of 5
Recommended
for Families
by A verified traveler

Beware the Parking Garage

Posted Jun 3, 2015 on Hotels
Place was decent overall and the room was clean. However, we had a few dislikes: 1) the room's AC was terrible and became less effective as the night went on. Hate sleeping in a warm room. 2) the underground parking has exposed pipes from the plumbing on the floor above and the pipes LEAK! Watch out for disgusting drips or, better yet, just park in the lot instead. 3) the included breakfast was rather mediocre, even by Holiday Inn Express standards.
Comment from Hotel Management
Jul 12, 2015 by Dee, Hotel Management
We really appreciate you taking the time to let us know about your experience here. We appreciate the input on the parking garage and a/c. We look forward to seeing you again. We will make sure to have a room with one of our newest a/c's for you. Have a great summer!!! Dee S. Guest Service Manager
5 out of 5
Recommended
for Couples
by Christer A

Posted May 28, 2015 on Hotels
Comment from Hotel Management
Jul 10, 2015 by Robin O, Hotel Management
Thank you so much for your FIVE STAR review of our hotel! We appreciate all feedback from our guests. We hope you will com back and see us soon! -Robin/Guest Experience Champion
4 out of 5
Recommended
for Everyone
by A verified traveler

Convientient

Posted May 24, 2015
Parking spaces small and difficult to maneuver Overnight stay close to freeway and restaurants.
Comment from Hotel Management
Jul 10, 2015 by Robin O, Hotel Management
We appreciate your feedback on your stay here. We are glad you liked the convenience of the location of our hotel to local restaurants and that we are right off the freeway. We hope to see you again soon! -Robin/Guest Experience Champion
4 out of 5
Recommended
for Families
by A verified traveler

Convenient location

Posted May 23, 2015 on Hotels
Pretty good for a weekend getaway.
Comment from Hotel Management
Jul 10, 2015 by Robin O, Hotel Management
Thanks for your feedback! We are happy you enjoyed your weekend getaway with us! We hope to see you again for another one! -Robin/Guest Experience Champion