Terrible house keeping
Posted Jan 10, 2017
The sheets were not changed from previous guests, full of black hair, had to wait for house keeping to come and change the sheets. The room key didn't work, had to go back to front desk three times to get it re-programmed, the last night I stayed there, got back to hotel around 1230 pm and key did not work, had to go to front desk and get new card. One night came back late and room was left open all day by house keeping, manager told me he would give me that night for free, but sonce it was booked through expedia, that didn't happen. Carpets were never vacuumed.
Comment from Hotel Management
Jan 13, 2017 by Jessica, Hotel Management
Thank you for taking the time to fill out this survey I am Sorry to hear you had a bad experience at our property. We will use your comments and use them as a training for our housekeeping department again I do apologize for any inconvenience. We hope you give Hotel Karlan another opportunity in the near future.